Who is Andy Boo? Overview
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Andy Boo is listed as Customer Service Specialist at TDCX, based in Klang, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Andy Boo.
Andy Boo previously worked as Customer Service Representative at Nec Corporation Of Malaysia Sdn Bhd and Customer Care Officer at Singtel. Andy Boo holds Bachelor Of Science (Bsc), Computing from University Of Greenwich.
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Email format at TDCX
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TDCX
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Profile bio
About Andy Boo
Formerly worked in multiple Customer Experience roles spreading across different industries not limited to telecommunications, technical, problem solving, insurance. I holds a Bachelor of Science (Hons) Computing from University of Greenwich, U.K. I am a person that takes pride in doing my job well. I am highly adaptable to any situation and enjoy working as part of a team but can also perform solo. I always put 100% into everything that I do and thrive to learn new things. I am also a very loyal and reliable person, full of enthusiasm and determination. I am always a positive and hardworking individual with the ability to motivate others which has led me to work in a customer eccentric position for yearsBump me up if you would like to connect!
Current workplace
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4 roles
Andy Boo work experience
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Customer Service Specialist
Current
Mar 2022 - Present
Customer Service Representative
NEC Corporation Malaysia - http://my.nec.comNEC Corporation is a global leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses… Show more NEC Corporation Malaysia - http://my.nec.comNEC Corporation is a global leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.- Technical Support Agent for Razer Products- Focus on replying customer via Email & Live Chat- Diagnose correct problems & error faced by customer- Reducing the case escalation to higher levels (eg: Level 2) - Develop SOP to minimize time spent on solving customer problem- Provide support for software/hardware/process issue that has not been correctly identified- Researched, documented and escalated cases to relevant team according- Assist other Junior Support Technicians and oversee day-to-day operations.- Conduct Quality meetings and brainstorming with cross team to analyze errors and data analytics- Achieving monthly KPI according to the company’s business strategy in the United States.- Managed customer escalations which ultimately resulted in favorable customer satisfaction ratings- Review customer technical demands/problem and assist customer to identify the best solution. Show less
Apr 2019 - Oct 2021
Customer Care Officer
Sudong Sdn Bhd is a Member of Singtel Group Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.Sudong believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections… Show more Sudong Sdn Bhd is a Member of Singtel Group Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.Sudong believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. Sudong strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.My Role as a Customer Care Officer- Provide excellent customer service experience- Focus on solving customer problems & inquiries - Diagnose correct problems & error faced by customer- Reducing the case escalation to other departments- Develop SOP to shorten time on determining customer problem- Provide support for software/hardware/process issue that has not been correctly identified- Researched, documented and escalated cases to relevant team according- Assist other other CS and oversee day-to-day operations.- Conduct Quality meetings and brainstorming session to solve complex issues- Achieving monthly KPI according to the company’s business strategy in Singapore.- Managed customer escalations which ultimately resulted in favorable customer satisfaction ratings- Review customer technical demands/problem and assist customer to identify the best solution.- Works on a rotational shift basis. Show less
Nov 2017 - Feb 2019
2 education records
Andy Boo education
Bachelor Of Science (Bsc), Computing
Diploma In Information Technology, Information Technology
FAQ
Frequently asked questions about Andy Boo
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What company does Andy Boo work for?
Andy Boo works for TDCX.
What is Andy Boo's role at TDCX?
Andy Boo is listed as Customer Service Specialist at TDCX.
Where is Andy Boo based?
Andy Boo is based in Klang, Selangor, Malaysia while working with TDCX.
What companies has Andy Boo worked for?
Andy Boo has worked for Tdcx, Nec Corporation Of Malaysia Sdn Bhd, and Singtel.
How can I contact Andy Boo?
You can use AeroLeads to view verified contact signals for Andy Boo at TDCX, including work email, phone, and LinkedIn data when available.
What schools did Andy Boo attend?
Andy Boo holds Bachelor Of Science (Bsc), Computing from University Of Greenwich.
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