Andy Baines-Vosper Email & Phone Number

London, England, United Kingdom

Ewell, England, United Kingdom

• Responsible for creation of the national Samaritans Training School, to enable recruitment and training of over 900 new listening volunteers per year across the UK and Republic of Ireland.• Accountable for the quality delivery of Samaritans Workplace Training offer to external organisations including corporate partners and new clients. • Chair of both Samaritans MHFA and Mental Health Diversity Networks, responsible for creating organsiaiton wide wellbeing support for staff.• Acting as an ambassador and spokesperson for Samaritans outside the organisation, undertaking various forms of publicity in the media and external channels including interviews and podcasts with outlets including Metro Newspaper, BBC Radio and the Daily Mail and organisations such as TFL, Legal and General and Wellity.• Representing Samaritans as subject matter expert in industry forums, conferences, talks and panel discussions relating to suicide prevention and mental health.• Responsible for helping create a safe environment where connecting and opening up about emotional health and wellbeing is common place.• Designing new and engaging wellbeing initiatives in collaboration with EDI to help support the wellbeing of both staff and volunteers. • Consulting with Samaritans research and campaigns teams to provide subject matter expertise on various initiatives including construction and Rail industries and Men’s Mental Health.• Accountable for the creation and delivery of new Samaritans university placements, delivering the training to Mental Health/ Social Care and Paramedic students.• Collaborating with key internal and external stakeholders such as the Research team to develop new L&D resources such as online resources (videos, eLearning modules, guidance notes, job aids, reflective journals), training materials and trainer guidance.

London

• Accountable for delivery and business performance of the TGS OTM framework contract to Network Rail• Managing safety, delivery and performance of a large multi regional team consisting of route based operations managers and their operational delivery teams across England. • P&L accountability for the business ensuring budget targets are exceeded and robust cost control measures are in place. • Leading organisational change within the business and managing the stages of personal transition within the team through strategic business improvement plans.• Setting and managing business performance related KPIs to ensure delivery to the customer is to the highest standard.• Implementing strategies to improve and expand the business in line with customer, contractual and financial requirements.• Creating and enhancing strong collaborative relationship with internal and external customers.• Managing the recruitment, training and development plan for the business, supporting implementation where required.• Managing collaborative relationships between Engineering and Operational levels to ensure customer contractual obligations are met.• Ensuring the commercial health of operations in the contract whilst co-ordinating efforts to improve efficiency and margin • Developing new strategies to enhance the delivery of framework contracts and work winning opportunities by tackling issues such as budget constraints and staff culture.• Safety lead and mental health first aid coach for the business, involving implementing new procedures and interactions with customers, internal stakeholders and the Office of the Rail Regulator.• Accident and incident investigator carrying out Level 3 on-call for Balfour Beatty Rail Plant for incidents requiring senior management coordination. Key skills: managing managers and their direct reports, business and budget performance management, process enhancement, implementing performance criteria, safety lead, commercial awareness.

Various

• Reporting direct to the TGS Business Manager I was responsible for the direct line management of a large multi skilled team of train driver/ operators.• Managing the safe operational delivery of my Route in accordance with customer requirements• Responsible for managing all people and HR issues, including attendance and disciplinary issues• Delivering the area recruitment and training plans for new and existing staff in line with business requirements.• Working closely with the Business Manager to implement and develop customer service improvement plans• Leading, mentoring and coaching all members of your team to ensure achievement of area performance targets• Supporting the Planning Team and Business Manager to ensure area financial targets are achieved• Developing and delivering the strategic Route Learning plan for my area team.• Principal Investigator and Analyst responding, in real time, to accidents and incidents involving Balfour Beatty Personnel and On Track Plant. • Improving and maintaining working relationships between internal and external stakeholders to produce and agree requirement specifications that meet customer needs.• Attending worksites on a regular basis ensuring ‘Safe Systems of Work’ are adhered to at all times and challenging unsafe behaviors where necessary.• Leading a ‘Zero Harm’ safety culture throughout my team and the business whilst implementing changes to the way the team think and act on issues affecting their day to day jobs.• Managing Driver Safety Portfolios to an auditable standard.

Hither Green

• Working as part of a team providing real time planning solution enforcing a zero shift loss policy in regards to sickness, late notice changes, Plant breakdown and additional shifts whilst considering cost and ensuring customer needs are met at all times.• Producing a real time comprehensive log of all activities under control for every shift. Detailing all events and issues surrounding the shift including actions for follow up.• Liaising with operators regarding all safety concerns. Raising all issues through the relevant channels if unable to be rectified real time.• Managing real time incidents. Providing accurate and concise reports when required for use in follow up investigations. Referring to OTMD procedures where necessary. Key skills: real time incident reporting and resolution, juggling commercial and customer demands in a time sensitive arena, ability to work under pressure

Hither Green

• Supervising and managing where necessary a team of 36 On Track Machine operators across the South East of England• Maintaining the efficient delivery of OTM shifts on a daily basis. Resolving any issues such as late notice changes and sickness. Ensuring processes are robust and avoid any lost shifts• Managing operator annual leave and weekends so that the workload can be covered with due regard to contractual eligibility and fatigue management. Ensuring we have resource levels are adequate to effectively support business needs. • Managing the percentage of working hour’s distribution within the regional operator pool through efficient crewing and rostering.• Ensure non revenue earning hours, which include training and development, are managed effectively and kept to a minimum where necessary to meet business targets.