NEC Corporation Malaysia - http://my.nec.comNEC Corporation is a global leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses… Show more NEC Corporation Malaysia - http://my.nec.comNEC Corporation is a global leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.- Technical Support Agent for Razer Products- Focus on replying customer via Email & Live Chat- Diagnose correct problems & error faced by customer- Reducing the case escalation to higher levels (eg: Level 2) - Develop SOP to minimize time spent on solving customer problem- Provide support for software/hardware/process issue that has not been correctly identified- Researched, documented and escalated cases to relevant team according- Assist other Junior Support Technicians and oversee day-to-day operations.- Conduct Quality meetings and brainstorming with cross team to analyze errors and data analytics- Achieving monthly KPI according to the company’s business strategy in the United States.- Managed customer escalations which ultimately resulted in favorable customer satisfaction ratings- Review customer technical demands/problem and assist customer to identify the best solution. Show less

Sudong Sdn Bhd is a Member of Singtel Group Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.Sudong believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections… Show more Sudong Sdn Bhd is a Member of Singtel Group Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.Sudong believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. Sudong strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.My Role as a Customer Care Officer- Provide excellent customer service experience- Focus on solving customer problems & inquiries - Diagnose correct problems & error faced by customer- Reducing the case escalation to other departments- Develop SOP to shorten time on determining customer problem- Provide support for software/hardware/process issue that has not been correctly identified- Researched, documented and escalated cases to relevant team according- Assist other other CS and oversee day-to-day operations.- Conduct Quality meetings and brainstorming session to solve complex issues- Achieving monthly KPI according to the company’s business strategy in Singapore.- Managed customer escalations which ultimately resulted in favorable customer satisfaction ratings- Review customer technical demands/problem and assist customer to identify the best solution.- Works on a rotational shift basis. Show less