Andy Ch Smith Email & Phone Number

Staines-Upon-Thames, England, United Kingdom

Staines Upon Thames

Responsible for the britishgas.co.uk website. Managing a team of 5 Content Management System editors, 10 User Acceptance Test analysts and 3 Functional developers. Working in collaboration with business stakeholders, UX designers, development and support functions.• Set up new testing team and outline future plans and defect guidelines.• Successfully onboard digital accessibility third party and incorporate ways of working across teams to ensure all aspects are fully accessible and compliant.• Ultimately responsible for the smooth running of product, tariff and campaign deliveries via the online platform.• Collaborate and brainstorm new content management solutions to increase speed to market changes to meet sales targets as well as customer personalisation and reward offers. • Help evolve agile methodologies across both CMS and UAT teams.• Successfully prioritise workloads, resolve conflicts and provide associated reports.• Improve efficiencies for content requests and testing without impact on quality.• Successfully migrate CMS to new Amazon Web Services solution and upgrade to new version at the same time without impacting the customer.• Understand and champion new design systems and manage accordingly.• Expose benefits of content sharing methods within the CMS.• Work closely with UX teams to constantly evolve the overall customer experience. • Working with development / UX teams provide solutions for new CMS components and implement.

Staines Upon Thames

Role overview:- Takes ownership of the Digital Content Management System (Adobe CQ5 and AEM 6), accountable for website content, assets, maintenance plans, processes and procedures.- Interprets the design and requirements of the Digital Customer Experience teams and stakeholders to develop consistent customer journeys across the British Gas websites.- Coaches and guides the Web Content Editor team to create quality web content and assets.- Manages the efficient & effective development of the CMS with the development team, managing business rules, efficient workflows and change system channels.- Responsible for the technical implementation, development of components and templates with overall IS accountability for the way the system is built and used.- Works with business stakeholders to manage the publishing cycle.- Manages and monitors the creation of content, ensuring the correct components and assets are used (and reused as appropriate) and production standards are followed.- Manages a library of re-usable templates and widgets.- Manages the website source book and providing governance and oversight of content publication.- Researches new platforms and suppliers for content publication and management, considering how the team can leverage these to enhance existing processes.

Farnborough Hants

Responsible for the QinetiQ.com global website and the regional EMEA websites, serving a total of 230,000 page views a month. This involves managing the content, design, and functionality, delivering SEO as well as being the liaison point between the Marketing Department and technical hosting team.In addition, the role requires working alongside a number of separate business units with different needs and requirements to deliver a range of marketing projects including bespoke microsites. Ownership of a bespoke microsite project typically includes;- taking a brief from the internal customer- liaising with technical team to produce a scope assessment- reviewing the scope for suitability- taking responsibility for the project delivery - on time, in budget and in scope- managing microsite customer handover - providing training as required and ongoing first line support post-implementation- managing and supporting the customer throughout the projectAdditional responsibilities include;- Produce monthly web reports for Senior Management Team- Corporate trainer for CMS Tool (Day CQ)- Building custom html monthly eNewsletters- Designing internal corporate marketing collateral working with HR- Supporting QinetiQ Marketing Team with corporate photography, technical and graphics support, video editing, social media, managing the online publishing of company results

Farnborough, Hants

Responsible for the management of the design and delivery of the QinetiQ internet (Day CQ CMS) and intranet sites (HTML) whilst leading an Accenture team of 2 designers and 4 developers. Key responsibilities as Team Lead were:- Creation of project plans and assigning work to those with the appropriate skills- Communication of plans and schedules to the management team- Presentation of proposed design solutions to customers for approval- Ensuring sites adhere to corporate guidelines and principles- Assess support issues and assign them to the most appropriate member of the team- Support of daily operational tasks- Identify new customers and business opportunities

Farnborough, Hants

Responsibilities;- Design of templates and build of internet sites using Day CQ- Design and build of intranet site using HTML and CSS- Populate content to the live environment after appropriate tests and checks- Ensuring sites adhere to corporate guidelines and standards as well as accessibility principles- Presentation of proposed design solutions to customers for approval- Design and creation of graphics using PaintShop Pro and Adobe Photoshop

Multimedia Studies And Information Technology

Computer Studies