Andy Hawes Email & Phone Number

Wiser IT is an SEO company specialising in search engine optimisation (SEO) and paid online advertising (PPC) services for clients with local, national or international websites wishing to expand their reach online, track conversions, win more customers and increase sales.Consultancy Services offered include:• Technical Setup and Website Reviews• Search Engine Optimisation (SEO)• Data-Driven Analysis and Conversion Tracking• Google and Bing Pay Per Click (PPC) Advertising• LinkedIn Targeted Corporate Advertising• Advice, Guidance and Training of Internal TeamsI am focused on helping companies achieve their digital goals online, working alongside the internal teams, using Agile methods to assess the digital strategy, and working hands-on to bring the company goals to fruition. ----Previously I consulted as a Project Manager and Business Analyst in charge of special projects at Hofmann Megaplan (UK) in Northamptonshire:http://www.hofmann-megaplan.co.uk/This role quickly expanded into Head of IT / CIO and Head of Digital Marketing as I was involved in all areas of the business, from premises acquisition and project management of the HQ build, IT Project Management and Business Analysis, infrastructure and process streamlining, website SEO and PPC, as well as recruitment, and managing innovation throughout both the office and engineering functions.Before this, I had set up and managed more than 100 websites and cloud-based solutions for both local and national customers, having extensive experience in software development as well as working on websites built using different technologies including Content Management Systems (CMS) such as WordPress, Joomla, and bespoke built eCommerce platforms with both online and offline sales such as:https://www.tyrebaydirect.com/https://www.tooltruck-uk.com/

Desborough, Northamptonshire, Gb

Wacoal is a designer and manufacturer of high-quality, fashion-conscious lingerie and swimwear stocked in over 5000 stores globally. Here I worked on several priority in-flight projects:• SAP Commerce web migration from on-premise a cloud CCv2 hosting environment• Legacy ERP related projects including European warehouse integration• Tech-led in-store innovation with integration into both new and old IT systemsLiaising between Waterfall internal processes and Agile/Scrum remote outsourced development teams, regular communication was key to progress and success and hence I made extensive use of shared online collaboration tools Teams, Smartsheets, Miro, and Jira across the teams, as well as daily standups to keep progress rapid and on track.

Due to the acquisition of Hofmann Megaplan (UK) Ltd by ISN (Integrated Supply Network) of Lakeland, Florida, my consultancy role moved from Hofmann Megaplan (UK) to a position with ISN Europe Ltd with a goal to grow the business both organically and through the acquisition of businesses that fit the profile and growth potential of those already in the group.ISN is North America’s largest independent tools and garage equipment supplier, run by people with a passion for the business they are in, and a customer-service ethic that mirrors that of Hofmann Megaplan (UK).In this role, I was responsible for the overall IT strategy and vision for the future of the companies within the ISN Europe group as the company continued to grow from a £3m turnover to £30m per annumI was involved in all areas of the business where these involve IT or technology including streamlining business processes, introducing, upgrading or replacing technology as necessary to the future-proof operation of the organisation as well as heading up the digital marketing team, website development and SEO, Google Adwords (PPC) and social media channels.Harnessing the data that each business collects to make informed decisions on both IT and marketing activities, from seeking opportunities to add new product lines and A/B testing website pages to using machine learning-driven re-marketing techniques.Through 2021 we integrated five individual garage equipment business units into one entity, which included the merging of all financial and IT data, as well as moving all individual company systems from local-based servers into a single integrated data centre, and all email to a single-tenant Office365 with zero outage to any of the business areas.As well as overseeing the project teams I often had hands-on involvement in software and hardware and digital marketing including PPC and SEO work I also dealt with external suppliers and agencies to scale the operation at pace.

Huntingdon, Cambridgeshire, Gb

Following an extended period working as an IT consultant with The UK's No1 Garage Equipment Provider Hofmann Megaplan UK Ltd, I became responsible for the overall IT strategy and vision for the future as the company continued to grow.I was involved in all areas of the business where these involve IT or technology including streamlining business processes, introducing, upgrading or replacing technology as necessary to the future-proof operation of the organisation, website development and SEO, Google Adwords (CPC) and digital marketing channels, as well as hands-on involvement in software and hardware development and deployment within the office environments, across the engineering functions of the business and in the field.Using a combination of Prince2 for larger-scale projects, Agile for smaller projects/sprints and Kanban boards in MS Planner for digital marketing and support tasks enabled a faster speed of delivery and great communication across the teams as well as enabled hybrid working very easily when this became necessary later on.I liaised with UK operations within the organisation as well as those Worldwide as Hofmann continued to open its doors wider to the international marketplace, which eventually led to the acquisition of Hofmann Megaplan by ISN, and the formation of ISN Europe Ltd.

Northampton, Gb

Responsible for the Project Management and Business Analysis of several IT initiatives:• Worked closely with business partners and project stakeholders throughout the project lifecycle to identify and manage issues and risks and ownership thereof• As part of the Project Leadership Team, I worked closely with Avon Business Leaders to fully understand their requirements before helping them articulate this during the negotiations with external resources - some of which were IT-based• Both led and worked on a variety of strategic customer-focused projects, including Website releases, IVR, email management, returns processing, and HR department outsourcing• Worked with IT resources both internally and externally to achieve financially and results-oriented goals• Evaluated and documented “as is” and “to be” gap analysis of business and IT process flows• Designed and presented multiple delivery solutions to senior management, and helped to make the right decisions based on effort, cost and time• Managed all phases of the project lifecycle, ensuring resources met agreed deliverables, working with Senior Management on key decisions, and maintaining the project plan• Liaised with off-shore Website developers and vendors to deliver core changes to Internet/IVR systems• Ensured system designs met the needs of end-users through customer workgroups, comprehensive quality monitoring, test plan production and user training• Mobilised communication with Global IT colleagues to ensure smooth and successful system implementation• Enabled guaranteed data transfer between legacy and ERP (Peoplesoft) systems

It

Prior to and during the migration of Hotpoint and Indesit, I worked with a small team of developers on key legacy and client/server systems:• Responsible for several projects to consolidate and fine-tune existing legacy processes• Migrated existing stand alone Database systems to shared Windows server environments• Played lead technical role in re-design and re-engineering the entire legacy backup and recovery process• Implemented and supported a call-centre based credit card payments system (Trintech)

Brookfield, Wisc., Us

Analysis, Design and maintenance of Credit Card processing software for this Financial Services company.

Paris, France, Fr

Team Leader for a number of Euro currency conversion projects for several of CGEY Clients including The Bank of Ireland and An Post, predominantly focused on Mainframe and Unix platforms.

Team Leader for CASE ITC Legacy system support group, and knowledge transfer from US team based in Wisconsin, USA.

London, Gb

Analysis and programming of Mainframe DL1 database to ERP (SAP) Migration

Brookfield, Wisc., Us

Analysis, Design and maintenance of Credit Card processing software for this Financial Services company.

Northampton, Gb

Software development for DL1 to Oracle Data Warehouse project

Santa Clara, California, Us

As part of an in-sourced EDS team, I was technical lead for Legacy system support, development and maintenance as well as streamlining batch scheduling for this Silicon Valley based company that offer storage systems, software and services.

Bristol, Gb

Analysis and development to interface a PC based IVR system to a Mainframe CICS system for this Retail company to allow phone based product enquiries by stores across the UK.

Us

Maintenance of mainframe based pension systems to align with State and Federal legislation changes.

Northampton, Gb

Design and development of several key initiatives, both in the UK and on location in Munich, Madrid, New York, Chicago and Paris

Analysis and Development of mainframe retail systems for this home and garden product retailer

Northampton, Gb

Development of key batch and screen based mainframe systems for the Avon UK market

Diploma, It / Computer Studies

Diploma, Computer Studies