Andy Grieve Email & Phone Number

London, GB

• Reporting into CEO Retail this role built a new function leading capabilities across strategy, product, data science and marketing across the retail bank with a focus on the automotive and insurance sectors.Key.
• Defined and executed the business strategy that resulted in the retention of key accounts (20% of portfolio at risk), improving gross margin by 1.5% and reducing cost income ratio by 13%. Aggregation of activities.
• Activities included bringing new AI and Data Visualisation tools to market, digitising elements of the customer journey, deploying new CRM and Marketing capabilities and a number of cost reduction activities.
• Led the Consumer Duty programme for product, pricing and consumer understanding.
• Led product due diligence and the value creation plan for the acquisition of Bluestone Motor Finance in Republic of Ireland

London, GB

• Dual reporting into CEO Motor Finance and Bank CIO leading the technology function of c100 colleagues and delivering the Motor Finance transformation programme.Key achievements:
• Delivery of the Motor Finance transformation programme that grew annual volumes by 56%, grew loan book by 35% and grew underlying profitability of the business.
• Metrics improvements in customer net ease (+81), Dealer NPS (+70) and employee engagement (+91%).
• Activities included a digital and data transformation to pivot proposition from being dealer centric to consumer centric, new underwriting platform to improve auto decisioning and risk determination, new CRM and.

Costa Mesa, CA, US

• Reporting into Chief Executive Officer EMEA leading the functions of technology, professional services, operational risk and business transformation. Leadership of a team of c650 colleagues.Key achievements:
• Defined and executed on a strategy to transform customer delivery and experience resulting in customer value being realised in 3 months as opposed 12 months, NPS improving from 9 to 24 and client renewal rate.
• Brought an open banking affordability proposition utilising AI and machine learning to market across the region
• Led of the EMEA cybersecurity programme which improved the BitSight security rating from 540 to 780.
• Led product and technology due diligence and integration for the acquisition of Compuscan in South Africa.

Costa Mesa, CA, US

• Dual reporting into Senior Vice President Global Platforms and EMEA Managing Director of Operations. This role entailed the leadership of a team of c150 colleagues supporting $100m revenues in the countries of Norway.
• Defined and executed a transformational ‘Bureau Modernisation’ strategy to modernise and consolidate the disparate EMEA bureau technologies onto a common platform yielding $10m annualised profit improvements.
• Activities included leadership of the $26m transformation programme, developing a modern bureau platform with service-oriented architecture, client migrations, product rationalisation, deployment of robotics and the.
• Led the GDPR programme across EMEA to achieve compliance.

Costa Mesa, CA, US

• Dual reporting into Vice President UK&I Technology & Managing Director of UK&I Consumer Information. Leadership of a team of c150 colleagues across UK&I and India supporting revenues of £200m.Key achievements:
• Led an organisational redesign that yielded £2m annual savings.
• Reduced client delivery times by 25%.
• Led the product and technology due diligence and integration for the acquisition of HD Decisions into Experian.
• Delivered the Rental Exchange development which provides credit profile data for millions of previouslyunreported consumers.

Costa Mesa, CA, US

• Leadership of a team of c110 colleagues across UK&I and India performing activities across client delivery, application support and customer operations.Key achievements:
• Grew incomes through delivery of £5m Tesco Bank programme.
• Secured a five-year deal worth £1M per year via the leadership of the Motor Insurers Bureau RFP.
• Improved employee engagement scores from 35 to 74.
• Improved service SLA performance from 70% to 90% and improved client NPS by 32%.
• Led technical due diligence and integration for the acquisition of RiskDisk into Experian.

Costa Mesa, CA, US

Led the Dedicated Teams group for Experian’s strategic clients supporting £10m of income.

Costa Mesa, CA, US

Owned a £1m relationship with RBS supporting a suite of credit risk solutions.

Reporting into Managing Director, this role entailed the management of the IT department of 20 staff and leading change across the organisation. Led development initiatives that built back office systems to support the companies’ inorganic and organic growth strategy.

Derby, Derbyshire, GB

A Government backed scheme was established to ensure knowledge sharing was occurring between academic institutions and Small/Medium Enterprises. The University of Derby backed this scheme and sponsored a two year assignment in partnership with Trans Oceanic.Dual reporting into Professor of Management Studies and Managing Director Trans Oceanic. Delivered.

Bsc, Digital Business And E-Commerce

A-Levels