 Generated NPD to bring products & services to market. Managed product life-cycle from spec-in, design-in/EVT, mockup/DVT, PPT to MP. Reviewed the material procurement status for various verification phase and control key components lead-time, pricing through negotiation with the suppliers. Reviewed the design of finished-product publication. Managed suppliers, and reviewed the material preparation status. Involved in dealing and negotiated the price, lead-time, logistics and terms & conditions. Organized product certification, factory audit and quality assurance with external testing laboratories e.g. Bureau Veritas, SGS, TUV. Attended product review meetings among different functional departments toprepare the marketing strategy for product launch. Outlined the product roadmap with a defined range of sales price guideline. Lead to initiate rounds of sales promotion and activities. Studied the trend & competition in existing product lines and new potentials, reviewed and analyzed the P&L to track the healthiness of operations. Attended global expos to host booth and meet with clients for marketing feedback. Owned key B2B customer accounts doing tasks : provided prompt cusomter service, exchanged up-to-date product information, engaged in order placing planning and process, assessed client profile. Monitored operation activities of both the external partners and internal stakeholders, proactively identify, recommend and implement continuous operational process optimizations.

 Developed strategic planning for market positioning through PATENT implication. Host regular management meetings with the internal stakeholders. Studied the plastic and metal material selections and tooling technologies to suite applications. Coordinated the production line in a 2500 labor-force environment. Owned key B2B customer accounts. Set up a new BU in Shanghai to promote sales into the local sales channels and partners. Analyzed business data and provided insight to the sales & marketing team. Built relationship with local organizations and participate in local social events. Managed product road-map, monitored product development.

 Work from AppleCare Contact Center technical consultant up to the role of team lead. Managed technical centre’s HR roster to utilize company resources (limited new products at initial stage of product launch period, for example). Joined cross department conference meetings to share ideas, outlined plans and report status. Prepared and updated training material i.e. technical datasheet, SOP troubleshooting procedure, database research technique, log template, for team members.Provided customer service excellent in achieving set target of service level and satisfaction level. A reporting system was implemented to monitor the levels regularly and we were trained to manipulate resources in a busy call centre. Compiled weekly report to track the performance and generated action plans for improvement. Was given additional task as an escalation point to manage some complaint cases. Assisted other team in their technical service to reduce the load. Attended regular training as an on-going self-study program.