Andy Davidson, Mba Email & Phone Number

Austin, TX, US

Austin, Texas, US

• Developed a CPQ like assignment engine, reducing manual task allocation by 95% and accelerating fulfillment speeds by 200%.
• Designed and implemented a custom routing and customer identification process for over 2 million Secretary of State emails annually with over 500 unique and complex data scenarios. Resulting in savings of over $250,000.
• Managed Salesforce Marketing Cloud, overseeing the sending of over 20 million emails annually for leads and existing customers by leveraging Email Studio, Automations and Journeys extensively.
• Built out a customGPT using ChatGPT to enable non-SQL users to generate SQL queries for both Query Studio and SQL Query activities with any of the out of the box Marketing Cloud Data Views
• Ensured data integrity by managing data flows from over 10 distinct integrations between backend systems and Salesforce.
• Acted as a team lead for 4 administrators and 3 developers, streamlining processes and enhancing system knowledge.

Austin, TX, US

• Preparing students for taking the Administration Essentials for New Admins (ADM 201) exam
• Preparing students for getting in the door as an entry level Salesforce Administrator
• Created a Google Doc for students to use as they search for a positions as a Salesforce Administrator and once they become a Salesforce Administrator: http://bit.ly/sf-cheatsheet

Mountain View, California, US

• Reduced data integration errors by 90% within six months through effective use of Demandtools (now Validity).
• As both Product and Data Owner for Salesforce was able to better align business needs to new projects across 6 Distinct Business groups.
• Successful completion of Classic to Lightning Migration for over 800 users.
• Member of a full Agile development team focused on building out new functionality for the Salesforce environment.

• As a minority partner in Cloud Co-Op, coordinated resources for client engagements, ensuring project timelines and equitable work distribution.
• Responsible for Google Suite administration touching SF integrations, client repository, knowledgebase and Gmail
• Responsible for creation of a company-wide Time tracking and Project Management system (built on Salesforce.com)
• Senior Salesforce Consultant who managed 5+ client managed services engagements at any time
• Managed multiple Salesforce implementations and Krow PSA projects, collaborating with offshore teams to meet client requirements.
• Solution Architect / Business Analyst / Project Manager during the development of 3 separate applications now on the Appexchange

Austin, Texas, US

• Instrumental in clean-up of existing Salesforce Instance. Reduced the total fields, workflow rules, and List Views by 60-75%. Resulting in a more efficient and intuitive implementation.
• Led lead/contact data clean-up efforts that reduced duplicates by 60% between Marketo and Salesforce.
• Took over an existing implementation of Salesforce and was responsible for general administration, reporting, process development, gathering business requirements, training, Docusign integration, FinancialForce, etc.
• Setup and implemented bi-weekly release cycle for Salesforce improvements.
• Google Analytics maintenance and reporting.
• Creation of Yellowfin Reports / Dashboards to complement Salesforce Reporting.

• Managed a team consisting of 3 developers (1 off-shore) and 1 System Administrator
• Worked with relevant stakeholders to ensure Support Cases are prioritized adequately/appropriately resourced to support on-time resolution of issues
• Assisted with regional Program Manager’s with completion of business requirements for new SFDC initiatives
• Responsible for Technical Evaluation, Technical/Functional Requirements Gathering, and Solution Design/Specifications
• Responsible for the on-time rollout of prioritized SFDC initiatives/projects to end users
• Acted as the technical expert to ensure alignment of PGi Internal customer goals with newly released/enhanced CRM features and development of business knowledge of SFDC

• Technical Lead for the design and implementation of a global SFDC environment with 700+ users
• Gathered business requirements for integrating/building new business processes for Marketing, Sales (Direct and Partner Channels), Implementation Services and Reporting function teams
• Assisted with migration of 2 companies that we acquired from their CRM to SFDC
• 2nd/3rd Tier support for SFDC Issues
• Managed a team of 3 Administrators and Developers (offshore)
• Assisted with design, implementation, and maintenance of a customized Quote/Contract solution within SFDC

Part-time work implementing and administrating both Zoho CRM and Salesforce.com CRM systems for various clients.

Campbell, CA, US

* Completed 7 new implementations of Salesforce.com for a variety of clients* Primary administrator for 7 total Salesforce.com implementations and as many as 5 of those at one time. Ranging from less than 10 users to over 150 users* Administered Chat and Marketing (Marketo) platforms including setup of integrations between these and SFDC* Developed and.

Group project helping to create business and marketing plans for a developing companyRecommended a low-cost CRM provider for potential cost savings of up to 25%

Austin, Texas, US

Web Stores AmericaManaged site content, product placement, email marketing, pricing, and monthly executive team presentations for the products sold on www.tanklesswaters.comRecruited new vendors to resell their products on the websiteAnalyst responsibilities included: Administrator of Rackspace account, External email campaigns, Customer Service Resource.

Austin, Texas, US

Team Lead responsible for assigning leads, approving large quantity order proposals, and administrator of sales database for the sales teamLed company in closing rate for final 6 months on sales teamInstrumental in helping create first company database for product queries

Created a business plan, investment prospectus, sales receipt, and order formsParticipated in the production of baseball bats while making several instrumental changes to the assembly line process, cutting production time by an estimated 15%

Dallas, TX, US

Resolved Blackberry, PC card, and advanced PDA device problems in the data support groupEfficiently resolved customer cell phone issues and concerns

Mba, Business Administration

Bs, Business Administration

Mis