Responsible for application development and technology within the Harland Clarke contact center enabling check ordering, marketing solutions and retail lines of business Developed and executing on multi-year technology modernization roadmap including CRM, data and analytics platform, order entry systems, the IVR, infrastructure and agent support devices Led initiative enabling contact center agents to work from home in response to Covid 19 pandemic Currently overseeing DevSecOps transformation leveraging modern development frameworks, containerized infrastructure and progressing towards full continuous integration / deployment Up-skilled workforce to utilize Agile product management practices aligning product strategy with scrum teams and implementing bi-weekly release cycle

Responsible for operational and performance analytics for Vericast (Harland Clarke, Scantron, Valassis) enterprise IT department Oversaw operational reporting as well as budgeting and forecasting for ~$110M operational budget Drove spend management practices including reduction of contract labor, consolidation of vendors and reduced spending on software maintenance. Reduced expense budget by 10% in 2017 and again in 2018 Established standard operating metrics used for ongoing evaluation and improvement of the IT organization  Established the Technology Business Management (TBM) office for HCH (Valassis, Harland Clarke, NCH, Scantron) Oversaw implementation of Apptio financial management platform including integration of ERP systems, development of custom reports and training of end users  Partnered with Accounting and Finance to begin the practice of capitalizing internal labor at NCP solutions and to increase capitalization across Vericast

Responsible for application development within Harland Clarke’s Marketing Services division, generating $200M in annual revenue across Marketing Solutions, NCP and SubscriberMail business units Responsible for team of FTE’s across 3 business units, enabling $200M in annual revenue Led $10M technology modernization effort at NCP Solution, resulting in increased platform stability, scalability, automation and improved speed to market.  Partner with Global Security Team (GST) to implement PCI compliant environment as well as establishing processes for handling highly sensitive client data. Replaced IT leadership team and top graded application development teams at NCP Solutions Integrated NCP Solutions and Harland Clarke Digital (SubscriberMail) into IT Center of Excellence (COE) model Deployed Data Lake ecosystem, leveraging Hadoop (MapR), Spark, Talend, and Tableau, providing a consolidated customer view and powered targeted marketing campaigns  Partnered with internal business and IT leadership to ensure alignment of respective roadmaps and priorities.

Responsible the delivery of big-data and cloud computing initiatives for various clients ranging in size from startup to Fortune 30 corporations Transformed Anheuser-Busch’s Consumer Insights Platform, from an on-premise solution with monthly updates to a GCP / AWS multi-cloud solution with near-real-time updates Industry thought leadership activities include speaking at The Data Warehouse Institute (TDWI), providing training for the Google Cloud Platform and participating in producing webinars. Responsible for defining project roadmaps along with building the architecture, development and operational teams required for successful project delivery and ongoing operations. Pre-Sales activities include assisting with statement of work (SOW) development, project scoping and cost estimation

Responsible for defining and implementing a global data strategy, building a team of experts and developing/implementing the technologies and methodologies to transform Rackspace from a San Antonio based startup to a data-driven leader in the Cloud Computing industry. Responsible for Information Management (Business Intelligence, Big Data and Data Science teams) and Marketing Automation practices Oversaw globally matrixed team of 45 FTE's in addition relationships with 3rd party staffing firms and data providers Managed relationships with Product, Finance, Accounting, Operations and Customer Support Departments while providing end to end delivery of BI/Analytics initiatives  Partnered with Cyber Security Team in various intrusion detection efforts to determine origin and impact of bad actors  Partnered with Product development teams to establish API driven, data integration framework in order to support the rapid growth of the Cloud Computing portfolio Upgraded data platforms to leverage Openstack Private Cloud and Hadoop Big-Data cluster Data Science initiatives include NPS analysis, Customer Life Cycle, Revenue Growth initiatives leveraging R software and QlikView Enabled exploratory data analysis and self-serve analytics/dashboarding through a global deployment of Qlik technologies Led Marketing Automation practice including the development of automation strategy, program execution and optimization of results in support of demand generation and customer retention activities Led initiative to centralize and standardize data from customer acquisition funnel in order to optimize marketing's annual digital spend in excess of $20M Responsible for Marketing Technology platforms including Marketo and Salesforce CRM Built global contact "universe" which enabled contact segmentation, the execution of digital campaigns and the implementation of campaign attribution processes

Responsible for enabling Business Intelligence (Reporting and Data Management) across corporate and retail locations and improving operational, analytical and strategic decision making Led a matrixed onshore/offshore team of 25 FTE's with annual project budget exceeding $10M  Led initiative to develop a dual-active Teradata EDW environment and selection and deployment of Teradata appliance Oversaw deployment (technical buildout, training, change management) of Microstrategy reporting suite to 300+ retail locations and supporting 12k+ user base Advanced analytics projects include: market basket analysis, supply chain (inventory and shelf space) optimization, out of stock prevention algorithms, ROI on weekly newspaper ads, new store opening performance

Responsible for the Enterprise Data Warehouse and Data Integration processes supporting Cabela's multi-channel (e-commerce, catalog and retail) business

Responsible for the performance, security, design and development of DB2 UDB and Oracle platforms