Andy Beelen Email & Phone Number

Stein, Li, Nl

Amsterdam En Omgeving, Nederland

Maastricht Area, Netherlands

Temse

- Continually optimize customer contact solutions offered.- Leadership and final responsibility WFM department, T & Q, Facility and Team Leaders.- Managing customer relationship.- Achieving financial goals.- Monitoring the timely and correct implementation of the contractual agreements.- Site management responsibilities such as contact and negotiator unions, partly responsible for determining strategy together with our French and Dutch organization.

Arvato Benelux

Responsible for achieving the COPC certification for 2.5 Staffing, Forecasting and Scheduling by defining guidelines for management of customer contact, needs what to measure, what processes are needed and how we organize this.

Arvato Benelux B.V.

- Develop, monitor and improve forecasting models.- Develop, analyze and optimize reports.- Insight into parameters that affect the performance of the Customer Service Division.- Solicited and unsolicited advice to the Management on improvement opportunities.- Contribute to the strategy.- Ensure the yield projections necessary personnel capacity and staffing.- Providing reporting and analysis such as calculation models tender processes, SLA management.- Managing the staff of the WFM department.

Arvato Benelux

- Trainee ship to Team Leader Department of Planning & Reporting.- Managing, supervising and coaching the Planning experts.

Arvato Benelux B.V.

- Create, monitor and release the roster planning.- Control of the service level on the channel call, email, mail and request.- Providing various reports both internally and externally to customers.- Tracking and monitoring the available capacity.- Identify potential inflows and outflows of capacity.- Forecast Monitoring.- Analyses.

Diegem Belgium

- Responsible for the implementation of WFM tool.- Create, control and release of the CSR planning.- Providing various reports both internally and externally to customers.- Tracking and monitoring capacity planning.- Netting and adjusting the various forecast models.- Timely identification of capacity needs.

Diegem Belgium

- Responsible for maintaining and increasing customer satisfaction.- Responsible for the performance and development of a team of CSRs.- Responsible for the proper implementation of the performance and evaluation cycle and focus on KPIs.- Responsible for staffing.

Diegem Belgium

Handle incoming customer contacts for the Flemish government via call, email and chat.

Assamblage

Diest

- Loading and unloading of goods.- Order picking.- Shipping of goods.- Inventory of goods.