Andy Ong Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Digital Transformation- Responsible for managing the reporting applications, functional and technical development, projects and support activities.- Spearhead digital transformation initiatives that leverage data analytics to optimize business processes and improve business outcomes.Strategic Leadership- Act as business liaison, cultivating strong relationships, relying on experience to develop strategic roadmap and bring value added solutions to emerging requirements within time and budget parameters.- Develop and implement a comprehensive analytics strategy aligned with the goals of the BPO IT Sales Division.Analytics Development - Lead the directive in analysis, design, modelling, testing and implementation activities by providing guidance and recommendations for process enhancements and efficiencies for all reporting.Business Analysis- Provide operational support for day to day processing and focal point for questions related to reporting systems and integration points.- Act as a Subject Matter Expert (SME) for analytics, providing consultation and tailored solutions to external clients using LEAN Six Sigma methodologies. Stakeholder Collaboration- Understands business service requests and translates them into clear and actionable reporting directives. Market Strategy & Team Management- Conduct Periodic Evaluation of Performance of skilled business analysts – assess competencies, celebrate wins, train/re-train and provide corrective actions whenever applicable.- Lead, mentor, and inspire a multidisciplinary team of business analysts to foster a culture of innovation, collaboration, and continuous improvement.

Penang, Malaysia

Team Management- Leads a team of highly skilled business analysts based in Singapore, Philippines, Indonesia, India and Malaysia.- Conduct reports related skills training as requiredDigital Transformation- Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report. - Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information.Stakeholder Management- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.- Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment- Participate in functions/meetings as requiredBusiness Analysis- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control. - Evaluating findings, using knowledge of workflow, operating practices, record retention schedules. Strategic Leadership & Market Strategy- Preparing and issuing instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.- Act as the WFM point of contact for all assigned projects- Recommend procedural and operational guideline changes to improve communications and operational efficiency- Maintain confidentiality relative to organizational strategies, objectives, and practices

Penang, Malaysia

Market Strategy- Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.- Design and build technical processes to address business issues.Digital Transformation- Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.Business Analysis- Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.- Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables.Team Management- Recruit, train, develop and supervise analyst-level employees.- Headed a team of 6 business analysts handling 13 programs from various industries- Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.- Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.Data Quality Control- Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.Strategic Leadership- Anticipate future demands of initiatives related to people, technology, budget and business within the department and design/implement solutions to meet these needs.Stakeholder Collaboration- Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.- Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.- Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.

Penang, Malaysia

Business Analysis- Responsible to gather and compile data from various system sources information and find the best possible pricing solutions- Responsible to provide business analytics using advanced Excel modeling, functions and statistical modeling.Strategic Leadership- Responsible to link impact of modeling and pricing decisions to both business performance and sales behavior.Market Strategy- Responsible to put historical data and analysis outcome in context and determine the relevance to current business situations.Stakeholder Management- Responsible to influence key stakeholders driving acceptance of pricing guidance within extended regional teams, including sales and finance teams.

Penang, Malaysia

Digital Transformation- Formulate, create and implements Report Automation projects for global DISTI Operations.- Gather and compile data from various system sources (SAP, Model N & BI) information for Management.Market Strategy- Implement and Support Asia and Japan DISTI audit program based on the stocking rep model.- Implement and Support Americas and EMEA and Japan DISTI audit program based on the distribution model.- Implement and support weekly POS and Inventory Processing and Reporting for all distribution business globally.Implement and support a global POS coding and aliasing process in Model N and SAP.Stakeholder Management- Provide channel support and infrastructure to the global sales teams- Ensure appropriate communication on system changes to key stakeholders as well as business application teams.- Timely and accurately communicate status on projects/activities to Sales Operations Manager.Data Quality and Adherence - Assist in the documentation of Policies, Standards and Procedures.

Penang, Malaysia

Digital Transformation- Responsible for driving the usage of Customer Automated Reporting (CARs)Market Strategy- Support multiple regions – Asia (APJ), Europe (EMEA), and the United States (Americas)- Manages and delivers multiple complex cross-functional or cross-segment projects.Business Analysis- Work within Dell’s IT system and tools to locate, access and assemble the required data, then create a reporting solution with the appropriate formatting and scheduling.- Responsible for scoping, developing and delivery of reporting solution – ad hoc to complex.Data Quality & Standards- Responsible for driving solution to standardize ad hoc reporting.Strategic Leadership- Build strong relationships and engagement with multiple internal and external customers.Performs complex Business Process Improvements (BPI) analysis.Stakeholder Management- Ensures all project documentation is kept up-to-date and communicated to the relevant stakeholders on a timely basis

Penang, Malaysia

Team Management & Stakeholder Management- Required to act in lead or management role on complex high severity incidents or changes.- Lead/supervise execution of critical incident management (Severity 1 and 2).- Work with cross functional teams, globally, and across cultural boundaries.- Designated as lead process owner and /or IT Global Operations.Cross Team Collaboration- Assists in coordination of all activities of the IT Operations.Business Analysis- Applies business impact analysis techniques to evaluate impact of high severity problems, or potential impact of proposed changes.Quality of Service (QOS)- Reviews, prioritizes, and recommends improvements to IT Operations processes and procedures to improve IT Operations service availability.

Penang, Malaysia

Analytics Development- Responsible to conduct technical training using Microsoft Official Curriculum (MOC) for multinational companies.Stakeholder Management & Strategic Leadership- Responsible to plan and deliver customized technical courses based on customer’s requirement.

Penang, Malaysia

Business Process ImprovementResponsible to introduce new systems to help drive and improve logistics business.Analytics DevelopmentResponsible to deploy and maintain existing & new IT infrastructure systems within Bax Global.

Penang, Malaysia

Business Analysis & Stakeholder ManagementResponsible to use standard SLDC methodology to envision, plan and implement financial (GL, AR, AP) and ERP modules for existing/new customers.

Bachelor Of Commerce, Economics & Mis

Degree Educational; Bachelor Of Commerce, Deakin

Education record