Andy Chung Email & Phone Number

Mississauga, Ontario, Canada

• Design and develop low/no code applications using the suite of tools within Microsoft Power Platform(Power Apps, Power Automate, and Power BI) to digitalize business processes, automate repetitive tasks to improve efficiency, and build reports and dashboards to help business leaders make decisions• Analyze the business requirements by collaborating with the stakeholders and IT Management, studying systems flow, data usage, and work processes in order design the architecture, determine the connectors to use, and develop the application or hand it over for development• Manage a Power Platform team of 3 by hosting project handover sessions to help the team understand the project requirements, organize weekly stand up calls, and provide assistance to ensure that solutions are delivered on time and meet the expectations of the internal business partners• Established a strong presence in North America as a Power Platform expert in order to provide technical consulting and training for citizen developers in the region, share knowledge among the global Power Platform teams, and help push the adoption of the Power Platform toolset• Successfully completed 12 Power Platform projects and had 2 projects highlighted by the internal corporate news team all within the 1st year at the company, and continue to consistently receive excellent feedback from IBPs

Toronto, Canada Area

• Daily operational duties include regular maintenance and patching tasks for servers and networks, provide all levels of desktop/end user support, networking device support for our globals offices in London, San Francisco, and Toronto, and action any alerts for our cloud environment to ensure maximum uptime• Worked within JIRA on projects to improve overall security of our networking environment to meet compliance regulations, cut recurring operational costs by 15% for our Toronto Office, and automate ticket workflows within FreshService to improve efficiency so that less time is spent on support work and more time on proactive work• Specialized in networking projects dealing with pruning/migrating VLANs, configuring ASA firewall rules, TFTP EC2 instance for config storage, and patching our Cisco devices for our northern hemisphere offices• Deployed workstations for end users using Windows Autopilot, assigned automated app installations using Microsoft Intune, and managed user accounts and devices using Azure AD• Managed local vendor relationships and contracts to ensure that our Toronto office is cost efficient• Experienced working within a global team across 4 different timezones, collaborating with members to deploy new technologies for our company such as Zoom, Microsoft Teams, and 8x8 VOIP

Toronto, Ontario, Canada

• Completed an average of 13 tickets a day varying from desktop support to server and network administration by completing tickets quickly and documenting solutions into our knowledge base therefore reducing the ticket backlog from a daily average of 120 tickets to 70.• Participated in an on-call rotation to ensure emergency services are available for clients 24x7• Collaborated with our project team to assist clients with email migrations from on-prem Exchange servers to O365, ransomware recovery, and on-site data center work to help generate record profits for our company• Effectively managed lab operations where I created and maintained images for WDS, performed Lenovo warranty repairs on devices, and trained new staff on repair processes to reduce repair turnaround time to under a week• Achieved an average of 95% positive satisfaction surveys by developing strong relationships with clients and teaching them self-help solutions to help reduce new ticket generation by 30%

Toronto, Canada Area

• Prepared Humber teaching staff for upcoming software migration into Microsoft Outlook and Blackboard 9.1 by researching compatibility issues, writing documentation, and creating video tutorials• Trained teaching staff in using a variety of software implemented by Humber through live tutorial sessions, documentation, and providing 1 on 1 appointments with staff to ensure that they are able to teach their course effectively• Developed strong independent working skills as I maintained a lab in the Toronto campus where I was the sole technician and had to work with multiple teachers throughout the day, assist over phone calls or email, and ensure computer equipment is functional for teachers

Toronto, Canada Area

• Reduce inefficiencies by designing a new process for thank you letters by implementing a file review using Google Drive which speeds up the processing times and reduces resource use therefore cutting the backlog of letters required by over 50%.• Cut down the number of errors in database entries by individually reviewing the data and inputting all new entries using a streamlined format introduced to our team therefore reducing the hours required to resolve database errors.• Excellent exposure to multiple departments as an intern with the ability to work with different teams for projects and learning how to each department functions and works together to achieve a goal in the professional work environment.