• Lead and manage client journey starting with onboarding, ensuring clients adopt, leverage, and realize value from industry leading SaaS platform.• Establish strategic relationships with clients, developing a deep understanding of their business and organization to manage ROI, health, and risk.• Collaborate closely with internal teams to share best practices, improve capabilities, and identify new business needs.• Drive retention and growth by understanding clients’ desired outcomes, creating executive connections, defining Market Logic’s impact, and helping them successfully use the software.• Portfolio of clients including various verticals: FMCG, Pharmaceutical, Financial, and others.Key Achievements:• Directly accountable for over $2.2 mm of existing, new business, and upsell opportunities annually.• Winning contract and renewal negotiation techniques with zero client losses.• Lead client escalations with a “win / win” outcome mentality.

• Manager for 5 Account Managers responsible for managing day-to-day account operations and client partnerships.• Developed and owned key relationships for Oracle Marketing Cloud driving $5mm in SaaS marketing platform subscriptions and managed services for enterprise and Fortune 500 clients.• Partnered with Sales, Product, and Implementation teams to deliver client-focused outcomes based on critical technical, organizational, and customer requirements.• Prepared and educated clients on new features and releases of the SaaS marketing platform.Key Achievements:• Key role serving as the “voice of the client” to various internal teams, including: Managed Services, Product and Technology Leadership, and Development Teams.• Presented to small and large client stakeholder groups (Executive to user level) on latest SaaS / cloud-based technology, resulting in increased adoption and value from the platform.• Reviewed and presented client success metrics during QBRs, leading into consultation strategy and execution, and upsell opportunities.

• Established and maintained relationships with clients fulfilling the role as the single point of contact for Oracle Marketing Cloud’s SaaS marketing platform.• Provided Project Management for complex, multi-channel, automated, and orchestrated marketing programs incorporating email, display, SMS, and push notification technologies.• As the Subject Matter Expert, provided cross-channel recommendations based on an understanding of the client’s business needs and objectives.• First point of escalation for enterprise clients including outages, risk mitigation, and de-escalationKey Achievements:• Served as subject matter expert for Responsys Interact, Oracle Marketing Cloud’s client facing marketing platform.• Led strong account relationships, including: Allstate, United Airlines, DSW, US Cellular, plus many more.• Performed as the ‘’voice of the client’’ internally to Account Management leadership, and the Managed Services and Development teams.

• Established and maintained relationships with clients fulfilling the role as the single point of contact for Responsys Interact, a SaaS marketing platform.• Provided Project Management for complex, multi-channel, automated, and orchestrated marketing programs incorporating email, display, SMS, and push notification technologies.• As the Subject Matter Expert, provided cross-channel recommendations based on an understanding of the client’s business needs and objectives.• First point of escalation for enterprise clients including outages, risk mitigation, and de-escalationKey Achievements:• Served as subject matter expert for Responsys Interact, the Responsys client facing marketing platform.• Led strong account relationships, including: Allstate, United Airlines, DSW, US Cellular, plus many more.• Performed as the ‘’voice of the client’’ internally to Account Management leadership, and the Managed Services and Development teams.

• Delivered value to clients through day-to-day consultative support excellence, while driving strategic initiatives. • Developed detailed impact assessments and resolution recommendations for errors and issues. • Created business specs for product and process improvements.

• Managed, directed, and executed complex digital marketing programs and campaigns for several Fortune 500 companies.• Created new employee onboarding training program. Utilized the program to train and mentor new campaign managers.• Prepared program and project results reports and presented them to clients.