Andy Folland Email & Phone Number

Bristol, GB

London, United Kingdom

• Providing urgent document management expertise for a compliance-driven documentation project.
• Working closely with IT staff to assess the viability of the bank’s template-driven workflow process.
• Forensically sifting through legacy documentation for relevant project content.

Cambridge/Luton, United Kingdom

• Managed a large work log of project documentation deliverables.
• Worked closely with IT Quality Manager to ensure regulatory compliance.
• Worked closely with senior stakeholders to manage delivery of key project documentation.
• Supported PMO with file management best practice.

Bristol, United Kingdom

• Created detailed release notes in multiple formats from a single-source documentation project.
• Published release notes internally via Confluence.
• Updated a single-source online help project to output multi-jurisdiction online help systems.
• Worked closely with the development manager to understand the SDLC and extract relevant release information.
• Worked closely with developers to understand latest software developments.
• Worked closely with product managers to understand requirements and developments.

Exeter, United Kingdom

• Provided documentation guidance to a large project to meet significant development milestones.
• Worked with key stakeholders and SMEs to identify and resolve project issues.
• Worked closely with technical PM to achieve sign off (technical and functional) of 60+ datamaps.
• Managed daily stand-up meetings when required.
• Reworked and enforced templates for datamaps and specification documents.
• Mapped out a coursework submission process (AsIs) using Visio.

Sutton, United Kingdom

• Managed the target operating model (TOM) for an Oracle Cloud ERP implementation.
• Established viable BA function.
• Provided urgent Google Docs mentoring for process guide production.
• Worked closely with Oracle and Finance SMEs to write and validate process guides.
• Validated the implementation of finance eLearning course materials.
• Created TOM process maps (AsIs & ToBe) using Visio and Lucidchart.

Leek, Staffordshire

• Created 40 business process maps (AsIs) for an ERP upgrade (Movex to M3).
• Facilitated workshops with SMEs and key stakeholders.
• Created network and site layout diagrams using Visio.
• Mentored and trained IT support teams.
• Redeveloped SharePoint team site.
• Produced regular reporting to leadership.

Home And Paris

• Designed and developed Webhelp online help for 8 digital dental radiography applications.
• Produced user guides and service support documents for the same suite of applications.
• Managed delivery of all output and ensured feedback was continually incorporated.
• Managed language localisation of all output – up to 33 languages.
• Worked with SMEs and developers to ensure documentation was updated in line with software developments.
• Worked with PMs and business stakeholders to ensure regulatory compliance across all jurisdictions.

Roche, Cornwall, UK

• Supported an ITIL initiative by creating a comprehensive suite of business process maps.
• Established IT business SLAs by applying advanced Visio diagram skills on process maps.
• Worked with SMEs and key stakeholders to devise accurate SLA parameters.
• Produced detailed network diagrams in Visio.
• Wrote a comprehensive IT User Handbook (ITIL requirement).
• Worked on a bespoke project tracking system using advanced Visio diagram skills.

Plymouth, Royaume-Uni

• Acted as project manager on a complex, multivendor website development for a Government client.
• Maintained regular stakeholder engagement for validation, feedback and signoff.
• Provided regular project reporting to key stakeholders.
• Managed updates and processing of a large requirements document.
• Travelled regularly to London to maintain client relations.
• Worked closely with a digital PM to develop internal project management procedures.

Home, London And Amsterdam

• Designed a manual (paper-based) KYC analysis process to support regulatory compliance.
• Provided training and procedures documentation to the KYC team.
• Managed regular requirements workshops with senior compliance stakeholders.
• Acted as BA to develop an automated system from the initial manual process.
• Travelled regularly to Amsterdam and worked remotely to achieve successful outcomes.

London, Royaume-Uni

• Worked closely with developers to create comprehensive online help for a financial sales application.
• Worked with key stakeholders and SMEs to identify and resolve project issues.
• Project managed the localization of software and online help into 4 European languages.
• Provided mentoring and coaching to other authors in the use of CMS (TeamSite).
• Worked closely with Test Manager to write test scenarios for various software systems.

London, Royaume-Uni

• Managed rebranding of Global Bank Architecture (GBA) team's intranet.
• Provided training to bank staff on use of Dreamweaver and Dynabase.
• Designed MS Word and Powerpoint templates to support consistent documentation standards.
• Developed internal web publishing standards.
• Worked closely with system architects to provide web authoring analysis for the Bank’s IT strategy.

London, Royaume-Uni

• Produced management reports and user documentation for the bank's Information Services Delivery group.
• Produced a Visual Basic API guide for the bank's development team.
• Produced user documentation and online help for front office market data applications.
• Developed an intranet based EMU information service.

Région De Grenoble, France

• Developed a modular online documentation system for the Telecoms Frameworks Unit (TFU).
• Created an intranet site to raise TFU’s profile within HP.
• Created an online portal for customer support groups to download software and documentation deliverables.
• Provided usability input to Java application development.

London, Royaume-Uni

• Provided urgent business process re-engineering analysis to NatWest on a SAP R/3 implementation.
• Ran workshops to gather information from bank staff on existing procedures.
• Provided training sessions on how existing procedures would be implemented under the new system.
• Produced process flow diagrams and support documentation for business stake-holders and support teams.

London, Royaume-Uni

• Developed web pages for several departments throughout the company.
• Became involved in designing the bank's European intranet.
• Provided training, documentation and ongoing support to new web authors.
• Documented internal systems and procedures for the PC Support and network operations teams.

London, Royaume-Uni

• Promoted twice and eventually became team leader with 2 senior authors reporting to me.
• Designed and produced paper user guides and online help for a fund management decision support software application.
• Successfully championed the adoption of online documentation.
• Wrote paper user guides for a substantial mainframe investment accounting application.
• Managed staff objectives and appraisals.
• Recruited and trained new authors.

Woking, Surrey

• Worked with all aspects of IT Support, including installing hardware, writing documentation and managing software version control.
• Created a position for myself as full-time technical administrator.
• Provided customer and internal support for financial data services.
• Managed a futures & options information system.
• Produced a monthly client newsletter.