Andy Dubow Email & Phone Number

Arlington Heights, Illinois, United States

• Create schedules for 12 different Gastro providers from a database of thousands of patients using the gGastro electronic medical records system by ModMed.• Schedule 8 different types of medical procedures while being knowledgeable about restrictions based on patient's’ insurance and medical history.• Create a coverage schedule for the scheduling department employees to streamline work processes to help organize a plan for accomplishing tasks.• Field an average of 50 calls per day assisting patients with scheduling, billing & medical records, while also working to coordinate cases with local hospitals.• Oversee a project for patients who need urgent colonoscopies by contacting them to discuss their medical history as well as their next steps regarding their healthcare.

Glendale Heights, Illinois, United States

• Twice promoted from Patient Care Technician and Healthcare Administrative Supervisor to Healthcare Administrative Manager to run their Glendale Heights branch (Express Medical Testing)• Lead all business matters and guiding decision making to improve patient care. • Manage over 20 employees, identifying training needs and providing formal and ad-hoc coaching to improve overall capability. • Oversee administrative functions including verifying the eligibility of insurance.• Guide the hiring process, identifying top talent and ensuring a smooth onboarding process to deliver consistent and leading care.• Creating a weekly schedule for employees to balance service levels and individual working needs. • Documenting hundreds of patient data sets into an Excel sheet in order to keep track of patient records and results for billing purposes• Documenting patient data into an online scheduling tool (Acuity) and reporting test results to patients through Lab Gen, Simple Report, and the OCL LIS laboratory reporting system.• Screening an average of 100 phone calls a day to ensure results are processed on time while also addressing patient and employee concerns

Rochelle, Illinois, United States

• Led the public health wellness fair for students to share information about healthy lifestyles, fitness activities, and preventative care.• Created a community health needs assessment to prioritize the community’s health-based issues and set specific goals for improvement.• Organized disparate hospital records into an electronic data format.• Contributed to the interviewing process for hiring hospital employees.• Attending a foundation board meeting along with other departmental meetings to establish policies and procedures