I led critical large-scale network and infrastructure projects, including a major environment refresh. I provided technical training to technicians to improve diagnostic efficiency and reduce errors. Additionally, I managed hardware and software procurement, ensuring adherence to project requirements and budget. I was awarded the "One Microsoft Coin Award" for cross-functional collaboration on complex initiatives.

I oversaw and managed the entire Technology and Facilities department ensuring that the company’s technology systems are reliable, up-to-date, and meet the needs of the company.I provided technical direction on business decisions and the execution of specific projects and manage all IT environments and customer service with support to Marketing. This ranges from AWS/GCP along with an on-premise VMware environment.Accountable for securing both the cloud and on-premise environments. I have also deployed a customer support ticketing system with over 1000+ tickets per month being logged. Was also able to implement a disaster recovery plan for both on-premise and cloud solutions and developed incident reports and processes to protect the multiple environments. I also directed a remote team of software developers on various projects and utilized tools like Jira and Asana for the implementation of new projects.Key AccomplishmentsProject lead of the remote teams that rebuilt the registration system with full metrics for all sports and coaching types.Managed the remote team and rebuilt the video distribution system which delivered content to our 69,000 members.Utilized Asana for all tenant and facility-related projects with which boosted efficiency by 90%.Lead the HVAC Automation Project for a new building control system.

As the Director of Information Technology, I was responsible for directing and controlling the development, implementation, and maintenance of the college’s information technology strategy and systems.I developed and oversaw the college-wide technology policies, procedures, and services. I was a very hands-on manager and was able to develop and lead numerous strategic and operational initiatives. Managed a team of six members to support all aspects of IT operations for over 3,000 users. With my guidance, the team was able to troubleshoot technical problems and provide technical solutions promptly to reduce ticket times by 50%.I maintained accurate database systems and up-to-date network accounts and programs for relevant department needs. I also analyzed and corrected performance issues and limitations to increase usability and achieve end goals and developed both policies and processes and trained staff on compliancy checks for PCI, HIPPA, and SOC.