Andy (Chunyu) Wang, Mba, Pmp, Lssgb Email & Phone Number

Toronto, Ontario, Canada

• Customer relationship management: Manage the entire customer lifecycle of over 30 enterprise customers in over 20 countries across 5 continents, from onboarding to renewals. Actively engage with customers to assess their needs and priorities to ensure the full potential of service is realized.•Project management: Own more than 40 customers’ projects including Onboarding, Products update and Issues assistance simultaneously at peak time and keep projects on time and in scope.•Process improvement: Take the initiative to make continuous improvement of the workflow across departments. Came up with 8 process improvement proposals with an over 87% adoption rate in the initial 6 months, contributing to the management system that strongly supports the rapid growth of the company.• Product management: Play the role of customer advocate within the organization, documenting requests and issues as well as identifying areas of product improvement.• Training and development: Provided training to 5 new hires so far at the Customer Success team and mentoring them continuously along their journey.

Toronto, Canada Area

• Product management: Led the first product & service innovation initiative for CAA Orion Travel Insurance, identifying opportunities and generating effective strategies to improve customer experience by leveraging the power of new techs, including AI, Machine learning, and Blockchain• Project management: Planned and delivered the first product and service innovation & digital transformation consulting project to key stakeholders and was highly rated by the leadership team • Strategy consulting: Conducted business analysis, including market research, strategy development, vendor evaluation and implementation design, leading to a comprehensive and ready-to-use solution within only 4 months• Team collaboration: Collaborated with five departments across the company, including product, marketing, business development, claims, and actuary, maximizing common interest across departments

Anqing, Anhui, China

• Leadership and operations management: Managed the operations of 5 functions with 6 supervisors and over 100 employees, including procurement, production, warehouse, administration, and sales for over 4 years. • Business strategy: Boosted production output by 28% through new strategy adoption, including 8% by specialization and 20% by introducing cost-efficient new technologies, automated machinery• Continuous improvement and operational excellence: Introduced Lean methodology and Kaizen 6S tool to the company, resulting in the successful implementation of just-in-time production mode and 10% increase in productivity• Strategy for social responsibility: Generated over 30 positions for disabled employees through the social responsibility project, helping Wanshun win several awards in corporate social responsibility• Project management: Managed three management improvement projects including new equipment and system implementation, lean methodology, production specialization, and one social responsibility project throughout the life cycle from initiating, planning, executing, monitoring to closing, resulting in all projects completed on time, scope and budget• Change Management: Developed and applied effective change management plans for four projects to facilitate change, leading to better acceptance and smoother transition during each project• Stakeholder management: Attained an average annual growth rate of 8% by developing favourable relationships with key stakeholders, including customers, vendors, and government departments, resulting in the company became a long-term supplier for three mainstream international brands

Guangzhou, Guangdong, China

• Business Analysis and Product management: Conducted industry, competitor, and customer analysis to adjust marketing plans; Proposed a new product, boosting regional sales by 30%. A promotion policy tailored for the north-eastern region drove the slack season sales to rise by 20%• Project management: Led a 7-day onsite marketing campaign project at China Open as a sponsor, exceeding sales target by 20% and significantly improved brand image and brand awareness• Change management: Initiated a change management plan, contributing to the successful implementation of a new ERP system and a high level of employees’ engagement during the process• Account management: Enhanced brand awareness by improving key partnership relations with several international tournament hosts such as China Open, Australian Open, and WTA• Digital Marketing: Oversaw online marketing efforts. Increased social media engagement and brand exposure through advertisement and content marketing

Guangzhou, Guangdong, China

• Business development: Developed 16 new clients over ten months and retained all of them, exceeding normal company standards• Account management: Achieved 100% client satisfaction by fully understanding their needs and effectively facilitating their businesses’ expansion overseas.

Orlando, Florida, The United States

• Provided world-class service to over 6000 international tourists by assisting with checking in and out, offering Disney World travel guidance, and helping in emergencies. Being the top performer among all the interns in evaluation.• Attention to details: Processed transactions of over USD 10k each day without error

International Master Of Business Administration (Imba), Operations Management / Organization Studies

• Academic: Selected from 300+ MBA students to a small group of 30 to travel to Chile and Peru to study sustainability practice.

Honours Bachelor Of International Tourism Management, Hotel & Mice Management, Gpa 3.35/4

Activities and Societies:• Academics: Second Class Student Scholarship (given to the top 15% of the university) • Awards: Outstanding.

Exchange Program, Hospitality Administration/Management