I am an experienced Customer Success Manager / Technical Consultant with a wealth of multi-disciplinary IT experience in Software Testing, Quality Assurance and Project Management. I have a proven record of service delivery which has covered a diverse background in web, desktop and mobile technologies across functional, usability, load, localisation and security testing projects from start-ups through to blue chip clients using some of the latest testing techniques. Good communicator at all levels, including technical, project, programme, and business.I can assist in the following QA areas:► Test Strategy/Process definition► Test Plan definition► Test approach► Test Management including Offshore test teams► Test Consultancy► Test Audits► Functional & Non-functional testingExpertise:► Crowdsourcing ► Agile, Waterfall, V-model► Microsoft Office, OpenOffice► Windows, Mac OS X, iOS, Android, Windows Mobile► Leading teams of test analysts, onshore and offshore testers through all test phases► Liaising with stakeholders, project/programme managers, and development teams► Test planning and process design/initiation/improvement► Estimating timescales and scheduling test resources► Test progress meetings and reporting to all levels of management► Defect management processes► Conducting, coordinating and leading peer reviews► Business requirements/functional/technical analysis and static testing► Identification of test environments* LION * I am an open networker dedicated to building my network, and I accept all LinkedIn invitations. Connect with me on LinkedIn using andydowson@live.comSpecialties: ► Crowdsourcing► Innovative & Pragmatic Solutions► Test Management► QA Management► Project Management► Team Management► Offshore Management► Leadership► Mentoring► Agile Methodologies► Test Strategy & Planning► Business Strategy► Risk Analysis