Andy Chiew Email & Phone Number

Mississauga, Ontario, Canada

Manage a portfolio of clients with direct reports by providing leadership, training and mentorship to analysts to ensure their time is managed effectively and deliverables are within SLA's.Understand contractual agreements and the performance measures to ensure operations metrics to meet or exceed set results.Manage major projects in collaboration with clients and other stakeholders (plan design, vendor updates, acquisitions, harmonization, etc.)Act as primary point of… Show more Manage a portfolio of clients with direct reports by providing leadership, training and mentorship to analysts to ensure their time is managed effectively and deliverables are within SLA's.Understand contractual agreements and the performance measures to ensure operations metrics to meet or exceed set results.Manage major projects in collaboration with clients and other stakeholders (plan design, vendor updates, acquisitions, harmonization, etc.)Act as primary point of contact for Operation Analysts, Shared Services, and other stakeholders to answer questions, provide direction, escalate issues, and provide support through issue resolution.Integrate operations resources with Customer Service resources to provide seamless participant resolution support with focus on participant experience.Act as the main point of contact for clients if they have questions or concerns regarding their members or services.Accomplishments:Successfully manage Annual Enrollment projects for multiple clientsLead payroll harmonization and acquisition projects for clients Show less

Etobicoke, Ontario, Canada

Managed implementation projects for new clients or assisting existing clients with mergers or acquisitions by analyzing clients HR needs to develop an understanding of the technical / business aspects of an implementation project in order to effectively manage aspects of project and resources, determine optimal setup, auditing client data and importing member information into new or existing databases. Managing major projects to modernize benefit operations by working with external and… Show more Managed implementation projects for new clients or assisting existing clients with mergers or acquisitions by analyzing clients HR needs to develop an understanding of the technical / business aspects of an implementation project in order to effectively manage aspects of project and resources, determine optimal setup, auditing client data and importing member information into new or existing databases. Managing major projects to modernize benefit operations by working with external and internal stakeholders to implementing data exchanges (HRIS, carrier, payroll, etc)Converted existing clients from manual paper based processes to a go forward automated electronic administration model which has reduced the amount of time spent administering these clients.Leverages existing TPA experience to provide support,mentorship and training to administrators as needed.Accomplishments: Worked with insurers, developers, and clients to implement E-signature functionality for member's beneficiary elections.Implemented customized online enrolment portals for various clients to transition them to a paperless online enrolment model with an enhanced member onboarding and open enrolment experience. This has directly led to new client acquisitions and existing client retention.Collaborated with senior administrators to Identify internal process improvement opportunities by identifying inefficiencies and process challenges. This has resulted in a more streamline TPA processing model using auditable templates to turn complex specialized tasks into simpler tasks junior administrators can take on. Show less

Toronto, Canada Area

Works with the Project team and external consultants to update systems, streamline processes and implement innovative ways to manage the Pension and Benefits systems.Deliver and owned specific project outcomes that are aligned with the overall project including cost, timing, deliverable and scope objectives using Agile project methodology.Proactively identifies and tracks potential risks and suggests plans to manage risk (i.e., risk related to technology, change management… Show more Works with the Project team and external consultants to update systems, streamline processes and implement innovative ways to manage the Pension and Benefits systems.Deliver and owned specific project outcomes that are aligned with the overall project including cost, timing, deliverable and scope objectives using Agile project methodology.Proactively identifies and tracks potential risks and suggests plans to manage risk (i.e., risk related to technology, change management, requirements management)Liaises with Pension and Benefits staff to ensure project deliverables are reasonable.Oversees and manages project scope, ensuring adherence to established project change management processes.Develops an understanding of the technical / business aspects of the project in order to effectively manage aspects of project and resources.Liaises with external vendors and consultants as required.Accomplishments:Overhauled and streamlined HRIS processes so deliverables were more accurate and manageable. Successfully implemented the new process with the operations team and provided training and support documentation to the end user. Audited conversion data from previous administrators and imported into a database. Provided CRUD screen training to the operations team to update and maintain the database as a book of record. Show less

Toronto, Canada Area

Lead analyst on plan design updates and legislative updates for multiple clients (Traditional and Flex Plans)Developed end to end SOP's providing test plans and reviewing ongoing processes.Manage off shore resources to meet day to day deliverables and ad-hoc projects.Senior analyst during annual enrollment, year-end processing and reporting for ongoing clients.Identify potential production defects and submit via defect submission process while working closely… Show more Lead analyst on plan design updates and legislative updates for multiple clients (Traditional and Flex Plans)Developed end to end SOP's providing test plans and reviewing ongoing processes.Manage off shore resources to meet day to day deliverables and ad-hoc projects.Senior analyst during annual enrollment, year-end processing and reporting for ongoing clients.Identify potential production defects and submit via defect submission process while working closely with global resources to resolve issues quickly to minimize client impact. Accomplishments: UAT testing of client and legislative changes through impact analysis on current plan provisions. Develop test plans and implemented new SOP's for existing client platform conversion. Automated and simplified tasks so offshore team able to process majority of deliverables. Show less

Toronto, Ontario

Identify process improvement opportunities by identifying issues, process delays, and quality problems with recommended solutions. Provide training and mentor-ship to junior members and peer review of ongoing deliverables. Accomplishments: Provide training and support for offshore resources. Developed end to end SOP's providing test plans and reviewing ongoing processes. Assisted pension team with data cleanup for a mutual client.

Toronto, Ontario

Coordinate audit of databases to ensure client data accuracy. Process Payroll, Carrier, HRIS, Premium and deliverables.Lead team of 3 to 4 persons in business as usual client projects. Manage leave status for non-active members (Maternity leave, STD, LTD, ULA etc.)Accomplishments: Streamlined payroll, direct billing and HRIS processes for Multi Employer Client.

Toronto, Canada Area

Performed audit and reconciliation for benefits and pension premiums. Validated pension calculations performed by the current service provider. Compared member entitlements to historical values and make adjustments as needed. Detailed required discrepancies and adjustments and made recommendations based on reconciliation analysis. Accomplishments: Assisted in the transition of third party benefits administrators by ensuring high quality of data during… Show more Performed audit and reconciliation for benefits and pension premiums. Validated pension calculations performed by the current service provider. Compared member entitlements to historical values and make adjustments as needed. Detailed required discrepancies and adjustments and made recommendations based on reconciliation analysis. Accomplishments: Assisted in the transition of third party benefits administrators by ensuring high quality of data during implementation. Show less

Windsor, Ontario

Primarily responsible for the underwriting, management, and profitability of assigned credit files in compliance with banking standards. Prepared personal wealth analysis and balance sheets for individuals seeking loans and mortgage financing. Maintained strong client relationships through proactive financial advice designed to satisfy the clients. total financial service needs and built long profitable relationships. Conducted risk analysis of personal investment… Show more Primarily responsible for the underwriting, management, and profitability of assigned credit files in compliance with banking standards. Prepared personal wealth analysis and balance sheets for individuals seeking loans and mortgage financing. Maintained strong client relationships through proactive financial advice designed to satisfy the clients. total financial service needs and built long profitable relationships. Conducted risk analysis of personal investment portfolios and development of investor profile asset allocation plans for tailored investment solutions. Show less

Scarborough, Ontario

Analyzed the risks of clients to ensure low risk, yet yield high profitability to the bank while concurrently satisfy client needs. Presented a business case to the manager to assist families in achieving their dream home successfully insuring the client maintains ties with RBC.