Andrea Herrera

Andrea Herrera Email and Phone Number

Strategy Director | Chief of Staff @ Teleperformance
paris, île-de-france, france
Andrea Herrera's Location
Guadalajara, Jalisco, Mexico, Mexico
About Andrea Herrera

18+ years of professional experience, 10+ years of people management/team development. Background on Sales operations and strategic project management.8x Marathon runner, active in volunteering, always looking for a chance to give back!

Andrea Herrera's Current Company Details
Teleperformance

Teleperformance

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Strategy Director | Chief of Staff
paris, île-de-france, france
Employees:
99624
Andrea Herrera Work Experience Details
  • Teleperformance
    Strategy Director
    Teleperformance Sep 2023 - Present
    Guadalajara, Mexico Metropolitan Area
  • Teleperformance
    Cloud Campus Delivery Director
    Teleperformance Jan 2022 - Sep 2023
  • Teleperformance
    Cloud Campus Sr Manager
    Teleperformance Jan 2021 - Dec 2021
  • Ibm
    Global Sma Systems Channels Ibm Partner Ecosystem
    Ibm Jul 2019 - Jan 2021
    Guadalajara Y Alrededores, México
  • Ibm
    Na Si And Se Coe Manager
    Ibm Jul 2017 - Jul 2019
    Guadalajara Area, Mexico
  • Ibm
    Sma And Se Coe Manager
    Ibm Dec 2015 - Jul 2017
    Local manager for Sales Management Support assigned team.
  • Ibm
    Sales Management Advisor
    Ibm Oct 2014 - Dec 2015
    Business advisor supporting assigned sales team through insights and analytics.-Share analytical insights with sales team, utilizing standard reports.-Identify trends, gaps, pervasive issues to meet targets.
  • Teleperformance
    Operations Manager
    Teleperformance Jul 2011 - Oct 2014
    -Responsible for the management and leadership of assigned unit.-Maintain and lead the overall execution of operational and client objectives. -Maintain communication at all levels of the operations department and support areas organizing and running staff meetings on a regular basis.-Manage, monitor and analyze daily metrics and data for documentation and reporting.-Develop solid tactic planning process – identify and prioritize business unit initiatives.-Assure department… Show more -Responsible for the management and leadership of assigned unit.-Maintain and lead the overall execution of operational and client objectives. -Maintain communication at all levels of the operations department and support areas organizing and running staff meetings on a regular basis.-Manage, monitor and analyze daily metrics and data for documentation and reporting.-Develop solid tactic planning process – identify and prioritize business unit initiatives.-Assure department follow standard operating procedures (SOPs) and ISMS Policies. Show less
  • Teleperformance
    Operations Supervisor
    Teleperformance Aug 2007 - Jul 2011
    -Manage assigned group of representatives towards reaching client and internal goals.-Coaching and development of assigned group through defined feedback process analyzing behaviors and root cause to drive performance.-Team schedules management.-Team retention.-Operations monitoring
  • Teleperformance
    Csr
    Teleperformance Nov 2006 - Aug 2007
    -Customer service for financial company.-Customer Retention.
  • Metlife
    Administrative Assistant
    Metlife Nov 2005 - Nov 2006
    -Data validation for life insurance application.-Creation of life insurance policies.-Direct service to sales team.-Sales reports and incetives tracker.

Andrea Herrera Skills

Team Leadership Customer Service Process Improvement Coaching Microsoft Office Customer Satisfaction Management Contact Centers Operations Management Team Building Team Management Root Cause Analysis Information Security Negotiation Customer Retention Time Management Customer Experience Outsourcing Business Process Improvement Business Process Training And Development Sales Process

Andrea Herrera Education Details

Frequently Asked Questions about Andrea Herrera

What company does Andrea Herrera work for?

Andrea Herrera works for Teleperformance

What is Andrea Herrera's role at the current company?

Andrea Herrera's current role is Strategy Director | Chief of Staff.

What schools did Andrea Herrera attend?

Andrea Herrera attended Universidad De Especialidades, A.c., Universidad De Especialidades, A.c..

What are some of Andrea Herrera's interests?

Andrea Herrera has interest in Social Services, Children, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Animal Welfare.

What skills is Andrea Herrera known for?

Andrea Herrera has skills like Team Leadership, Customer Service, Process Improvement, Coaching, Microsoft Office, Customer Satisfaction, Management, Contact Centers, Operations Management, Team Building, Team Management, Root Cause Analysis.

Who are Andrea Herrera's colleagues?

Andrea Herrera's colleagues are Maen Machlah, Ashish Sharma, Cierra Richards, Khushi Sonwane, Crystal Haden, Muaaz Shamsi, Sana Jafri.

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