Responsibilities include complete ownership of the Warranty claims process, warranty and technical documentation including training, product update campaigns and orders.

OXE's main POC considering logistics solutions & inventory management. Monitor & optimise OXE's supply chain processes and reduce freight costs. Support timely & accurate freight invoice validation.

Responsible for managing the company Warranty service including assessing claims, coordinating inspections, shipping of replacement parts. I have also overseen the mechanical warranty policy content and contributed to the Emissions Related Warranty for the United States. I am in direct contact with our customers and as part of the Aftersales team work and coordinate with other departments on a regular basis. I also track operational engines in the field and compile KPI statistics for Sales and Warranty performance reporting to the management team.

· I was part of the Yara AdBlue Air1 Bulk supply chain team. My role involved liaising with customers and external service providers for delivery planning whilst offering excellent customer service and to ensure Bulk delivery services are optimized for the UK market. · At Yara I helped to oversee the launch of major accounts involving major new UK customers with multiple locations to service. This required coordination of multiple internal and external stakeholders.· I was involved in a major project for an office relocation project to Vilnius. This has required the production of training materials and on the job training of new staff. I was responsible for on boarding new staff to the company.· This role required use of software systems including SAP. My role required order entry, invoicing, raising maintenance requests for customers equipment, providing delivery documents, monitor stock levels and delivery tracking. · In April 2018 I represented Yara at the Commercial Vehicle Show in Birmingham, UK. An important industry showcase.

Master's degree from Lund University in Service Management & Logistics. I maintained a high grade average throughout the programme and my final thesis entitled: 'Location factors for Distribution Centres: An exploration of the critical location criteria from the perspective of academics and industry professionals' received a grade B. Areas of study included: Transport Systems: Intermodality & Traceability, Service Logistics, Logistics and Supply Chains, Sustainability in Service Organisations, Methods in Social Sciences. I also assisted in the student lead Supplementary Instruction programme (S.I) helping other students with their programmes.

SFI - Svenska för Invandrare

· I managed the travel needs for a wide range of large organizations such as Oxfam UK, Save the Children and WWF. I successfully managed the accounts of dozens of important clients for the company. · Use in-depth knowledge of published, negotiated and charity airfares to construct the best possible air fare solutions for often complex itineraries. · Organize workload in a productive and efficient manner and to respond to client request as quickly as possible. This role often required out of the box thinking and finding imaginative solutions to problems.

· For this hotel wholesaler to the travel industry, I managed the company-hotel supplier’s relationships for hotels in Denmark, Sweden and Iceland. I built excellent relationships with my suppliers throughout the regions I was assigned to. · I was required to trouble-shoot any pre-arrival or onsite booking issues for clients often requiring on the spot decision-making and negotiations with hotels representatives. · I liaised with internal marketing managers, international operation teams and supplier’s sales to ensure the company was promoting the right properties to clients whilst maximizing profit for GTA. I negotiated additional room stock from suppliers when required at the best possible rate

· This was a sales and service focused position for a leading UK travel agency in a busy Oxford Street location. I assisted my team leader in the smooth running of the store and team. I administered much of my own work as per company procedures including accounting and reporting performance statistics. · I planned and implemented successful new marketing strategies to improve turnover such as targeting local business to win lucrative corporate travel business. I built a solid customer base of corporate and leisure clients through quality service, dedicated and innovative programs I implemented such as a reward scheme for personal assistants to book travel with Flight Centre.

· This position involved the direct selling of the company products to client whilst providing great service and maximizing each sale. I also planned and implemented the training of new members of staff