Andy Barrera Email & Phone Number

Springfield, Virginia, United States

Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer• Evaluate necessity and cost of repairs• Collect insurance estimates after reviewing damage• Meet with customers to discuss damages, repair process and timeline and costs• Create accurate estimates that detail repair and labor costs• Place work orders detailing part replacements and repairs and enter into work management system• Maintain communication with customer and be available to answer questions throughout the repair process• Keep record of repair details and complete necessary paperwork• Effectively manage multiple repairs simultaneously• Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard• Complete final paperwork and payment with customer• Provide exceptional customer service at all times and create ongoing relationships with customers

Tysons Corner, Virginia, United States

My responsibilities as a receptionist include taking incoming phone calls and helping any customer that comes in our facility to have their vehicle repaired. I also had to deal with insurance companies and give updates on status of repairs for their clients vehicles. I was also responsible for checks that would come in as form of payment and put them into our system. I am being cross trained in the parts department as well while still doing receptionist duties. Some responsibilities for the parts department include checking in and putting away parts where they belong, inspect parts making sure no parts come in damaged, ordering the correct parts for the customers using the Porsche Audi Mercedes and Volkswagen catalogs. I am now a parts counter person full time for a year now.

Vienna, Virginia, United States

Consistently met and or exceeded all metrics, including sales plan, customer service standards, and labor rateCertified in Virginia Serv Safe Food SafetyBuilding the business and increasing net salesMaintaining employee moral

Vienna, Virginia, United States

Engaged with customers by welcoming them, providing warm, friendly and genuine serviceBrew or prepare drip coffee and teas according to Peets strict freshness and quality standardsMaintaining a customer first attitudeKeeping a professional overall presentation

Centreville, Virginia, United States

Supervising after school studentsCoached various co-ed sports teamsCoordinated after school eventsOrganized daily activitiesPrioritized student safety

Chantilly, Virginia, United States

Providing quality customer servicePracticing food safetyKeeping a clean workstationCash Handling ResponsibilitiesDelegating orders to other team members