Andy has more than 30 years’ experience in the ICT industry. Beginning as a hands-on technical engineer, through Operations to Managed Service Senior Leader and Service Consultant. He can leverage this extensive experience to identify and resolve Service issues early, saving time and effort in complex deployments. His experience extends from hands on technical support, through Field Services, Service Desk Operations, Project, Service Delivery, and Cross Geography Operations management. A problem solver and change leader with a history of successful development and deployment of Service Management, improvement and optimisation strategies, Andy is passionate about the quality of service outcomes, customer experience and maximising the efficiency of service delivery.He is highly experienced in the development and application of ITIL aligned processes to IT Service Delivery and skilled at optimising Commercial outcomes, through contract interpretation, negotiation, and management. Recent experience includes leading the development and implementation of the end to end Service Model for NEC’s WA GovNext IaaS Services.Andy is an experienced team leader with a history of developing successful teams, leading by example, and developing individuals to deliver their best. He has managed large geographically diverse teams and is experienced in Financial Management including Budgeting and Forecasting. He has extensive project management experience with a history of successful delivery. Andy has a proven track record of troubleshooting and resolving complex issues in ambiguous and pressured environments. His excellent communication and relationship management skills have been called upon to troubleshoot and resolve significant issues with both Managed Services Vendors and Customers with a track record of successful resolution. He has a strong understanding of contemporary ICT environment, Supporting Infrastructure, Support Models, Resourcing, and deployment methodologies including Service Desk management and the utilisation of data analysis techniques to drive service improvement. Andy is a highly motivated, and a passionate self-starter, He is an “outside the box” thinker, excellent communicator, positive, energetic, and enthusiastic, constantly demonstrating the abilities to adapt, learn, instruct, and lead others to successful outcomes. He has an open and honest win-win approach, to collating and presenting, while building strong internal and external relationships.