Andy Chau Email & Phone Number

Toronto, Ontario, Canada

Create new system and initiatives to improve overall work flow of the Client Services department.Create process documents, charts, spreadsheets, and other materials needed to better facilitate the flow of new system.Input and maintain support items into in-house tracking software.Review Account Managers and SMEs schedules and schedule tasks appropriately.Complete all project maintenance tasks in accordance with the time frames outlined in the corporate service level… Show more Create new system and initiatives to improve overall work flow of the Client Services department.Create process documents, charts, spreadsheets, and other materials needed to better facilitate the flow of new system.Input and maintain support items into in-house tracking software.Review Account Managers and SMEs schedules and schedule tasks appropriately.Complete all project maintenance tasks in accordance with the time frames outlined in the corporate service level agreement.Monitor project time-lines to ensure tasks are completed in accordance with the release schedule.Create reports and tracker documents for the Management team, the Account Managers, and Project Managers.Proofread project documentation to ensure all client facing documents meet professional standardsRecord and report errors in project documentation Regular accurate updates to R-Tracker Show less

As a BA with the GMPS (Global Mobility Provisioning Services) team at RBC, I work with complex information and develop or modify existing systems through analysis of business and user needs. Working with multiple stakeholders e.g. Directors to Technical Analyst in the Provisioning Team to gather business requirements.

Mississauga, Ontario, Canada

My role for the Windows 10 migration project is to ensure that all end users across Canada are migrated over to the new Windows 10 due to budget and security risk. Working with other PMs I ensure that weekly status and reports are ready and numbers reflect the target deadlines. Weekly meetings with the business to update on progression with weekly reports generated from different software. I coordinate with the end users and the technical analysts that will be performing the migration duties… Show more My role for the Windows 10 migration project is to ensure that all end users across Canada are migrated over to the new Windows 10 due to budget and security risk. Working with other PMs I ensure that weekly status and reports are ready and numbers reflect the target deadlines. Weekly meetings with the business to update on progression with weekly reports generated from different software. I coordinate with the end users and the technical analysts that will be performing the migration duties to ensure that the user does not have any down time. Show less

Toronto, Ontario, Canada

Responsible for ensuring all project/initiative related documentation (including approvals) are received and uploaded to designated spot (i.e. team’s shared drive) Works with Team Leader & technical analysts to determine best mix of development and interfacing application to meet business requirements and project objectivesFacilitate project/initiative communication within team through consistent maintenance and tracking of accuracy and issues using the appropriate… Show more Responsible for ensuring all project/initiative related documentation (including approvals) are received and uploaded to designated spot (i.e. team’s shared drive) Works with Team Leader & technical analysts to determine best mix of development and interfacing application to meet business requirements and project objectivesFacilitate project/initiative communication within team through consistent maintenance and tracking of accuracy and issues using the appropriate methodologyDevelop and maintain spreadsheets, budgets, and inventory accuracyEstablished, developed and maintained strong relationship with internal users and external partnersProvide superior client experience to business partners Show less

Toronto, Canada Area

Coordinated creation of escalation resolution department with project managersActed quickly to solve customer problem by taking prompt action to serve the needs of the customerSet and pursued a standard of performance which measures outcomes that improved work efficiency, quality and customer satisfaction Identifying and resolving/escalate potential conflict

Toronto, Canada Area

· Deliver a consistently high level of customer service to all customers· Be a product knowledge expert, which means learn more and experience more through ongoing training· Maintain store visual presentation expectations and maintenance, as well as housekeeping standards· Ensure 100% price scan accuracy (accurate pricing on all products)· Complete all required training coursesAdhere to all Loss Prevention Policy… Show more · Deliver a consistently high level of customer service to all customers· Be a product knowledge expert, which means learn more and experience more through ongoing training· Maintain store visual presentation expectations and maintenance, as well as housekeeping standards· Ensure 100% price scan accuracy (accurate pricing on all products)· Complete all required training coursesAdhere to all Loss Prevention Policy and Procedure profiles Show less

Toronto, Canada Area

As a Product Expert, my primary responsibility is to oversee the entire Footwear Inventory that SportChek and Atmosphere carries and enter in product details on an online database. Research and data entry is key to ensure that all products are entered in correctly with 100% accurate information and most recent specifications.• Researching and paying attention to detail. • Data entry – typing and working at a face and efficient pace. • Working with the Product Buying Team and IT… Show more As a Product Expert, my primary responsibility is to oversee the entire Footwear Inventory that SportChek and Atmosphere carries and enter in product details on an online database. Research and data entry is key to ensure that all products are entered in correctly with 100% accurate information and most recent specifications.• Researching and paying attention to detail. • Data entry – typing and working at a face and efficient pace. • Working with the Product Buying Team and IT department to ensure 100% accuracy on information of products. Show less