Andy Chavez Email & Phone Number

Responded to user problems with microcomputers, local area networks, and telecommunications and engaged other IT teams if necessary.Assisted in preparing technical documentation and technology manuals for department users.Coordinated with Information Technology and assisted in the configuration and installation of microcomputers and peripherals, including.

Responsible for the care, safety and supervision of program participants and guests.Checked guests into and out of the facility using the Homeless Management Information System (HMIS).Documented all notes of services provided into HMIS within 3 business days.Provided direct guest support by developing, updating, and reassessing housing plans.Made timely.

Sunnyvale, CA

Designed and maintained a program to effectively manage large community of students of Google Cloud’s on-demand training.Created and executed project plans for marketing nudge campaigns to increase learnerengagement, product adoption and utilization.Collaborated with marketing teams to promote on-demand training, drive enrollments and completion of.

Mountain View, CA

Responsible for the implementation of Enterprise clients, providing access and training for Coursera’s for business product.Facilitated reporting of success metrics to clients and made recommendations for improvement based on data analysis.Developed, improved and executed on all operational workflows in support of our Enterprise business and worked.

 First point of contact and liaison for our Clients by being a technical subject matter expert across our products. Establishing, maintaining and enhancing client relationships by identifying issues, replicating issues during investigation and resolving them.  Provide level II support via phone, email and case management tools to our Clients. Attend.

* Performed outbound account verification calls directly to partner banks and external financial institutions.* Stopped pending payments and suspended user/account access when necessary.* Performed risk assessment and linked analysis.* Assisted with special projects including product enhancement and improving risk processes.* Audited team’s suspensions to.