Andy Florence Email & Phone Number

Us

As a principal consultant, I assume a pivotal role characterized by multifaceted responsibilities and leadership within my field of expertise, technology and pipeline integrity management. Principally, I serve as a strategic advisor, leveraging my experience and domain knowledge to provide high-level guidance to clients and stakeholders. I am entrusted with the task of conceptualizing and developing comprehensive solutions tailored to address complex challenges faced by organizations. In addition to offering strategic direction, I am actively engaged in project management, overseeing the implementation of proposed strategies and ensuring adherence to predefined objectives and timelines. Furthermore, I play a central role in fostering collaborative relationships both internally and externally, acting as a liaison between various teams, departments, and external partners to facilitate seamless coordination and execution of initiatives. Moreover, I am often instrumental in driving innovation and thought leadership, continuously exploring emerging trends and technologies to enhance the value proposition delivered to clients. Ultimately, my responsibilities encompass a spectrum of activities aimed at driving organizational growth, fostering innovation, and delivering impactful outcomes that align with the overarching strategic objectives.

Edmonton, Alberta, Ca

As Vice President of Sales, my role revolves around driving revenue growth and fostering client relationships. I lead a team of sales professionals, setting strategic goals, and ensuring alignment with company objectives. From devising sales strategies to nurturing key accounts, my focus is on maximizing profitability while maintaining customer satisfaction. With a keen eye on market trends and competition, I continuously refine our approach to stay ahead in the industry. It's a dynamic position that demands both strategic vision and hands-on leadership to achieve success in the ever-evolving world of sales.

Austin, Tx, Us

As the Director of Professional Services, I oversee the delivery of high-quality solutions and support to our clients. My role involves leading a team of skilled professionals in implementing our services and ensuring they align with client needs and expectations. From project planning to execution, I am responsible for maintaining service excellence and driving customer satisfaction. Collaboration is key as I work closely with cross-functional teams to optimize processes and enhance service offerings. Ultimately, my focus is on delivering value-added solutions that empower our clients to achieve their business goals efficiently and effectively.

Austin, Texas, Us

Responsible for ensuring clients realize value in their invenstement in Troux by bringing Enterprise Architecture industry, company and product best practices to client EA programs

Austin, Tx, Us

I assumed responsibility for the professional services organization staffed with engineers (mechnical, petroleum, and chemical engineers), data architects, GIS specialist and regulatory compliance consultants. The division’s charter was to provide integrity, risk, and compliance consulting to operators of oil and gas transmission pipelines. As Vice President, I had responsibility for department P&L, staffing, delivery of consulting services, customer satisfaction, solution development and sales.During my tenure, customer satisfaction surveys consistently scored high marks for service and quality. All customers became reference-able accounts. At the same time, I increased project profitability by increasing the effective hourly billing rate by 38%. In 2008, I was responsible for the booking and recognition of $1.1MM in revenue. In Q1/2009 I was responsible for booking $1.2MM in revenue – the highest Q1 booking in the division’s history – and the recognition of $550K in revenue. In both 2008 and 2009 professional services bookings and recognition accounted for approximately 68% of the division’s revenue.

Austin, Texas, Us

As a Senior Project Manager for Troux, I was responsible for a portfolio of between 8 and 10 customer projects valued at over $1MM. I was also responsible for ensuring the successful implementation of Troux’s Enterprise Architecture web-based application for such companies as CVS Pharmacy, Weyerhaeuser, Boeing, Merck, Staples, and B.A.E. Systems in the U.K. In addition, I was responsible for supporting new business opportunities by writing proposals and demonstrating the product to prospective customers. Finally, I developed Troux’s first on-demand hosted solution for GMAC Financial Services with a contract value of $800K over three years. At the time of my departure, GMAC and Troux were negotiating renewal of the hosted solution with a contract value of approximately $1.6MM.

In 2004 I joined Motive’s Customer Care division as an Account Manager. My responsibilities were to define and monitor business objectives for strategic accounts. I worked closely with customer stakeholders and executive sponsors, Motive Practice Managers, Support Engineers, and Sales Account Executives to create ROI schedules, Success Criteria and Customer Satisfaction Reports as well as develop repeat business opportunities. I worked with companies such as ADIC, four divisions of Hewlett Packard, and Agilent.

I helped establish the Motive Japan Branch office in Tokyo. I assisted with all facets of the business, including recruiting local staff, managing operations, sales support, delivery of client services and customer care. Strategic customer accounts developed during this period included such companies as NTT DoCoMo, SoftBank’s Yahoo! BB and Fujitsu’s retail PC division. At the end of my assignment, Motive Japan’s revenue had grown from approximately $2MM/year to a projected $6MM/year.

My responsibilities included installation and setup of Motive’s eSupport software at customer sites. Activities included gathering customer requirements, scaling the system architecture, installation and configuration of the software, leading customization and new development efforts. Because of my Japanese fluency, I was assigned as the Deployment Manager for the OEM Fujitsu project.

San Jose, Ca, Us

My role was to work with customers, define, build, and deploy content delivery systems based on BackWeb's push technology. Consulting engagements included First American Real Estate, Pacific Bell and Southwestern Bell. My final assignment was Project Lead for an initiative to develop a service that delivers software to Compaq's extra-net customers.

For the first year in R&D I worked as a Programmer and Designer helping to complete a client-server system for the administration of property and casualty claims. For the next eight months I was the lead designer for the reporting module of a reinsurance administration system. I spent five months in Oslo, Norway where I was the Project Lead for a team of six to twelve people. I was responsible for building a reporting system for two lines of business with six functional areas each on four data base engines. My final assignment was onsite consulting at Employers Reinsurance in Kansas City, deploying this system.

For the first two years of this assignment I was the Project Leader for a team of eight to twelve people. We were responsible for customizing and implementing an administration system at Asahi Life Insurance in Tokyo. I spent an additional year at Asahi assisting in the implementation phase. Subsequent to Asahi I transferred to CSC’s Japan Branch office and was the lead programmer designer for a statistical reporting component of an AS/400-based life insurance system. During this time I did consulting for Zurich Life Insurance, National Nederland Life Insurance and AXA Life Assurance.

I joined the Continuum Company after graduating from University and went directly to The Equitable Life Insurance Company as a Consultant. I spent 5 years with Equitable coding, enhancing and installing an administration system. By the end of the assignment I was responsible for quality assurance testing in model office, project planning and migration of enhancements to the production environment.

Executive Mba, Business

Bba, Management Information Systems

Education record