Andy Evans Email & Phone Number

Macquarie Park, NSW, AU

• Reporting to the Group CISO, MetcashAs Head of Security Operations at Metcash, I lead the strategic and operational functions of the Security Operations Team with a focus on strengthening incident detection, response.
• Azure Cloud Security Management: Oversee the full Azure security stack, including Defender for Cloud XDR, Sentinel, APIM, and Key Vault, ensuring alignment with best practices and compliance across Metcash’s cloud.
• Incident Response Leadership: Lead and refine incident response protocols, including MSSP, IT teams, business units, and external vendors, to ensure coordinated, rapid responses that safeguard Metcash's critical assets.
• MSSP Performance & SLA Oversight: Continuously monitor and manage MSSP performance against SLAs, ensuring accountability and continuous alignment with Metcash's security objectives.
• Continuous Improvement & Compliance: Drive SOC alignment with NIST CSF and ASD8 standards through continuous enhancement and compliance initiatives. Champion process automation and response optimization across teams.
• Red Team Collaboration: Execute security exercises, integrating findings to strengthen SOC detection and response.

Online, OO

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• During my career break, I am focused on personal development and skill enhancement after two decades in Information Technology and over a decade in senior management roles within operations and security (too many 60+.
• Caring for my ill wife
• Travel
• Professional Learning: Completing various courses and currently studying for my ISC2 CCSP certification to enrich my knowledge.
• Reflection and Recharge: Taking this opportunity to recharge for future challenges. This enriching experience provided me with renewed insights and a fresh perspective, positioning me to contribute effectively to my.

North Ryde, NSW, AU

• Head of Cyber Security Operations | Reporting to Group CIO | Led Operations across Australia, NZ & InternationalAs the Head of Cyber Security Operations, I was responsible for leading day-to-day security operations.
• Cyber Security Strategy: Spearheaded the development of Downer's Cyber Security Operating Model, seamlessly integrating Security Operations, Incident Response, Vulnerability & Threat Management, and Identity and Access.
• Strategic Leadership: Co-led the Cyber Security Strategy, focusing on PAM, MFA, IAM, cyber awareness, governance, and cloud security. Prioritized solutions aligned with best practices to safeguard against evolving.
• Azure Cloud Security: Led the deployment of Microsoft Defender for Cloud, Endpoint, Azure Entra, MFA, Conditional Access Policies, Azure Key Vault, and Purview, enhancing Azure cloud security. Integrated Entra with.
• ISO27001 Certification: Implementation of ISO27001, coordinating stakeholder engagements, training, and audits to secure certification and strengthen Downer's information security posture.
• Essential Eight Controls: Led the implementation of the ACSC Essential Eight Controls, significantly reducing vulnerability exposure and strengthening Downer’s cyber defence posture.

North Ryde, NSW, AU

• As the Head of Service Delivery (Run) at Downer, reporting directly to the Group CIO, I led all day-to-day operations for Infrastructure (Cloud & On-Prem), EUC, Network, Security and applications supporting the.
• My executive engagement with the Group CFO and Group CIO was pivotal in driving transformational initiatives focused on refining operating models and strategic sourcing strategies. Through collaborative discussions and.
• I orchestrated the overhaul of the IT Operating Model, yielding over $30 million in savings over five years while enhancing operational efficiency and service delivery. Through strategic vendor management and process.
• As directing sponsor I migrated workloads to Azure, deploying tools like Intune, Azure Virtual Desktop, VMware, and Linux workloads for improved scalability.
• Achieved 60-70% cloud adoption at Downer, enhancing infrastructure efficiency and reducing reliance on on-premises systems.
• I fostered a culture of performance-based management and continuous improvement, resulting in a remarkable increase in staff engagement to 91%.

North Ryde, NSW, AU

• As the General Manager of Service Management and IT Operations at Downer, I spearheaded a comprehensive overhaul of our team's approach, transitioning from a technology-centric model to one intricately aligned with our.
• Service Strategy
• Service Transition – encompassing QA Testing, Release Management, Change Management, and Service Asset and Configuration Management
• Service Operations – managing Incident, Problem, and Request Fulfillment processes
• Service Management and Business Relationship Management
• End User Technology

AU

• As the Portfolio Manager (Core Insurance) for Wesfarmers Insurance Australian Underwriting businesses, including Lumley, Affinity, and Direct channels (such as Coles Insurance and Wesfarmers Insurance), I held the.
• Oversaw mission-critical applications supporting various functions such as new business writing, underwriting, rating, and claims processing, ensuring seamless operations and adherence to business requirements.
• Implemented and managed ITIL processes including Incident, Problem, Change, Configuration, Vendor, SLA, Capacity, Release, and Services Continuity management, fostering a culture of efficiency and compliance.
• Led application lifecycle management, from inception to retirement, optimising performance and ensuring alignment with business objectives.
• Actively engaged with business stakeholders to understand their needs, prioritise requirements, and provide tailored solutions to drive business success.Achievements:
• Implemented a comprehensive ITIL framework, streamlining operations and enhancing service delivery efficiency through standardized processes and best practices.

Singapore, SG

• As the Associate Director (Service Management) reporting to the Vice President of Infrastructure & Operations, I held a pivotal senior management position within the Group Information Technology division, tasked with.
• Established regional service management SLAs, enhancing transparency and accountability in service delivery.
• Instituted a dedicated regional service management function, streamlining operations and improving service quality.
• Recognised as a member of the Crisis Management Board, showcasing leadership and crisis preparedness.
• Received an upward feedback score of 4.14, ranking in the top 20% of the company, reflecting strong leadership and employee satisfaction.

Macquarie Park, NSW, AU

As the Production Services Manager reporting to the Head of Service Operations, this senior management role within the Information Technology Group encompassed various responsibilities. These included leading a team of subject matter experts across multiple ITILv3 life cycles, with PNL accountability exceeding 1.5 million AUD. The role involved championing.

Macquarie Park, NSW, AU

As the IT Service Manager, I ensured clarity, definition, and transparency in service operation activities, with a focus on stewardship and compliance with established procedures and best practices. Key responsibilities included driving Service Management processes, serving as an escalation point during Critical Service Disruptions, and facilitating senior.

Macquarie Park, NSW, AU

The systems interface role, was created to bridge the gap between the technical and business resources, to ensure that the technical solutions being provided to the business were fit for purpose.

Macquarie Park, NSW, AU

This role was a level 2 Systems Analyst role looking after applications such as Siebel CRM, Tibco Staffware ( I-Process) and Tuxedo Middleware.

Incident Management and Problem Management