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Hands-on Director of Product with nearly 9 years of B2B SaaS product experience. Startup enthusiast, specializing in post product-fit and growth / scale stages. 3-time first Product Manager hire. Also: PS5 and PC Gamer 🎮. Climber 🧗. Avid sci-fi reader 🛸. Dog enthusiast 🐶. Cook and baker at home 🧑🍳. I’m known as:◆ A pragmatic fixer. Companies and executives look to me when they have a deep-rooted problem that needs a turnaround. I excel at rallying engineering, product design, marketing, sales, and customer success to tackle a challenge.◆ A systemic thinker for both people and tech. Products live or die by how data flows through its technical architecture, as well as how people flow through the UX. Great products know how they ripple across their ecosystem to effect change. ◆ A product leader who levels up the people around me. Coaching, mentoring, and teaching others are core values of mine. I volunteer as a mentor at ADPList. I teach data analytics skills to non-technical types. I value being kind, not necessarily nice. We work better when together.Industries / subject matter I have experience in:◆ Mar-Tec: PatientPop, Panoramic / Operam, Kajabi◆ Health-Tech: PatientPop, Anagram◆ Big Data / Analytics Platforms: Panoramic / Operam, Kajabi◆ B2B2C: PatientPop, Anagram, KajabiKey business accomplishments I’m proud of:◆ Launched from 0->1 Creator Studio at Kajabi, an AI-enhanced video editor focused on organic social media audience building, increasing user engagement and retention◆ Took customers from not trusting Kajabi’s email marketing features to expressing confidence in Kajabi, culminating in a membership with M3AAWG, the industry’s email anti-spam working group◆ Launching a plan entitlement and billing system at Kajabi to run multiple price/package experiments to validate the down-market strategy leading to additional customer growth◆ Guided a system wide technical refactor at Anagram that fixed a critical funnel step that led to an increase in our customer’s revenue by decreasing their funnel dropoff◆ Launched from 0->1 a new data science model at Panoramic that led to a strong decrease in CPC by automatically reallocating spend budgets to successful channels faster than a human could react◆ Launched from 0->1 Book on Yelp at PatientPop, enabling patients to schedule appointments on Yelp desktop and mobile, dramatically increasing new patient acquisition for customers
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Staff Product ManagerLuxury PresenceLos Angeles, Ca, Us -
Director Of Product ManagementCurrently Seeking New Opportunities Aug 2024 - PresentSan Francisco, California, UsCurrently seeking a director-level product management role at a post-product market fit or growth stage B2B SaaS startup in the Los Angeles area or remote with a socially responsible mission and product that needs a hands-on people manager or individual contributor to fix a problem for them. -
ConsultantFreelancer Apr 2023 - PresentMilano, ItAvailable as a freelance consultant projects to coach clients with their product management processes, data architecture, leadership and management training, or their organization excellence framework.My past clients include:◆ Two Bit Circus Foundation (twobitcircus.org) - Audited organization and wrote a report to the CEO with direct feedback and implementation strategies to improve their processes, IT and knowledge◆ AudienceX (audiencex.com) - Stood up a replacement data dashboard architecture integrating a new BigQuery data warehouse with their ads and media accounts -
CaregivingCareer Break May 2023 - Jul 2024Took a career break to care for my mother, who was recently diagnosed with dementia. Became a conservator as I prepared my family to support her and her terminal condition.
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Principal Product ManagerKajabi Mar 2022 - Apr 2023Irvine, California, UsTransitioned to focus on launching from 0->1 Creator Studio. Created a customer hub for A/B tests to nudge users towards better marketing tactics. Launched a new billing and entitlement system to test new price and packaging.Rebuilt customer trust in Kajabi’s marketing tools. Fostered a new culture of experimentation, both in my product-line and company-wide. -
Director Of Product ManagementKajabi Jun 2021 - Mar 2022Irvine, California, UsRecruited to turn around a product line after a platform-wide email outage. Kajabi is a B2B SaaS platform for influencers. It's used to monetize their following with courses, integrated payments, and email marketing.Achieved said turnaround in under a year. -
Director Of Product / Head Of ProductAnagram Dec 2019 - Apr 2021San Francisco, California, UsRecruited to build the product function. Anagram is a B2B SaaS platform for eye care professionals. It's used to look up a patient's out-of-network insurance eligibility, as well as file claims.Safely landed a system refactor for how insurance benefits were recorded. Rolled out a usage-based pricing system. Guided a vertical expansion into medical.Transitioned the company from pre-post market fit to post-PMF. Left a testing framework to experiment with price/packaging and revenue expansion. -
Product Manager, Data SciencePanoramic Jun 2018 - Nov 2019West Hollywood, Ca, UsHired to transform a Hollywood marketing agency into a B2B SaaS data platform. Panoramic is a no-code BI dashboard for marketers to automate advertising reporting.Launched from 0->1 a no-code analytics platform. Key features included a data warehouse and an analytics dashboard. Rolled out a machine learning model to improve CPC by reallocating channel spend. Retrained a professional services team into a product support team.Delivered measurable marketing performance improvements for Sony, Fox Studios, A24, Blumhouse, and more. Harnessed the market trend of movie studios pulling their marketing in-house. -
Data Analytics InstructorProduct School Jan 2019 - Apr 2019San Francisco, California, UsWhile at Panoramic, joined to teach data analytics as a part-time instructor. Product School is a product manager bootcamp taught by working product managers.Taught a cohort of 5 students intro SQL, data visualization, and implementing machine learning models. Teaching at Product School was my way to live and demonstrate my values that anyone can be a data analyst. -
Product ManagerPatientpop Inc. Jan 2016 - Feb 2018Corona Del Mar, California, UsHired to be the first product manager. PatientPop is a B2B SaaS platform used by doctors and dentists to run their online marketing. Its key features include online appointments scheduling, appointment reminders, and review management.Reduced customer onboarding through API automation. Launched from 0->1 Book on Yelp and SMS appointment reminders. Improved the conversion rate of our patient review request feature.Solved a major post-PMF problem of revenue recognition after deal closing. Boosted customers' local SEO performance by increasing patient reviews. Increased web profile conversion by letting patients book an appointment directly from a profile. -
Manager, Case ResearchPatexia Nov 2013 - Jan 2016Santa Monica, California, UsHired as a client implementation manager. Patexia is an on-demand crowdsourcing research platform for prior art discovery. Used for patent litigation and idea generation for corporate R&D.Grew into the product owner role, and discovered the product management career track. Facilitated my pivot into my first product manager job.
Andy Chu Skills
Andy Chu Education Details
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University Of Southern CaliforniaBiomedical/Medical Engineering -
University Of Southern CaliforniaBiomedical/Medical Engineering
Frequently Asked Questions about Andy Chu
What company does Andy Chu work for?
Andy Chu works for Luxury Presence
What is Andy Chu's role at the current company?
Andy Chu's current role is Staff Product Manager.
What is Andy Chu's email address?
Andy Chu's email address is an****@****ail.com
What is Andy Chu's direct phone number?
Andy Chu's direct phone number is +140842*****
What schools did Andy Chu attend?
Andy Chu attended University Of Southern California, University Of Southern California.
What are some of Andy Chu's interests?
Andy Chu has interest in Saas, Big Data Analytics, Health Care, Medical Devices.
What skills is Andy Chu known for?
Andy Chu has skills like Python, Distributed Systems, Scalability, Perforce, Software Engineering, Object Oriented Design, Subversion, Java, Android, Git, Biomedical Engineering, Matlab.
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