Andy Blank Email & Phone Number

Delaware

Newark, Delaware

Manage the daily operations across multiple concurrent classes and corporate clients. Develop product and service offerings based on the specific needs of the writers and publishers we serve. Focused on providing the highest level of customer experience and personalization to help our students and clients achieve their goals.

*Manage and develop team of leaders and cast to ensure the guests' experience is the best 30 minutes of their day through exceptional guest service, integrity,quality,storytelling, environmental leadership and community commitment.*Directly responsible for ensuring team achieves sales and conversion results and, when necessary, coach though focused feedback to ensure understanding of the selling strategy used to deliver those results*Partner with supervisors, Home Base, and internal/external peers to establish and maintain best practices and open communication

*Assumed a broad range of management responsibilities at three locations of a national upscale discount retailer. *Provided leadership at stores ranging from 125,000 sq. ft. to 145,000 sq. ft., with up to $50 million in annual revenues and 310 employees. *Played a key role in the opening of multiple sites, and the training and development of managerial and floor staff. *Established some of the chain’s most active community relations programs, incorporating in-store events and off-site volunteer activities, supported by employees.

*Managed daily operations at one of the chains top volume stores.*Wrote store schedules and lead special projects in order to increase efficiency and raise sales. *Took on hiring process which resulted in increased morale and retention rates.*Coached, trained, and developed associates on best practices for sales and customer service.*Helped open five stores and was promoted to the district training team.

Freehold / Staten Island

Oversaw operations of software “boutiques,” part of a 350-store national chain, specializing in video games, and educational and business software.*Set up and staffed new location, and within the first year ranked in the top 6% in sales revenues.*Introduced a powerful customer service tool that dramatically bolstered sales and accounted for 50% of business volume; was rolled out to other stores.

Ba, Economics

Education record