Andy Fournier Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Established Slim Chickens Brand in Colorado and Utah. Built and Managed a Team of over 400. Created 100% of all Operational Systems for the Franchise and implemented all processes for Day to Day Operations and New Restaurant Openings. Led Business to average $4.1 million across all 5 units.• Managed flagship location to profitability in 4 months despite global pandemic.• Operated all locations to top 5 worldwide for average weekly sales• Achieved top 5 (#4) for overall Operations Performance Index for Flagship Location• Led Franchise to win 2020 competition for Incremental Sales Growth

Denver, Colorado, United States

Demonstrated leadership skills by inspiring each restaurant General Manager to recruit appropriate restaurant staff members and lead in-store management teams with goal-setting, communication, and accountability. Drove restaurant profitability by coaching on labor, gross profit, and sales/traffic growth strategies and creating action plans based on in-restaurant observations.• Created Labor Management system and training for all 15 owned locations that allowed every location to achieve its labor target for 14 consecutive months• Leveraged empowerment of managers to upgrade quality of 3 General Managers and established a bench of assistant and shift managers for the entire company (Filled all open spots +2)• Led the Franchise to top 20% of all Franchisee for Operations Performance Index by building system for Speed of Service Goals, Overall Satisfaction Contests, and Training Plans.

Miami/Fort Lauderdale Area

Responsible for the execution of training strategies, training plans, and training processes for all corporate owned locations. Conducted daily field visits to assess the quality of training, validate the knowledge and abilities of the trainees, implement training processes, and train on restaurant procedures.

Miami/Fort Lauderdale Area

Directly operated 10 Corporate owned locations by inspiring each Restaurant General Manager to hire the right team to fully staff their restaurant, lead their management teams with goal setting, communication, and accountability, and to drive restaurant profitably by coaching on labor, gross profit, and sales/traffic growth strategies.

Miami/Fort Lauderdale Area

Responsible for leading system-wide change initiatives for the day to day routines for the Corporate Field Team of over 75 employees across North America to execute. Collaborate with the marketing department to improve operations and create presentations for the Field Team to present to their Franchisees and Restaurants. Managed key vendor relationships that provides reporting for Speed of Service and Guest Satisfaction. Provided regular performance updates to each division to show their progress and report National Performance to Executive Leadership.

Corpus Christi, Texas Area

Counseled all levels of Management (Franchisees to Restaurant Managers) in South Texas for over 75 locations on New Product Launches, Restaurant Training, and Speed of Service and Guest Satisfaction Strategies. Conduct business performance reviews with Franchisees in order to identify areas of opportunity in the restaurant and use problem- solving methodologies and business judgment to develop strategies to improve the franchisee’s business and solve problems. Responsible for ensuring that franchisees operate within corporate standards and policies.

Corpus Christi, Texas Area

Conducted audits in over 30 Franchise Operated Restaurants in Corpus Christi and San Antonio, TX to measure the operational excellence level of each location. Coached each restaurant on the quarterly initiative to drive sales and profitability across the entire region.

Worked as a Team to provide fast and friendly service, hot and fresh food, and create a clean and safe environment for every Guest.

Fulfilled first level training in the service department, providing outstanding customer service on over 500 service calls. Completed and presented project for underwriting and claims departments that found discrepancies between the Buffalo Region and the company frontrunner and recommended changes to reduce incoming calls and improve department profitability.