Andycel Geroy Email & Phone Number

Vonore, Tennessee, United States

Desktop tech support for the company as a contractor through Computech.Worked with multiple location: located in Mississippi which I provided support via remote and also in person which I was there for a week. I provided remote support for location in Indiania and Florida. I provided supported 200+ employees within the company.- Upgrading Rams and Graphics Card- Troubleshooting Hardware with Laptop, Tablets and Desktop- Reimaging Laptop, Desktop and Surface Tablets- Sending Tablets in for repair to Microsoft- Inventory of Printers and Tablets and Decommissions old devices- Installation of software via in person and remote- Use of PDQ Inventory and Deploy- Adding Network Printer to user computers and tablets- Move Printer to different location using a computer cart- Installed Bright sign device used for HR to display Announcement- Support Printer and Plotter Maintenace -Watchguard Authpoint and VPN- Resolve 10+ user trouble Tickets- In person visit to user office to fix issue- Preparing Computers and printers needed for in class training, quarter company inventory- Provide support and set up digital equipment for company events- Pickup Packages from the Receiving Department- Placed order for equipment's or device from CDW- Use of Golf cart to transport computer equipment's- Installed Microsoft Wireless Adapter on TVs around the plant- Use Remote Tool called ConnectWise- Upgrading Laptops, Tablets and PC's into Windows 11 and provide support on new features

Franklin, Tennessee, United States

Travel places doing Cerner Conversion with multiple hospitals around the United State.Deployed Computers and Peripherals in a medical environment.Discovery of old computers and peripherals within the hospital.Cable managementWork with different businesses for computer deployment.Imaging computers by networkAdding RAM on computer to make for compatability.Replace Old hard drive with SSDLabel Computers and Monitors with new hostnamePutting laptop carts togetherPush software by software center base on department needsReplace old printer and setup new printersAdd new network printer and test them to make sure they print

Oak Ridge, Tennessee, United States

password reset for various account• hardware and software troubleshooting• escalating tickets to the next tiers• answering calls• creating a daily status report• monitor network devices via Spectrum.• report outage of devices or the FRTIB site• creating an on bridge call to resolve outages• deploying software• remote support via BIgFix Console• setting up iPhone for office 365• creating shift turnover report• create a user account via PIC Manager• use of ServiceNow• BES for sending wipe commands to phones• Creating email account via Microsoft Exchange• provided support by telework• responding to emails• created DataCenter Access request

Ft Pickett, Va

Assist in the maintenance of Military Satellite STT (Satellite Transportable Terminal). Utilize the onboard Spectrum Analyzer with Satellite Controller built-in to monitor fuel and oil usage. Maintain High Capacity Line of Sight (HCLOS) radio systems in which to perform system checks for signal strength by a self-installed 30ft. or 40ft. antenna.Stationed in Fort Dix, NJ from 2009 – 2011.

Virgina Beach, Va

- Surveillance camera installation of product like Peleco, Interlogix Tru-Vision- DVR Installation- Laying coaxial cable and access control cable- Fire alarm testDCJS Registration: 99-486962

Charlottesville, Virginia Area

Provide excellent technical support service via phone for teachers and students resolving all issues related to their computer, network, projectors, audio, and the classroom system built-in, Crestron. Actively respond to trouble tickets issued by teachers and students to resolve necessary issues such as password resets. Maintain computer inventory via barcode scanners, software installation, use of windows 2000 server, and all windows operating systems along with Microsoft productive products of office 2012 – 365. Perform deep freeze tactics such as NComputing, Imaging via DELL KACE, and install hard drives or ram on laptops. Utilize Cisco Unity Connection to reset user voicemails.

Ft. Drum, Ny

Maintained military signal equipment such as radios, antennas, satellite dishes, encryption devices, and computers. Responsible for software installation and overall equipment configurations. Assist with inventory organization, and shipping unfit devices for repair when necessary.

Computer And Information Systems Security/Information Assurance

Diploma, General Studies

I was in ROTC program, Join the Track Team