Director Of Customer Service
Current-Manage customer satisfaction for over 1800 clients in the US, Canada, United Kingdom, and Australia-Responsible for developing, implementing, and maintaining customer service systems that promote UMS’ business goals through excellence in service-Achieved customer satisfaction rating of 95.3%-Enlisted internal staff, including marketing, operations, and technical services to develop new communication tools for library customers saving the company $75K annually-Customer retention of 96.2%.