• Defined strategic infrastructure roadmap, including cloud migration, decommissioning of legacy servers and services in the data center, upgrading aging network equipment boosting capacity, stability, and security.• Consolidated multiple disparate phone systems to a single unified communications platform solving multiple business problems, reducing costs, improving services to employees, customers, and managers• Analyzed cloud and cell phone spend, removing unused services, and right-sizing rates and product needs by role, reduced costs by $250k/year• Implemented end-user cyber security training, including monthly phish test training to increase security at the “human firewall” and reducing a major attack vector• Additional major security enhancements include next-generation endpoint EDR and MDR solutions, multi-factor authentication (MFA), and segmenting network architecture• Delivered tools to better manage communications between customers and service agents, as well as internal customers and support staff resulting in faster response times, reducing duplication of work, reducing email noise filtering, reducing team stress, and reducing lost requests• Implemented an internal social media platform, connecting different teams from different and remote locations to strengthen relationships between employees, boosting company culture and morale• Oversaw the expansion (doubling) of physical locations, planning and managing the execution of all IT infrastructure needs including Internet lines, networking equipment, wireless access point location analysis, workstation setups, audio-visual needs, peripheral equipment, etc. Sites included showrooms, warehouses, and corporate offices• Lead and mentored help desk team to provide white glove support to internal customers• Developed and reviewed IT policies and procedures

• Direct IT department by partnering with LOB management teams, analyzing business needs, defining the vision for IT solutions, and charting the path and setting priorities to achieve desired results which enabled the company to scale 10x in headcount in 10 years and streamline processes to proactively build technology solutions resulting in increased efficiency• Analyzed business workflows for process improvement opportunities through implementing technology tools. Reduced scalability bottlenecks of administrative time for managers and staff, assisting the company to continue to grow revenue 20-30% yearly• Manage relationship with out-sourced software team, managing software development project for a custom field management system to manage order request, scheduling of field resources, collecting data from the field for billing and payroll needs, resulting in reduced administrative work, decreased time to invoice accurately and reduced DSO. Managing the project included close coordination with multiple departments and the executive team.• Facilitated acquisition merger by integrating the IT infrastructure for both entities.• Lead digital transformation efforts to enhance company-wide adoption and effective use of personal productivity technology tools enabling the ability to work with their team from anywhere• Partnered with the Director of Finance, analyzed and defined limitations in existing ERP software by working with various departments to understand business needs, evaluated potential solutions, created cross-department vetting team, and managed the implementation and training for the new ERP• Collaborate with finance team to create and analyze annual IT budget, helping achieve company EBITDA goals through fiscally wise IT investments• Mentor and train IT department staff to deliver technical expertise for the company, taking care of employees so they can take care of their customers

• Led the migration and user adoption of accounting platform and project management time tools software to a single cloud-based ERP• Designed, implemented, and managed all IT systems and architecture to enable employees to work and serve their customers from anywhere• Analyzed root cause of critical failures to implement solutions to prevent similar future outages• Spearheaded business cost analysis to prepare budget for company IT investments that value company• Negotiated vendor contracts and built relationships to expand company’s markets and capabilities • Developed and maintained IT policies and procedures including security and disaster recovery plans.• Migrated email from on-premises server to cloud services enabling scalable growth and reducing risk• Transferred phone system to company-wide PBX solution, connecting all offices on a unified phone system and reducing telecommunication costs, and increasing employee collaboration

• Managed team of 3 IT members who integrated document imaging software solutions with customer’s existing ERP software, providing our customers with instant access to proof of delivery documents, signed invoices, and reducing statement processing for 4 days to 4 hours.• Managed and implemented server upgrades, migrations, and data conversions for customers giving them current, stable, and best functioning tools• Analyzed, designed, installed, configured, and managed server and desktop hardware, operating systems, third-party software applications, disaster recovery methods, and networks for clients• Designed and wrote custom programs for clients such as a mobile application to collect proof of delivery signatures, system to collect, index and archive court report notes.