Andy Gerdis Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Lead and manage client journey starting with onboarding, ensuring clients adopt, leverage, and realize value from industry leading SaaS platform.
• Establish strategic relationships with clients, developing a deep understanding of their business and organization to manage ROI, health, and risk.
• Collaborate closely with internal teams to share best practices, improve capabilities, and identify new business needs.
• Drive retention and growth by understanding clients’ desired outcomes, creating executive connections, defining Market Logic’s impact, and helping them successfully use the software.
• Portfolio of clients including various verticals: FMCG, Pharmaceutical, Financial, and others.Key Achievements:
• Directly accountable for over $2.2 mm of existing, new business, and upsell opportunities annually.

• Manager for 5 Account Managers responsible for managing day-to-day account operations and client partnerships.
• Developed and owned key relationships for Oracle Marketing Cloud driving $5mm in SaaS marketing platform subscriptions and managed services for enterprise and Fortune 500 clients.
• Partnered with Sales, Product, and Implementation teams to deliver client-focused outcomes based on critical technical, organizational, and customer requirements.
• Prepared and educated clients on new features and releases of the SaaS marketing platform.Key Achievements:
• Key role serving as the “voice of the client” to various internal teams, including: Managed Services, Product and Technology Leadership, and Development Teams.
• Presented to small and large client stakeholder groups (Executive to user level) on latest SaaS / cloud-based technology, resulting in increased adoption and value from the platform.

• Established and maintained relationships with clients fulfilling the role as the single point of contact for Oracle Marketing Cloud’s SaaS marketing platform.
• Provided Project Management for complex, multi-channel, automated, and orchestrated marketing programs incorporating email, display, SMS, and push notification technologies.
• As the Subject Matter Expert, provided cross-channel recommendations based on an understanding of the client’s business needs and objectives.
• First point of escalation for enterprise clients including outages, risk mitigation, and de-escalationKey Achievements:
• Served as subject matter expert for Responsys Interact, Oracle Marketing Cloud’s client facing marketing platform.
• Led strong account relationships, including: Allstate, United Airlines, DSW, US Cellular, plus many more.

• Established and maintained relationships with clients fulfilling the role as the single point of contact for Responsys Interact, a SaaS marketing platform.
• Provided Project Management for complex, multi-channel, automated, and orchestrated marketing programs incorporating email, display, SMS, and push notification technologies.
• As the Subject Matter Expert, provided cross-channel recommendations based on an understanding of the client’s business needs and objectives.
• First point of escalation for enterprise clients including outages, risk mitigation, and de-escalationKey Achievements:
• Served as subject matter expert for Responsys Interact, the Responsys client facing marketing platform.
• Led strong account relationships, including: Allstate, United Airlines, DSW, US Cellular, plus many more.

• Delivered value to clients through day-to-day consultative support excellence, while driving strategic initiatives.
• Developed detailed impact assessments and resolution recommendations for errors and issues.
• Created business specs for product and process improvements.

• Managed, directed, and executed complex digital marketing programs and campaigns for several Fortune 500 companies.
• Created new employee onboarding training program. Utilized the program to train and mentor new campaign managers.
• Prepared program and project results reports and presented them to clients.