Andy Damman Email & Phone Number

Bend, Or, Us

Bend, Oregon, United States

Bend, Oregon

As the Club's General Manager at Brasada Ranch, I lead a team of Directors and Managers to enhance the member experience, create resort programs, and establish key metrics to measure The Club's overall success. - Manage all aspects of The Club, including over 650 owners, 1200 members, Golf, Athletic and Equestrian Clubs.- Trained and mentored new Athletic Club Manager in risk management, business acumen, and retail offerings.- Develop, organize, and manage resort leadership to… Show more As the Club's General Manager at Brasada Ranch, I lead a team of Directors and Managers to enhance the member experience, create resort programs, and establish key metrics to measure The Club's overall success. - Manage all aspects of The Club, including over 650 owners, 1200 members, Golf, Athletic and Equestrian Clubs.- Trained and mentored new Athletic Club Manager in risk management, business acumen, and retail offerings.- Develop, organize, and manage resort leadership to execute all activities, including but not limited to signature holiday activities, kids’ programming, culinary events, and live music events. - By identifying member concerns, working with departmental leaders, and responding to all feedback within 24 hours, we achieved a 30% increase in member satisfaction surveys throughout the organization. - Collaboratively work with the Communications and Marketing Manager to streamline resort communications, increase open rate on emails, develop brand collateral, and hold accountable departments to storyline deadlines.- Developed Corporate Group Team building program, which accounted for $160k in unaccounted revenue in the first 12 months with a NOI of 67%. Show less

Irvine, Ca

Coordinated recreational and outdoor offerings across the Montage and Pendry portfolio. I collaborated with the leadership teams at each property to create and implement first-class recreational experiences and retail options, which enhanced guest satisfaction, occupancy, and revenue.- By establishing brand standards and ensuring leadership accountability, I achieved guest-experience scores of 94% or higher. Additionally, 25% of 5-star reviews were directly attributed to the experience… Show more Coordinated recreational and outdoor offerings across the Montage and Pendry portfolio. I collaborated with the leadership teams at each property to create and implement first-class recreational experiences and retail options, which enhanced guest satisfaction, occupancy, and revenue.- By establishing brand standards and ensuring leadership accountability, I achieved guest-experience scores of 94% or higher. Additionally, 25% of 5-star reviews were directly attributed to the experience provided by associates or recreational programs.- Realized higher profit margins at all retail centers - 10+% cost savings, up to 25% savings in critical categories—by negotiating the purchase of all outdoor retail sales contracts with preferred vendors. - Maintained high guest satisfaction reviews, streamlined systems, and elevated associate experience at the most extensive ski center through 1:1 mentoring with new managers. - Enriched guest experience by overhauling daily ski experience through an efficient rental process and upgraded setup. - Drove revenue and guest experience by creating Montage Expedition (expanded recreational offerings) programming at all Hotels, creating brand stories for each property to position themselves as market leaders further. - Ensured best-in-class business status by managing each property's recreation programming, driving fiscal responsibility, and creative approaches to training seasonal guide staff. Show less

Moab, Ut

Actively worked to improve the reputation and offerings of luxury resorts by creating training programs, implementing personalized guest interactions and enhanced the restaurant's profitability by managing costs and optimizing the menu structure.- Increased bottom-line revenue in 100 days despite a 30% decrease in top-line revenue.- Streamlined housekeeping service, working closely with the Housekeeping Manager to uphold 4 star standards.- Increased restaurant and bar revenue by… Show more Actively worked to improve the reputation and offerings of luxury resorts by creating training programs, implementing personalized guest interactions and enhanced the restaurant's profitability by managing costs and optimizing the menu structure.- Increased bottom-line revenue in 100 days despite a 30% decrease in top-line revenue.- Streamlined housekeeping service, working closely with the Housekeeping Manager to uphold 4 star standards.- Increased restaurant and bar revenue by 40% YTD through improved menu quality and consistency. - Decreased food costs from 62% to 29.5% by developing a new menu and pricing structure. - Repositioned resort from #35 to #16 in the three months on Trip Advisor through spontaneous, unsolicited guest reviews by improving staff training. Show less

Park City, Utah

Developed Compass Sports brand, implemented a highly profitable equipment rental and retail sales division, and created unique luxury experiences for high-value guests. Cultivated relationships with residential owners and improved brand reputation by providing value-added services.- Conceptualized and developed COMPASS SPORTS brand for retail and rental, growing revenue from $700K year 1 to $2.6M year 3 with a net 62% ROI, the company’s second-largest profit center by %ROI. - Voted top 3… Show more Developed Compass Sports brand, implemented a highly profitable equipment rental and retail sales division, and created unique luxury experiences for high-value guests. Cultivated relationships with residential owners and improved brand reputation by providing value-added services.- Conceptualized and developed COMPASS SPORTS brand for retail and rental, growing revenue from $700K year 1 to $2.6M year 3 with a net 62% ROI, the company’s second-largest profit center by %ROI. - Voted top 3 in resort guest satisfaction year 2; maintained through transition to new managers. - Managed inventory and buy-for-rental ski fleet valued at $130K YOY, maintaining profitability and offsetting value-added guest experiences. - Created a profitable summer biking program across three resorts at zero cost to resort through a shared marketing agreement and a room share, resulting in positive summer revenue flow.- Achieved $96K revenue (35% ROI) in year three by creating Montage Expeditions, a luxury offering of exclusive day adventures to 6 regional National Parks, receiving national and trade media attention. - Established visible metrics to lead a team of 50+ in providing 5-star, 5-diamond service. - Onboarded 75% of recreational staff; maintained excellent employee retention and seasonal return rates. Developed staff into supervisory and managerial roles. - Managed recreation proposals for future business deals and implemented large-scale RENTAL & recreation programs at multiple properties. - Wrote proposals for and enabled startup centers at five company properties. Models are still in use.- Worked throughout portfolio building trails, designing 3-D archery layouts, facilitating mass bike builds, and other unique recreational offerings to differentiate company resorts. - Developed programs and processes that positively impacted resort ratings and reputation, helping Montage Deer Valley achieve the #1 North American ski destination rating. Show less

Established recreational offerings that drove revenue increases through extensive knowledge of terrain and equipment needs. Developed relationships with high-value guests and residential owners to provide curated resort experiences. Managed and trained large seasonal staff.- Drove revenue +16% despite -18% occupancy rate with accurate forecasting/budget management.- Grew revenue 100% in 1st year by revamping the rental fleet to match terrain and guest abilities.- Led resort’s first… Show more Established recreational offerings that drove revenue increases through extensive knowledge of terrain and equipment needs. Developed relationships with high-value guests and residential owners to provide curated resort experiences. Managed and trained large seasonal staff.- Drove revenue +16% despite -18% occupancy rate with accurate forecasting/budget management.- Grew revenue 100% in 1st year by revamping the rental fleet to match terrain and guest abilities.- Led resort’s first profitable year for Base Camp (45% growth YOY) by creating a summer program.- Implemented a zero-cost revenue-sharing mountain bike program by working with local bike shop. Show less

Associate'S Degree, Marketing

Coursework, Business And Economics