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I love to lead a team that is empowered to solve a customer’s problem and celebrating the success of having a customer for life. I create a motivated team that wants to satisfy every customer's needs and achieve the goals that are set for them. As you will note, my tenure in management exhibits continuous advancement in revenue generation, improved operating efficiency internally, managing and coaching employees to perform at peak productivity levels, and exceptional customer care.If you are seeking a manager who stays abreast of his field, who understands the importance of the customer experience, who earns 100% staff support, who understands what it takes to keep customers happy, and who is as career-committed as it takes to achieve total success, then please consider what I have to offer.
Unique Management Services
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Director Of Customer ServiceUnique Management Services Feb 2004 - Present-Manage customer satisfaction for over 1800 clients in the US, Canada, United Kingdom, and Australia-Responsible for developing, implementing, and maintaining customer service systems that promote UMS’ business goals through excellence in service-Achieved customer satisfaction rating of 95.3%-Enlisted internal staff, including marketing, operations, and technical services to develop new communication tools for library customers saving the company $75K annually-Customer retention of 96.2%.
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District ManagerTrans World Entertainment Sep 2001 - Feb 2005-Responsible for operational development and execution of 14 stores in two states.-Managed day-to-day operations to achieve 34M in revenue.-Met goals ahead of schedule and assisted in the strategic direction of product and business development.
Andy Harp Skills
Andy Harp Education Details
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Brigham Young University - IdahoManagement And Operations -
Usaf Air UniversityFire Science
Frequently Asked Questions about Andy Harp
What company does Andy Harp work for?
Andy Harp works for Unique Management Services
What is Andy Harp's role at the current company?
Andy Harp's current role is Director of Customer Service at Unique Management Services.
What is Andy Harp's email address?
Andy Harp's email address is ha****@****ail.com
What is Andy Harp's direct phone number?
Andy Harp's direct phone number is +181228*****
What schools did Andy Harp attend?
Andy Harp attended Brigham Young University - Idaho, Usaf Air University.
What are some of Andy Harp's interests?
Andy Harp has interest in Family, Work, Football, Golf And Gaming, Computers, Basketball, Mountain Bike Riding.
What skills is Andy Harp known for?
Andy Harp has skills like Customer Service, Coaching, Management, Team Building, Customer Satisfaction, Customer Experience, Customer Retention, Retail, Process Improvement, Account Management, Training, Sales.
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