Andy Engberson Email & Phone Number

Providing technical assistance on video and film technology and AJA Video client workflows.

First point of contact for technical assistance working with AJA employees to resolve common requests.Perform troubleshooting and gather information on technical requests.Assist with workstation tasks including installing, debugging, maintenance and upgrade of software and hardware for employees.Review, update, and create documentation for common employee issues and helpdesk tasks.

Provided technical assistance to developers building video products and experiences using Mux Video, Mux Data and Mux Player. Managed a queue of developer inquiries related to the integration of Mux video-on-demand, live streaming, and video analytics products. Created and tracked customer feature requests and engineering bug reports. Assisted Sales team with urgent customer questions.Reviewed and updated several internal support procedures and workflows. This included updating the ticketing system (Zendesk), internal document/project tracking systems (Notion), and improving onboarding and training.Finished extensive employee training on a wide range of video and developer topics including End to End video workflows, WebPlayers, video/streaming analytics, WebRTC, video security, content management systems, “How the Super Bowl was streamed”, closed captions, and more. I greatly improved my skills and increase my knowledge about HTML, HTTP, JavaScript, APIs, security certificates, command line interfaces (CLIs), git/GitHub, web/video debugging, and more.

Part of the global support team providing technical assistance to Wowza customers in the Asia Pacific region (APAC). Direct point of contact for technical support inquiries via email ticket, chat, and phone.Worked to troubleshoot and resolve issues submitted by customers deploying Wowza Media Systems products and services in numerous streaming workflows, including Wowza Streaming Engine, Wowza Streaming Cloud, Wowza Clearcaster hardware encoder, Wowza GoCoder mobile encoder SDK, and Wowza Player.Gained expertise related to the ingest, transport, delivery, and playback of HDS, HLS, CMAF HLS, MPEG-DASH, RTMP, RTSP/RTP, SRT, and WebRTC stream types through daily triage and reproduction of related issues.

Nevada City Ca

Provided live streaming, video production, and video app developer services for event producers and venues. Worked closely with community venues to upgrade internet and video capabilities. Produced and executed live web streams of events such as concerts and film festival interview lounges that included live switching of multiple HD cameras seen by viewers around the world. Built a mobile app for the Nevada City Film Festival.

Nevada City, Ca

Finalized product development and provided ongoing customer support for Telestream's first cross-platform desktop product, Episode Encoder 4. Provided daily customer support via phone and email to resolve technical issues. Managed bug-tracking meetings with international quality assurance and software development teams. Regularly updated product documentation and user guide.Duties expanded to include new products Wirecast and Screenflow. Designed technical interactive demonstrations for several international trade shows including NAB (Las Vegas), IBC (Amsterdam), and Macworld (San Francisco).Accomplishments:● Successful launch of Episode 4● Wirecast 4 BETA and launch

Greater Salt Lake City Area

Lead support technician for Sorenson Media products including Sorenson Squeeze, Sorenson VRS (Video Relay Service,) and Sorenson Video Codec (SV3). Worked closely with engineer and QA teams.Maintained internal/external technical documentation and articles. During company restructure built the new technical support team and facilitated employee hiring and training. Researched and deployed new CRM and ticket system. Demonstrated and promoted Sorenson products at national trade shows.