Helping customers build analytic solutions.

Successfully led the worldwide Professional Services group, overseeing teams in North America, Europe, and India.Developed staffing model to meet sales forecast and hired 14 members in 12 months.Positioned the value of implementation services and training to customers resulting in expanded bookings.Optimized custom Statements of Work generation process that reduced turnaround time by 90%.Implemented process improvements and project templates, reducing customer time-to-value by 60%.Regularly managed portfolio of 50 concurrent customer projects being delivered worldwide.Standardized practice collateral ensuring consistent delivery across regions, consultants, and partners.Created a delivery partner education program to onboard new partners and track delivery progress.

Regional Professional Services manager for United States West and Central regions.Created custom Statements of Work for each customer based on standardized services and estimates.Collaborated with Sales teams to position appropriate services based on customer needs and capabilities.Managed team delivering sold service engagement post-sale.

Developed Professional Services offerings and implementation plans for data platform.Presented value of SaaS platform and associated Professional Services to customers.Coordinated with technology partners on integration methods and best practices.Onboarded customer data into the SaaS cloud data platform on Amazon Web Services (AWS).

Collaborated with sales teams to optimize service positioning for current customers and prospects.Created Statements of Work and managed delivery of consulting projects for customers.Defined new service offerings based on customer-driven insights.Met and exceeded high levels of customer satisfaction and managed customer escalations to resolution.Collaborated with Product Management and Engineering to deliver customer value-based features.Established performance goals for staff and conducted quarterly performance reviews.Grew the size of the North American Professional Services team by 500% from 2011 to 2017.Created product best practices and practice collateral based on implementation practices from the field.Delivered technical solution presentations for all 3 annual PentahoWorld events.Received the CEO Excellence Award for leading the Professional Services North America team in 2012.

Led the sales and delivery of Business Intelligence services across multiple industries and technologies.Led the company in bookings of services for consultants from 2009 - 2011.Managed multiple partner relationships including Pentaho and Embarcadero.Built the Pentaho consulting practice from scratch in 2007 and received the "Partner of the Year" award in 2011.Leader of practice efforts to deploy Pentaho solutions in cloud configuration with Managed Services.Delivered analytic architectures using Pentaho, Informatica, Microsoft, Business Objects, and Cognos.Developed practice collateral containing standard BI deliverables, techniques, and architectures.

Managed Business Intelligence projects through full system life cycle delivery.Designed and delivered Data Warehousing solutions combining relational and dimensional models.Designed data storage using Oracle, Microsoft and MySQL database management systems. Created logical and physical data models and established cross-client modeling practices.Delivered analytic architectures using Pentaho, Informatica, Microsoft, Business Objects and Cognos.Trained more than 100 people on data modeling tools and techniques.Leveraged expert level SQL knowledge and regularly worked with other staff to improve their technique. Frequently conducted quality assurance reviews of other projects in Business Intelligence practice.

Implemented PeopleSoft Human Resources on multiple client projects.Managed large, geographically distributed teams composed of client, contract, and consulting staff.Created project schedules and directed activities of conversion, interface, and reporting teams.Designed and built reports using Brio/SQR, Crystal Reports, and SQL with Oracle RDBMS.Created innovative design process and techniques that reduced program construction hours by 80%.Authored and delivered more than 40 performance evaluations.

Created object-oriented software using Delphi and Paradox for Windows.Responsible for functional analysis, user interface design, program construction, and system testing.