- Work with CS Teams to understand business requirements and build feasible technical solution that addresses the current business need- Track and fully document change using JIRA and Confluence- Implement Journey Orchestrator as required by CS Team- Work with various Gainsight Objects including Standard and Custom Objects- Configure and optimize Gainsight to internal customers (including integrations, reports, dashboards, and workflows)

Partner with B2B businesses deploying enterprise customer success technology and lead enterprise project management activities to ensure a successful launch of their Customer Success platform including:- Stakeholder management (both internal and external)- Day to day management of project delivery, project communication, risk mitigation and reporting- Own project schedule and forecast- Lead executive steering committees

Partner with B2B businesses deploying enterprise customer success technology and lead enterprise project management activities to ensure a successful launch of their Customer Success platform including:- Stakeholder management (both internal and external)- Day to day management of project delivery, project communication, risk mitigation and reporting- Own project schedule and forecast- Lead executive steering committees- Contribute to continuous development of reusable tools and repeatable processes to enhance the project experience

As a Professional Services Presales Manager, I work with Outside Sales and Solution Design to support in defining a solution from technology and implementation perspective.Responsibilities include:- Scope level of effort estimates for Finance, Managed Services, and Professional Services to ensure our new clients and expansions are properly supported within our financial model as well as resource planning.- Provide SoW and all the necessary artifacts collected during the sales cycle for Managed Services and Professional Services to understand what is required to implement and setup teams for success.

As a strategic partner to outside sales, provides pre-sales business analysis, solution design, best practice management consulting, identification of success metrics, ROI engineering, and compelling SaaS / managed services business models. Partners with leading companies in hardware, software, SaaS, healthcare and industrials to optimize recurring revenue growth while reducing operational and process inefficiencies.

Provide technical support and demonstrate value of ServiceSource product offerings to prospective clients and assist sales executives during the sales cycle.- Assist sales with technical discussions and discovery- Demo prospective and current customers on our solutions- Aid in RFP responses- Maintain demonstration environment, including being a release manager to deploy new features and incorporating into demo flows and demonstrating to pre-sales team

Scout Analytics™ provides revenue intelligence solutions that enable digital publishers, Cloud service providers and SaaS companies to minimize churn and maximize customer lifetime value. These solutions tap into customer usage data and help the above business models optimize revenue in areas such as trial conversions, renewals, compliance, and pricing. By leveraging customer usage data, companies can continually refine their retention strategies, rate plan structure, marketing campaigns and selling strategies for maximum revenue impact and customer loyalty. At Scout Analytics, we deliver complete solutions that help companies quantify and optimize their revenue model. We're a venture-backed company headquartered in Issaquah, Washington led by a veteran executive team with extensive experience in revenue analytics, SaaS, CRM, and market development. Specialties Recurring Revenue Optimization, Churn Prediction and Prevention, Renewals Yield Optimization, Trial Conversions, SaaS, Information and Media

Provide technical support to the customers of our product. and work alongside the sales team to help potential customers understand, compare, and contrast the solutions of our product to buy. This includes assisting with calls and product demonstrations to help qualify opportunities, develop relationships, and close business. The intent in working with the sales team is to close opportunities faster clearly demonstrating features and value.

Support a sales team across multiple markets selling a suite of proprietary SaaS database management and registration software.Selected Contributions:-Develop and deliver product training plans for new hires-Perform demonstrations for strategic/complex opportunities via web conferencing tools or in person.-Provide feedback to development teams for new features based on sales needs.-Link for the sales team to the other functional teams to increase efficiency of communication.

Consulted organizations and implemented a SAAS, cloud-based, registration software for a variety of clients of varying complexity. Working to incorporate their business needs best into our software and streamlining processes where possible, I worked with a client from start to finish ensuring a smooth launch and client training on our software so that they could use our software effectively.