Core responsibilities:• Led regional IT support operations for the Texas business unit of an international, $9 billion construction management firm, covering 300+ users, four home offices, and 35+ active remote job site locations across four states. • Recruited, trained, and supervised support staff, provided feedback and coaching to promote a high level of responsiveness and customer service to the users.• Partnered with management to align technology strategy with business goals and initiatives, and to identify ways to leverage technology in contributing to bottom line profitability.• Developed and maintained relationships with a broad vendor network to harness knowledge and ideas from key suppliers, maintain awareness to technology trends, and secure best-value solutions.• Managed an inventory of over $1 million in IT assets, including selection, procurement, deployment, asset tracking, maintenance, and repair of all desktops, laptops, printers, MFPs, servers, and network equipment.Significant projects:• Successfully managed and delivered the comprehensive technology component for two new business unit office locations, including server, network, and audiovisual infrastructure, satisfying aggressive timelines and restrictive budgets.• Handled the IT side of disaster recovery following an office fire which rendered the building uninhabitable, providing the users with mission-critical resources in temporary space with less than one business day of downtime. • Managed the end-to-end planning and delivery of a SharePoint document management system—including system architecture, security policies, site design and creation, and licensing and equipment procurement—to foster better staff collaboration and demonstrate superior technological capabilities to the client.• Worked with wireless provider to identify cost-reduction opportunities and tailor voice and data plans to better align with company needs, resulting in $90,000 in annual savings.

Core responsibilities: • Supported business operations through troubleshooting a wide variety of issues, ranging from single-user connectivity problems to system-wide outages.• Managed the local network and server infrastructure for offices in Dallas, Houston, San Antonio, and Austin, coordinating with corporate systems and networking departments to ensure communication with corporate data center resources. • Researched, procured, and managed the installation of internet and phone services for 100+ job sites over a 7-year period.• Performed installation, configuration, administration and break-fix support of server and LAN infrastructure for remote job sites. • Executed routine server and Active Directory administration tasks including user and computer account creation, group membership changes, permissions changes, and various configuration changes. • Configured and maintained office and job site telephone systems, including Nortel MICS, Norstar, and hosted Broadsoft systems.• Handled the acquisition, deployment, and maintenance of all hardware, software, and peripherals for 300+ users.• Built and maintained a comprehensive inventory of computer hardware and software licensing to ensure compliance with manufacturer licensing requirements and internal finance policies.

Contracted by MarketSource to serve as an inside sales representative for Nortel Networks, selling data networking products and phone systems to the Illinois, Wisconsin, Indiana, and Michigan region

Managed 250 small business clients as an inside sales representative of IT equipment, software, and services, securing a $2 million portfolio of repeat business

• Served as team member of sole IT department for a Fortune 100 global food-processing and commodities-trading company, supporting over 10,000 users.• Assembled corporate standard desktop machines from stocked parts.• Configured and deployed desktop and notebook computers for company employees worldwide. • Performed installation and configuration corporate software packages to comply with corporate standards and user requirements.• Invited to return to seasonal internship each summer and winter break of 2000 through 2003.