Andy Chang Safe Spc Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Establish and implement operating model at scale based on Agile principles (SAFe) across entire Challenger Technology. Own and facilitate quarterly plannings, quarterly reviews, delivery roadmap sync and scrum of scrum.
• Designed, evolved and successfully implemented the entire Technology operating model, value stream mapping, organisation structure, portfolio and program level processes and ceremonies for over 130 people across 5.
• Led, coached and facilitated development of Objectives and Key Results (OKRs) and measuring key metrics, as well as managing over 300 dependencies for over 10 OKRs and 25 initiatives across 15 teams from 7 business and.
• Developed and implemented robust tooling to provide reporting on program and portfolio delivery progress, impediments, as well as team health and business agility assessment across the entire Technology division.
• Established and led the Community of Excellence for Scrum Masters, Product Owners and Business Analysts across Challenger, with fortnightly Scrum Master coaching sessions to support Challenger Scrum Masters’ growth as.

Sydney, Australia

• Lead, design and evolve the implementation operating model, value steams and DevSecOps team structures, program processes, and ceremonies based on Scaled Agile Framework (SAFe®) for the two largest departments in.
• Successfully completed a comprehensive transformation process to restructure 90 individuals into 10 value stream based DevSecOps teams across the 2 largest departments in Challenger Technology. This transformation.
• Implemented robust DevSecOps practices, including CICD and automated testing resulting in a reduction in deployment failures due to manual errors and rollbacks by ~25 %.
• Successfully led and completed more than 25 Program Increments, as well as facilitating prioritisation and decision forums for over 40 projects and initiatives in Challenger Technology.
• Partnered with an accredited training academy to successfully deliver formal SAFe® training and certification to more than 150 Challenger staff members.

Sydney, New South Wales, Australia

• Establish and lead Scrum ceremonies, support backlog management, facilitate Program Increment (PI) planning, ensuring seamless execution of Sprints and PIs across 7 teams. Foster team innovation and well-being, remove.
• Successfully designed and led Scrum and Kanban implementation across 7 inexperienced teams in Challenger Technology’s largest department
• Organised and facilitated all Sprint ceremonies and 6 PI events. The outcome was over 30 sustainable Sprints with continuous improvement actions.
• Defined reporting metrics and launched Atlassian JIRA and Confluence tools, enhancing transparency for capacity planning and backlog refinement, as well as improved team health and performance across multiple Sprints.
• Ongoing coaching and teaching of growth & Agile mindset resulted in the emergence of 6 budding Scrum Masters within Challenger Technology.

Sydney, Australia

• Own and Manage end to end implementation of new API gateway and work order integration services by the SEO Scale and Stability DevOps Delivery team to benefit network activation conducted by NBN Field Technicians.
• Prioritised Product Backlog for the team, refined 5 Epics and 80+ Features and Stories with both business and technology stakeholders.
• Successfully lead an experience XP (Extreme Programming) DevOps team, organised, as well as facilitated all Scrum ceremonies, managed team health and performance.

Sydney, Australia

• Lead and implement Scaled Agile Framework (SAFe®) transformation to the 21 membered Party Management team based in different geographical locations. Facilitate Scrum ceremonies, manage cross-team dependencies.
• Orchestrated an Agile transformation for a resistant, geographically diverse team, amalgamating three different technology teams into 2 Scrum teams.
• Delivered 16+ epics, 83+ features, and 500+ stories across 4 Program Increments (PIs), contributing to over AUD$15 million in projected benefits across various tech domain.
• Transformed delivery cadence from quarterly to bi-monthly releases, implementing DevOps across the team.

Sydney, Australia

Manage a team of 12 Business Analysts (BA) including allocating BA resourcing across 5 programs. Own and manage Customer Relationship Management (CRM) platform enhancements across various systems like Siebel, Salesforce, SAP, and IBM MDM, focusing on banking and wealth digital services.

Melbourne, Victoria, Australia

• Lead the development and delivery of initiatives within the program governance framework for CRM platform used across retail, Commercial and Wealth business units.
• Executed product simplification strategies for Retail and Commercial Term Deposit funding (uplift of 270,000 new accounts, $2.1 Million in increased revenue and FTE savings p.a.).
• Successfully implemented automation of campaign load and centralised leads management in Siebel (over 160,000 Retail and Commercial leads and referrals made within 2 months post go-live with projected increase of $5.2.

Melbourne, Victoria, Australia

• Resolve issues and trouble shoot post approval mortgage and loan fulfilment impediments and escalations
• Solely created and implemented the Fulfilment Escalation processes while assisting in the development of Business Requirement Documents (BRD), Business Continuity Plans, Process Maps, Tractility Matrix and Project.

B.Sc. (Hons), Biological And Biomedical Sciences

Doctor Of Philosophy (Ph.D.), Biological And Biomedical Sciences