Andy Colon Email & Phone Number

Ormond Beach, Florida, Us

• Salesforce Administrator• Sage 100 Administrator• Designed, configured and project managed the upgrade of an aging IT infrastructure.• Created and implemented disaster recovery plans and procedures for our Data Center and mission critical applications. • Implemented security rules as required by HIPPA to ensure the confidentiality, integrity, and security of protected health information. • Manage Microsoft Windows Servers, VPN, IP Phone System, Wi-Fi Network, and Security System.• Developed, administered, and tracked capital, staffing, and maintenance budgets.• Analyze and executed the resolution of IT issues.• Train employees on software applications.

• Charged with creating and executing technical test plans for verification and validation testing.• Developed System Engineering drawings for concept design, test, and product installations.• Collaborated with hardware and software teams on product requirements and system integration solutions.• Created and documented Key Performance Index and Validation Test Metrics which improved the overall testing efficiency, schedule, costs, and product quality. • Developed Standard Operating Procedures (SOP) for the Validation and Project Management Department.

Melbourne, Florida, Us

• Charged with creating and executing test cases using HP Quality Center for Harris's P25 over cellular Push-to-Talk Application, running on Android, iOS, and Windows Operating systems, designed to inter-operate with Land Mobile Radio (LMR) systems.• Documented all software application bugs using ClearQuest and partnered with Software Developers fixing and resolving software bugs. • Created training documents which included system level drawings for internal and external customers on Harris's P25 over cellular Push-to-Talk Application.

Melbourne, Florida, Us

• Lead team member in the Harris Public Safety 4G Long Term Evolution (LTE) research and development team at Harris Corporation.• Designed, configured, and deployed Harris Public Safety LTE Systems and Push to Talk Application network solutions.• Collaborated with vendors to identify 3rd party products to be integrated into the solution package.• Developed lab and field tests verifying appropriate system coverage and data rates.• Created system manuals and documentation for Harris Public Safety LTE System.• Supported customer deployments and customer system integration.• Supported pre-sale and post-sale customer engagements.

Designed, configured and deployed end-to-end radio frequency (RF) systems, including airborne, mobile, fixed and multi-site applications encompassing legacy and evolving communications technologies. Supported new product development and field operations, conducting product demos, site surveys, service, installation, system testing, and customer training. Delivered following service support: pre- and post-sales engagement for inside sales representatives, regional sales managers, and value-added resellers. Provided technical service and telephone support to customers and technical and operational support in deployment and integration of delivered systems via telephone, video conference, or on-site visits. • Produced systems application designs in support of the sales team by developing top level specifications with customer requirements including existing product brand as well as third party where appropriate for the transport and reception of Video, Audio, and IP Data.• Designed documentation to include product manuals, system drawings configurations, coverage plots, and data analysis in support of integration and installation efforts. Provided valuable system application data to 80% of customer base requiring extensive custom system design, offering visual documentation of system’s functions, aiding in training and problem resolutions.• Recognized by management and peers for producing outstanding high quality work.

Ca

Key team member in the evolution of the new Boston Optical System House.Performed Functional, System, Environmental Screen, and Final Systems Test on the Optical Network Backbone Service Node.Wrote and executed detailed system level testing based on a variety of input. Tracked problems or enhancement issues, collected and analyzed logs, generated Root Cause and Analysis reports. Interfaced with Technical Support, Customer Service, and external customers to resolve business, and technical issues on all products and services. Provided technical consulting and installation advice at customer sites and remotely in support of product roll-outs ensuring product specifications are met.

Information Technology

Organizational Leadership

Education record

Education record

Data Telecommunications

Certificate, Management & Leadership Program

Certificate, Pc/Lan Technical Support Specialist

Technical Training

Telecommunications

Certificate, Customer Service Specialist Certificate