Andy C. Email & Phone Number

California, United States

California, United States

New York, Ny , Us

New York, Ny , Us

➤ Managed a $3M user-centric sales-floor optimization, leveraging customer feedback to identify pain points and enhance in-store shopping experience ➤ Surpassed $400K in sales volume over a 1 year period by using Looker analytics to analyze customer behaviors and implemented experiments like A/B testing on visual merchandising campaigns and product pricing to improve operations ➤ Exceeded sales targets by 102% by achieving an AOV of $404 and a UPT of 1.59, demonstrating exceptional customer service and product knowledge.➤ Increased user conversion by 1% from targeted outreach through data-driven personalization where user needs are tailored and resonates with their preferences➤ Took initiative in learning intricacies of inventory management system and successfully advocated 5 key areas for process improvement resulting in a reduction in onboarding time for new associates and improved consistency for current and future employees. Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away more. The company launched in 2016 with one perfectly designed carry-on and has since expanded to offer an array of luggage and travel essentials built for the modern traveler. Headquartered in New York City, with teams in London and Toronto, Away currently ships products to three countries around the world. Away has been named one of Fast Company’s “World’s Most Innovative Companies”, has been recognized on TIME’s list of “Best Inventions”, and Inc's “Best Led Companies”.

New York, Ny , Us

➤ Facilitated the timely dissemination of critical information by managing zone charts, resulting in a increase in communication efficiency. ➤ Implemented Zipline announcements and printouts, reaching 100% coverage through the team and ensuring no communications were missed.

New York, Ny , Us

➤ Overhauled inventory management system, optimized stock levels and implemented automated ordering processes, reducing inventory holding costs and improving order fulfillment accuracy

San Francisco, California, Us

San Diego, Ca, Us

➤ Increased operational efficiency by 28% by streamlining the processing of 10-20 complex insurance records per day, resulting in a 15% reduction in processing time and improved client satisfaction.➤ Successfully managed 150-200 client requests per week, resolving and articulating objections for 5 GEICO attorneys by leveraging strong communication and collaboration skills with cross-functional teams. Reduced average resolution time by 10% through proactive issue identification and clear communication➤ Developed a comprehensive training handbook for 5+ new client representatives, reducing onboarding time by 20% and improving team productivity. Handbook received positive feedback from both new hires and trainers for its clarity and comprehensiveness

New York, Us

➤ Conducted contextual inquiry with target participants to understand app and ecommerce behaviors such as observing participants using product filters and search functions then developed and synthesized ethnographic data into primary personas for team to reference and did follow up questions ➤ Leveraged Hotjar and Google Analytics to analyze user metrics to suggest additional research opportunities such as follow-up usability tests➤ Analyzed 50+ pre-recorded user movements by monitoring mouse clicks on Hotjar, prioritizing key usability issues and presented themes to team for brainstorming solutions to iterate the product➤ Continuously track major KPIs of mobile and desktop apps and deliver biweekly updates on user behaviors👉 Check out the app! (Available on iOS/ Android)

Us

➤ Assisted research scientists with detailed summaries and interpretations of client feedback from various communication channels (e.g., surveys, emails, calls) contributing to the completion of 6 food science research projects

Austin, Tx, Us

Bachelor Of Arts - Ba

Psychology

High School Diploma