Andy Chang Safe Spc Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Establish and implement operating model at scale based on Agile principles (SAFe) across entire Challenger Technology. Own and facilitate quarterly plannings, quarterly reviews, delivery roadmap sync and scrum of scrum events with stakeholders at team, program to C-suite levels across technology and business. Lead, facilitate and guide portfolio and product management in defining customer centric objectives and key measurable outcomes (OKRs). People manage and lead Scrum Masters, communities of practice, drive continuous improvement, as well as coaching and mentoring colleagues of all levels in Growth Agile mindset and Challenger’s Ways of Working.• Designed, evolved and successfully implemented the entire Technology operating model, value stream mapping, organisation structure, portfolio and program level processes and ceremonies for over 130 people across 5 departments in Challenger Technology.• Led, coached and facilitated development of Objectives and Key Results (OKRs) and measuring key metrics, as well as managing over 300 dependencies for over 10 OKRs and 25 initiatives across 15 teams from 7 business and technology departments.• Developed and implemented robust tooling to provide reporting on program and portfolio delivery progress, impediments, as well as team health and business agility assessment across the entire Technology division. • Established and led the Community of Excellence for Scrum Masters, Product Owners and Business Analysts across Challenger, with fortnightly Scrum Master coaching sessions to support Challenger Scrum Masters’ growth as effective coaches and leaders.

Sydney, Australia

Lead, design and evolve the implementation operating model, value steams and DevSecOps team structures, program processes, and ceremonies based on Scaled Agile Framework (SAFe®) for the two largest departments in Challenger Technology. Implement and facilitate program and team level Agile events, as well as collaborating with stakeholders to manage dependencies, risks and priorities to ensure delivery of successful outcomes aligned with business expectations.• Successfully completed a comprehensive transformation process to restructure 90 individuals into 10 value stream based DevSecOps teams across the 2 largest departments in Challenger Technology. This transformation improved delivery velocity and predictability by ~30% due to aligned expectations.• Implemented robust DevSecOps practices, including CICD and automated testing resulting in a reduction in deployment failures due to manual errors and rollbacks by ~25 %.• Successfully led and completed more than 25 Program Increments, as well as facilitating prioritisation and decision forums for over 40 projects and initiatives in Challenger Technology.• Partnered with an accredited training academy to successfully deliver formal SAFe® training and certification to more than 150 Challenger staff members.

Sydney, New South Wales, Australia

Establish and lead Scrum ceremonies, support backlog management, facilitate Program Increment (PI) planning, ensuring seamless execution of Sprints and PIs across 7 teams. Foster team innovation and well-being, remove impediments, manage dependencies and conflicts, while providing Agile coaching and support.• Successfully designed and led Scrum and Kanban implementation across 7 inexperienced teams in Challenger Technology’s largest department • Organised and facilitated all Sprint ceremonies and 6 PI events. The outcome was over 30 sustainable Sprints with continuous improvement actions.• Defined reporting metrics and launched Atlassian JIRA and Confluence tools, enhancing transparency for capacity planning and backlog refinement, as well as improved team health and performance across multiple Sprints and PIs.• Ongoing coaching and teaching of growth & Agile mindset resulted in the emergence of 6 budding Scrum Masters within Challenger Technology.

Sydney, Australia

Own and Manage end to end implementation of new API gateway and work order integration services by the SEO Scale and Stability DevOps Delivery team to benefit network activation conducted by NBN Field Technicians across Australia.• Prioritised Product Backlog for the team, refined 5 Epics and 80+ Features and Stories with both business and technology stakeholders.• Successfully lead an experience XP (Extreme Programming) DevOps team, organised, as well as facilitated all Scrum ceremonies, managed team health and performance.

Sydney, Australia

Lead and implement Scaled Agile Framework (SAFe®) transformation to the 21 membered Party Management team based in different geographical locations. Facilitate Scrum ceremonies, manage cross-team dependencies, impediments and cultivate a positive team culture. Responsible for external vendor management, client meetings and ensure seamless product development and releases across 2 Scrum teams.• Orchestrated an Agile transformation for a resistant, geographically diverse team, amalgamating three different technology teams into 2 Scrum teams.• Delivered 16+ epics, 83+ features, and 500+ stories across 4 Program Increments (PIs), contributing to over AUD$15 million in projected benefits across various tech domain.• Transformed delivery cadence from quarterly to bi-monthly releases, implementing DevOps across the team.

Sydney, Australia

Manage a team of 12 Business Analysts (BA) including allocating BA resourcing across 5 programs. Own and manage Customer Relationship Management (CRM) platform enhancements across various systems like Siebel, Salesforce, SAP, and IBM MDM, focusing on banking and wealth digital services.

Melbourne, Victoria, Australia

Lead the development and delivery of initiatives within the program governance framework for CRM platform used across retail, Commercial and Wealth business units.• Executed product simplification strategies for Retail and Commercial Term Deposit funding (uplift of 270,000 new accounts, $2.1 Million in increased revenue and FTE savings p.a.).• Successfully implemented automation of campaign load and centralised leads management in Siebel (over 160,000 Retail and Commercial leads and referrals made within 2 months post go-live with projected increase of $5.2 Million in revenue over 5 FY).

Melbourne, Victoria, Australia

Resolve issues and trouble shoot post approval mortgage and loan fulfilment impediments and escalations• Solely created and implemented the Fulfilment Escalation processes while assisting in the development of Business Requirement Documents (BRD), Business Continuity Plans, Process Maps, Tractility Matrix and Project plans for the Fulfilment Future State program.

B.Sc. (Hons), Biological And Biomedical Sciences

Doctor Of Philosophy (Ph.D.), Biological And Biomedical Sciences