I was responsible for managing day to day health and safety matters and reporting to the company director responsible for HR and Health and Safety. I would carry out inspections of all sites, ensuring that appropriate control measures are being used as per risk assessments. I would also be responsible for carrying out investigations regarding accidents and near misses.I researched the use of technology in health and safety matters, including site-wide reporting, and ensuring the legal compliance of inspections and equipment.When I started with Festive Lights, I reviewed their risk assessments and updated them as appropriate, as well as updating their systems and processes, including those for Festive Lights For Business and MiRider Limited. Before leaving, I revamped some processes to make operations safer and began to lay the groundwork for the company to become ISO45001 certified.

I continued my duties as personal assistant to the Managing Director. My main role within the company was to ensure that all members of staff had the resources required to perform their jobs. I also made arrangements for either specialist equipment or visits to be undertaken when required. I placed weekly stationery orders, as well as occasionally procuring items when the company oversold products.I was responsible for completing the company’s health and safety risk assessments, including fire and operational, both pharmacy specific and general business. I was instrumental in preparing COVID-19 documentation for the company during the global pandemic and ensuring the appropriate adoption of control measures.I negotiated contracts for a number of service providers, including the telephone system, the gas and electricity supply and office supplies. I was part of the deciding team when it came to replacing fleet vehicles. I also assisted HR with the onboarding of new staff, including the processing of new starter forms and adding them to the clocking software.

I would assist the Managing Director with the day to day running of the business, taking on more responsibility as time went on. This would include things that would make up my future role as General Site Manager. I would be involved with note taking during meetings, as well as witnessing signatures on contracts/agreements.

I was responsible for liaising between customers and installation crews to arrange suitable dates for their installations to be carried out, as well as processing requests for replacement parts. This includes the use of their part ordering system and design software, when required.

I covered reception tasks during my scheduled working hours, as well as providing sickness cover when required. I would field telephone calls and emails, directing queries to the appropriate individuals. I regularly assisted other departments, including the finance and quality assurance teams, with filing, document binding and document review. I also spent several weeks assisting the QA team on top of my regularly scheduled hours.I would arrange couriers, take deliveries to the post office and arrange travel and accommodation for members of staff. I received guests to site, notifying staff members of their visitors and arranging refreshments when meetings were taking place.

My day-to-day tasks included taking bets into the betting shop systems, updating noticeboards and posters, restocking materials, challenging underage visitors to the shop and recording the challenge on the internal portal. When acting as Duty Manager, I would also calculate daily takings, be involved with telephone conference calls, and deal with any customer complaints.

Presenting my own show on Tuesday nights between 8 and midnight.