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Personal Statement: IT systems professional experienced in managing the project delivery requirements of hardware, software applications and network infrastructures supporting the business strategy.Knowledge and experience of managing service desk support for a UK wide care organisation, MHA (Circa 7500 Salaried employees); along with CAD and data management applications for engineering departments in the Ministry of Defence. Dedicated and hardworking individual with knowledge and experience in a wide range of information systemsKey Skills:• Creation of business cases (PIDs), and plans based on functional requirements and systems output.• Production of process maps to analyse against systems, identify gaps that can be met with changes and getting those agreed by the relevant stakeholders.• Gathered functional requirements from the business to identify current and future state of applications based on current or any potential new software or release changes.• Provided support to business Applications such as iTrent, Business Objects, Open Accounts, CareSys, SolidEdge, HarnWare and Teamcentre using Oracle or SQL databases. Delivered by Citrix or Windows clients. • Liaison with third party suppliers and internal business functions for any patching, software updates, continual improvements, or provision of new services.• Managed a Service Desk team and provided 2nd and 3rd line support for the resolution of problems including root cause analysis for users and systems within organisational SLA’s and policies in an ITIL framework.• Procured hardware, software, network components, and consumables through third party suppliers, ensured that all software and hardware contracts align with the support and business requirements.• Microsoft Certified Systems Administrator providing client and server support for operating systems Windows NT4, XP, Windows 7 and 10. Server 2000, 2003, 2008, 2012, UNIX and SUN Solaris.• Experienced in creation and maintenance of Active Directory domains, users, groups, IIS, DNS and DHCP. Group Policies for user, server and system security, NTFS permissions and user access rights.
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Ict Service ManagerNottinghamshire County Council Mar 2023 - PresentNottingham, Nottinghamshire, GbResponsible for managing the delivery of ICT Services to multiple customer groups promoting the continuous improvement of productivity, servicequality and customer satisfaction.Responsible for managing the performance of ICT services provided by external and internal service suppliers as agreed in relevant SLAs andcontracts and ensure that the service levels are achieved and customer satisfaction is maintained.Responsible for managing capacity, availability and service assurance of ICT service provided by external and internal service suppliers, taking proactivesteps to ensure service quality, availability and performance is maintained.To manage the operational relationships with customers and with service suppliers (internal and external). -
It Project ManagerMethodist Homes Mha Oct 2017 - Dec 2022Derby, Derbyshire, GbRedundancy and now looking for a new role either Full, Part time or contract -
Application Support ManagerMethodist Homes Mha Mar 2016 - Nov 2017Derby, Derbyshire, GbManage the critical applications within MHA ensuring the integrity of the systems are in accordance with Service Level Agreements (SLA), compliance is in line with legal, regulatory and MHA requirements and that accessibility and security is not compromised at any time.Take the lead on the implementation of applications ensuring end to end processes meet MHA’s strategy.Work with external parties (vendors, suppliers, consultants) to ensure contracts, developments, releases and other critical changes meet the function requirements, any risk is minimised and that the required service delivery levels are met. Provide the guidance for the organization to adopt ITIL v3 practices and align the IT services with the business needs, including change management, fully documented approval, development, test, training and software release strategies.Ensure that any application with MHA is appropriate and aligned to the overall strategy; where not, robust recommendations are made to support decision and implementation.Full business readiness and required preparation steps are taken prior to deployment of any software or process change.
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Systems AnalystMethodist Homes Mha Apr 2015 - Mar 2016Derby, Derbyshire, GbProvide support the Business Systems Director in implementing the IT Strategy through analysing, implementing and documenting the software needs of the business.Create and maintain a system diagram(s), detailing databases, relationships, interfaces, etc. to create a detailed view of all systems used by MHA.Liaise with users and sponsors and all other stakeholders in order to determine their needs and offer support/fixes as appropriate and aligned to overall systems plan.Assist in the creation of consistent, complete and operationally defined high level (future state) system requirements, including process maps, based on the user's needs and the overall growth initiativesDetermine how to maximise utilisation of existing software solutions.Liaise through the Head of IT for the provision of: hardware, operating system, databases and backup strategies and provide support to the IT department as requested.
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Manager ItMethodist Homes Mha Nov 2008 - Apr 2015Derby, Derbyshire, GbManagement and supervision of technical helpdesk, supporting all IT, Network and telephone requirements for the business spread over approximately 130 sites throughout the UK. Take ownership of escalated incidents that arise, providing technical assistance, interim solutions, workarounds and then work with software providers to provide final fix maintaining service delivery.Liaise with Hosting Centre and WAN infrastructure providers to ensure service resource availability to meet organisation requirements, then monitor and report on both internal and contractual SLA’s.Manage and implement IT projects for MHA working alongside users and third party software providers, ensuring that these meet business needs and are tested before being released into production.Research and explore any new or existing IT changes, make recommendations that will be of benefit to the company.
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Cad System ManagerMinistry Of Defence Raf Waddington Sep 1996 - Mar 2008Administration and maintenance of EWADs (Electronic Warfare Avionic Detachment) IT and CAD Systems including software, hardware and network infrastructure. Working as part of a team to provide desktop and server support, troubleshoot hardware, software and network problems. Research, install and configure new hardware and software solutions to meet the business requirements of MOD timescales in support of operational aircraft.
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It System ManagerMinistry Of Defence Abro Old Dalby Jan 1996 - Sep 1996Responsible for the Management the ABRO (Army Base Repair Organisation) Workshops IT Systems.Ensure that all budgets are kept within their allocated limits.Meet user requirements where practical and maintain those systems keeping disruption minimal to assist in workshop productivity.Supervising staff, ensuring targets are met, and giving users assistance and guidance when required.Oversee the decommissioning of MOD servers and systems to the required standard and directing contractors in their duties during workshop closedown
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Arrow Systems ManagerMinistry Of Defence Abro Old Dalby Jun 1994 - Jan 1996ARROW System Manager – Daily Management of UNIX platform. Manage and control bespoke software running Job Control, Stock Control and payroll suites.Use intelligent query (IQ), shell scripts and some COBOL programs to interrogate the database to produce Workshop information on request.Testing implementation and maintaining new software modules when received.Supervision of operating staff, analysing and rectifying faults beyond their responsibility.
Andy Easom Skills
Andy Easom Education Details
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Nottingham PolytechnicProduction Engineering -
Beeston College Of Fe, NottsProduction/Mechanical Engineering
Frequently Asked Questions about Andy Easom
What company does Andy Easom work for?
Andy Easom works for Nottinghamshire County Council
What is Andy Easom's role at the current company?
Andy Easom's current role is ICT Service Manager.
What is Andy Easom's email address?
Andy Easom's email address is an****@****.org.uk
What is Andy Easom's direct phone number?
Andy Easom's direct phone number is +4413322*****
What schools did Andy Easom attend?
Andy Easom attended Nottingham Polytechnic, Beeston College Of Fe, Notts.
What skills is Andy Easom known for?
Andy Easom has skills like Process Improvement, Change Management, Healthcare, Project Management, Training, Coaching, Customer Service, Leadership, Leadership Development, Performance Management, Program Management, Team Leadership.
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