Andy Lam Email & Phone Number

Toronto, Canada

Led analysis, design, development, QA, and publication of mobile and online banking applications. Collaborated with cross functional teams to solution and improve mobile and online banking experience with a 'customer first' focus.

Toronto, Canada

Led new wearable product introduction from concept to implementation. Led technical and business analysis to evaluate vendor solutions. Pitched product concept and acquired interests from potential partners for product development and strategy.

Toronto, Ontario

Led analysis, design, development, QA, and publication of web and mobile apps on iOS, Android, Blackberry. Collaborated with cross functional teams, internal business stakeholders, IT, and external development teams to apply a mix of waterfall and agile SDLC methodologies on end to end project execution and delivery to meet timeline, scope, quality, and budget.• Delivered very first TELUS flagship mobile application that reached 2M downloads across major application stores with 150+% growth in YoY application transactions. (Received TELUS ‘Passion for Growth’ Award).• Facilitated requirements elicitation, translated into technical and functional requirements and user stories to drive vendor development cycle.• Conducted detail analysis on web service APIs and business systems with developers and network architects, ensuring design met business objectives.• Implemented application usage analytics, compiled monthly KPI reports to drive product strategies with business and management teams.Skills: Mobile Solutions Development Process, Business/Technical Requirements Management, Functional Design, QA/Resource Management, Cost Analysis, Product Analysis, Project Management, Vendor Management, Analytics and Reporting

Toronto Ontario

Launched over 70 handsets and data devices under TELUS certification program. Developed and maintained device requirements and test plans. Led design review and acceptance with business teams and device OEMs. Formulated improvements on certification process.• Managed and performed certification activities, leading to successful launch of mobile phones, portable Wi-Fi hotspots, wireless gas meters, data modems, and vehicle fleet tracking devices.• Authored and maintained test plans (Wireless IP and Network Connectivity) used for ensuring nation wide operation of TELUS first Mobile IP and HSPA Network.• Created multi-brand device certification process, reducing testing cost by $20K per iteration.• Led troubleshooting sessions with device OEMs and network teams, driving timely issues resolution.• Facilitated team, developing Wireless IP test automation tool, improving test cycle productivity.• Negotiated device design with OEMs and business teams, ensuring proper operation and compliance to network protocols.Skills: Root Cause Analysis, Process Improvement, Team Leadership, Requirements and Test Plan Management, Test Automation