Executive Account Manager
Oakland, California, Us
Leadership - Managed team of National Account Managers, Regional Account Managers, Physician Market Leaders, National Underwriters, Workforce Health Consultants, and Administrative Support. . Coached and developed staff and delivered performance reviews aligned to business strategy and goals.Strategy - Developed and executed national strategy and individual development action plans to attract, enroll, engage, and retain members for two books of business (annual revenues of $300MM and $140MM) with large, complex Fortune 500 customersAchievement - Twice promoted from National Account Manager (2008-2011) to Senior National Account Manager (2012) and then to Executive National Account Manager within 12 months. #1 national team 5 years in a row, average quota achievement of 209% over 10 years, President's Club.Analytics - Revamped fragmented and verbose clinical reporting materials into an analytics dashboard using longitudinal group clinical data and aggregate industry reporting. New format now used by all market facing account teams.Enterprise Solutions - Directed cross-functional team of Business Marketing, Consumer Marketing, Customer Analytics and Reporting, Sales Enablement, and Strategic Customer Engagement on creation of Workforce Health Resource Guide. Led project from concept to final product, which is now used Enterprise wide.Process Improvement - Redesigned alternate benefit quoting process with Health Plan Service Administration resources via Six Sigma Lean methodology. Reduced turnaround time from 21 days to 5 via waste elimination, faster handoffs, and streamlined processing.Innovation - Developed and piloted two apps to improve the productivity of KP’s mobile workforce. Pitched and conceptualized a virtual KP experience app that received $350,000 in funding for development. Mobility Center of Excellence champion responsible for testing, introduction, training, and workforce support of these new tools.