Andrea Herrera Email and Phone Number
18+ years of professional experience, 10+ years of people management/team development. Background on Sales operations and strategic project management.8x Marathon runner, active in volunteering, always looking for a chance to give back!
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 99624
-
Strategy DirectorTeleperformance Sep 2023 - PresentGuadalajara, Mexico Metropolitan Area -
Cloud Campus Delivery DirectorTeleperformance Jan 2022 - Sep 2023 -
Cloud Campus Sr ManagerTeleperformance Jan 2021 - Dec 2021 -
Global Sma Systems Channels Ibm Partner EcosystemIbm Jul 2019 - Jan 2021Guadalajara Y Alrededores, México -
Na Si And Se Coe ManagerIbm Jul 2017 - Jul 2019Guadalajara Area, Mexico -
Sma And Se Coe ManagerIbm Dec 2015 - Jul 2017Local manager for Sales Management Support assigned team. -
Sales Management AdvisorIbm Oct 2014 - Dec 2015Business advisor supporting assigned sales team through insights and analytics.-Share analytical insights with sales team, utilizing standard reports.-Identify trends, gaps, pervasive issues to meet targets. -
Operations ManagerTeleperformance Jul 2011 - Oct 2014-Responsible for the management and leadership of assigned unit.-Maintain and lead the overall execution of operational and client objectives. -Maintain communication at all levels of the operations department and support areas organizing and running staff meetings on a regular basis.-Manage, monitor and analyze daily metrics and data for documentation and reporting.-Develop solid tactic planning process – identify and prioritize business unit initiatives.-Assure department… Show more -Responsible for the management and leadership of assigned unit.-Maintain and lead the overall execution of operational and client objectives. -Maintain communication at all levels of the operations department and support areas organizing and running staff meetings on a regular basis.-Manage, monitor and analyze daily metrics and data for documentation and reporting.-Develop solid tactic planning process – identify and prioritize business unit initiatives.-Assure department follow standard operating procedures (SOPs) and ISMS Policies. Show less -
Operations SupervisorTeleperformance Aug 2007 - Jul 2011-Manage assigned group of representatives towards reaching client and internal goals.-Coaching and development of assigned group through defined feedback process analyzing behaviors and root cause to drive performance.-Team schedules management.-Team retention.-Operations monitoring -
CsrTeleperformance Nov 2006 - Aug 2007-Customer service for financial company.-Customer Retention. -
Administrative AssistantMetlife Nov 2005 - Nov 2006-Data validation for life insurance application.-Creation of life insurance policies.-Direct service to sales team.-Sales reports and incetives tracker.
Andrea Herrera Skills
Andrea Herrera Education Details
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Marketing -
Marketing
Frequently Asked Questions about Andrea Herrera
What company does Andrea Herrera work for?
Andrea Herrera works for Teleperformance
What is Andrea Herrera's role at the current company?
Andrea Herrera's current role is Strategy Director | Chief of Staff.
What schools did Andrea Herrera attend?
Andrea Herrera attended Universidad De Especialidades, A.c., Universidad De Especialidades, A.c..
What are some of Andrea Herrera's interests?
Andrea Herrera has interest in Social Services, Children, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Animal Welfare.
What skills is Andrea Herrera known for?
Andrea Herrera has skills like Team Leadership, Customer Service, Process Improvement, Coaching, Microsoft Office, Customer Satisfaction, Management, Contact Centers, Operations Management, Team Building, Team Management, Root Cause Analysis.
Who are Andrea Herrera's colleagues?
Andrea Herrera's colleagues are Maen Machlah, Ashish Sharma, Cierra Richards, Khushi Sonwane, Crystal Haden, Muaaz Shamsi, Sana Jafri.
Not the Andrea Herrera you were looking for?
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Andrea Flores Herrera
Talent Acquisition Lead At Innovamat | Startup | People | Hr | Edtech | MathMexico City, Mexico -
Andrea Herrera
Mexico -
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Andrea Herrera
Tepotzotlán, Mex
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