Andy Hopla Email and Phone Number
St Albans, GB
Andy Hopla's Location
St Albans, England, United Kingdom, United Kingdom
About Andy Hopla
A well-versed digital professional with a wide array of experience covering digital service delivery, programme and project management, contract management, digital transformation and web development. I currently manage the digital service delivery for 4,000 users across 20 sites within a large mental health provider in London. I am responsible for the delivery of, service desk, telephony, infrastructure all managed within an ITIL framework with a focus on continual service improvement. These services are managed by internal teams and through a third party managed service provider. I have led several high value projects across primary care with a focus on governance, delivery, and cost control. Applying standard methodologies to a diverse collection of stakeholders/customers in large geographical area containing 1.9m patients. I have acted as the voice of the customer whilst engaging with primary care leads, both clinical and non-clinical whilst fostering good working relationships with Primary Care Networks, GP Federations, and practices. This involved, extensive stakeholder management, at all levels, with an aim of delivering the programme objectives whilst dealing with competing opinions and views. Furthermore, I have been involved with the national funded £4.5M Digital First programme in London assisting with greater usage and adoption of digital tools, and led the promotion of the NHS App, with the outcome of improving the patient experience and establishing efficiencies within the NHS system. Furthermore, I have led the digital procurement process for a large London based CSU which involved supporting four ICB’s and circa 45,000 end points plus supporting infrastructure. This involved the annual renewal of 100+ contracts with a value of around £10m. I was accountable for adhering to local and national procurement guidelines and governance whilst delivering continuation of service to the estate and maintaining renewals within agreed budgets.Additionally, I have a demonstrable history of working in the private and public bodies delivering business growth, transformational turnaround, increased brand loyalty and cost improvements. An ITIL and Prince2 aligned professional with expertise in project, service delivery, redesign, and cost improvement.
Andy Hopla's Current Company Details
Andy Hopla Work Experience Details
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Cloud Engineer | Ai Enabler | Problem Solver |SolecuritySt Albans, Gb
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Information Technology Contractor & ConsultantOrky63 Aug 2024 - PresentSt Albans, England, United KingdomAfter much thought, reflection and consideration, I am thrilled to share that I am embarking on a new chapter of my career as I enter the interim & FTC environment. This new phase of my life will allow me to enjoy a little more personal time while still staying engaged in the professional world that I’ve been passionate about for so many years.This is a minor pivot in my career, I am still very much interested in interim & FTC opportunities that allow me to contribute my skills and experience. Whether it’s leading, consulting, project-based work, or back filling a role, I’m eager to stay involved and continue making a positive impact.I’m looking forward to this new balance between work and life, and I’m excited about the possibilities that lie ahead. Thank you to all my colleagues, friends, and connections for your ongoing support and encouragement.Please feel free to reach out if you know of any opportunities that might be a good fit—I’m always open to new challenges and collaborations!
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Head Of It Service OperationsNhs Aug 2023 - Aug 2024A member of the Senior Leadership Team within the Digital Directorate, I have overall responsibility for the IT Service Delivery function including the day to day service delivery of core services including the service transition into live, change management, incident and problem management. Working with key internal stakeholders and third party partners and vendors and holding them to account for delivery against budget, time and agreed requirements. I work closely with the Deputy CDIO and partnership stakeholders to ensure that these services meet trust requirements and are delivered in a timely manner. Additionally, I oversee the technical team responsible for the trust unified communications (telephony, mobile device management) along with technical business analysts to ensure user requirements are captured, agreed and meet the trust technical, strategic and financial expectations. I am responsible for hardware and software asset management, planning, managing the lifecycle and maximising the benefits of these assets for the organisation. Furthermore, I work closely with the Project Management Office and Trust wide Transformation programme to ensure service delivery is well defined and embedded as part of the handover from project to BAU support. -
Information Technology Delivery ManagerNhs Jul 2022 - Aug 2023London, England, United KingdomResponsible for leading a number of prime SEL ICS projects across corporate and GPIT with an emphasis on delivering on time and on budget. Additionally, I am responsible for acting as the voice of the customer back into the ICS and engaging with practices and users to enable a timely and responsive solution to their issues.I contribute towards the development of the overall strategy and plan for IT and digital for South East London and its boroughs whilst fostering good working relationships internally, and with other groups and organisations e.g. Primary Care Networks, GP Federations, practices and other borough based stakeholders.
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It Procurement/Contract ManagerNhs Nov 2020 - Jul 2022London, England, United KingdomResponsible for procuring all 3rd party IT Contracts for NELCSU estate supporting 8 STPs and involving circa 45,000 end points with an annual cost of approxiately £8m.Accountable for adhering to local and National procurement guidelines and governance whilst delivering a continuation of service to the estate within agreed budgets and in a timely manor.Responsible for writing business cases and contract award documentation and providing SME guidance where required .Liasing with 3rd party suppliers, stakeholders and frameworks.
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Technology Service Delivery ManagerNhs Aug 2020 - Oct 2020The Technology Services Delivery Manager will be the single point of contact for system partner interaction with ICT / Technology. Key to the success of this role will be ensuring clear lines of responsibility and handoffs in terms of the engagement model between BCCS and the Primary Care Services function in ICT. It is imperative that the lack of clarity arising from the existing duplication and lack of a single point of contact for our system partners and NEL staff is eliminated. This includes both corporate and GPIT / ICT services and is intended to remove the duplication that currently exists. The post-holder will be expected to build strong system partner and internal relationships ensuring delivery of our contractual obligations. The role involves creating the conditions for success for the roll out of new value add propositions and services by ensuring we build confidence and trust with our system partners. This will require close integration between BCCS, ICT and other Divisions.The Technology Services Delivery Manager gains extensive system partner insight and to provide that insight into the organisation to drive operational and / or strategic improvement initiatives. The role requires a deep understanding of our system partners’ strategic objectives and how we can add value by supporting delivery of them.
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Ict Service Account ManangerNhs Mar 2017 - Aug 2020The ICT Service Account Manager is responsible for creating a true partnership between the ICT Service and each of its customers, jointly developing the necessary commitment and understanding required within both customer and supplier to ensure ICT services are exploited to deliver optimum business value for its customers. This role will build the relationship with the customer account from bid proposal, defining clear strategic outcomes, through to creation of the Service Level Agreement, and then manage the ongoing relationship by regular contact, further business development, and professional resolution of any issues arising. Currently I act as lead for four CCGs, two Acutes and number of GP Federations and private health organisations. Responsibilities •Service Management for ICT Services across 150+ locations for 5000+ staff. •Scoping of new services and re-design of existing ones. •Attending Board level stakeholder meetings to discuss KPIs and contractual issues. Achievements •Nurtured relationships with clients and internal service leads. This means I can effectively work between internal and clients to upsell services on the back of a strong personal relationships built at all levels. •Ensuring that we deliver high quality service by understanding often complex client problems enabling me to leverage more service delivery and revenue. •Lead on commercial and operational engagement with senior NHS stakeholders in South West London.
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Business Relationship ManagerNhs Sep 2015 - Mar 2017Welwyn Garden CityI worked as the first point of contact for a large NHS Trust, a Mental Health Trust and a CCG. My role included developing key relationships with all stakeholders and providing management and operational support when needed. I would be involved in high level meetings and was expected to identify additional revenue stream for the ICT Service and costs savings for the customers. Responsibilities •Account Management for customers in the Hertfordshire area. •First point of contact for operational issues and acted as lead escalation point. •Writing project plans and engaging with all stakeholders over time frames, budget costs and resources.
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It Desktop EngineerNhs Jul 2015 - Sep 2015Welwyn Garden City, England, United KingdomProvide a response to incidents logged by end users, providing resolutions to incidents where possible and escalating those calls that cannot be resolved remotely. Support I.T involving the Installation, repair and maintenance of I.TEquipment, hardware and I.T software at sites within the Trust, covering both administrative and clinical I.T users.Provide advice and support on applications, facilities and IM&T equipment to users and present oneself in a professional mannerProvide training to end users throughout the Trust on basic computer incidents, both over the phone and in person, such as profiling outlook,basic repair and configuration and file and print sharing, allowing users to resolve their own incidents.Production and promotion of user guides which are published onto the Informatics intranet which end users use to resolve/diagnose their own incidents.Ensures that all problems/incidents from users for assistance are handled promptly and effectively whilst being responsible for planning, prioritising and managing own workload to ensure that the required result is achieved.For all requests that cannot be directly resolved, provides an effective interface between the I.T department, users and service providers including 3rd party suppliers regarding support of hardware/software.Ensures that priority setting and escalation procedures are applied effectively and in accordance with standing operating procedures and that all complaints are responsibly and professionally resolved. Be pro-active in devising improvements and recommending changes to policies, procedures and working practices and/or creation of new policies and procedures which impact on beyond their own service area.Maintain the Inventory database to a high level of accuracy.Active Directory administration – Maintaining user accounts, SMTP, Access rights add/removing PC’s, security groups, distribution groups, organisation unit management.
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Service Desk AnalystNhs Nov 2014 - Jul 2015Welwyn Garden City, England, United KingdomResponsible for call answering on the IT Service Desk, monitoring of the IT Service Desk email inboxes, recording of all Incidents and Requests with the appropriate information, prioritisation and classification, and updating of Incident data.Responsible for delivery of face to face customer service through the TechZone, monitoring incident and requests, item requests coming through the channel and ensuring stock levels are kept to the required allocation to meet customer demand.Responsible for first line resolution of Incidents (current target is 75% first time fix target, with the future aim to be 85% in line with ITIL best practice) which includes initial diagnosis of software or hardware issues, identifying the solution and if required performing minor system changes as required. This will regularly involve enticing and translating technical information from non-technical users.Allocate unresolved Incidents to other resolving groups to ensure that there is timely management of an incident.Play active role in ensuring clinical and non-clinical Priority 1 Incidents are managed in line with the agreed process.Responsible for the ownership, tracking, management and escalation of all Incidentswithin scope to ensure they are resolved within the appropriate SLA.Responsible for providing timely and accurate information to Users, obtaining closure signoff of all Incidents through customer call backs, and performing customer satisfaction surveys as required.Responsible for keeping senior operations staff up to date on all systems issues, liaising with third party providers as required ensuring work carried out meets standards, and warranty management within the Service Desk application.To maintain and uphold standards of the Trust’s services and associated systems in line with NHS best practice.
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DirectorLea Valley Finance Dec 1996 - Sep 2014HertfordshireEstablished and set up a new and innovative finance company lending to small and medium size enterprises using hire purchase and leasing financial agreements. Achievements •Convinced private equity investor to invest £400,000 in this new venture. •Full responsibility for the various functions of the business and return on equity. •Met all business goals during the lifetime of the business.
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Area Sales ManagerSchroder Leasing Ltd Nov 1994 - Nov 1996London, United KingdomBusiness development role involving managing a number of strategic corporate accounts and developing a database of existing customers. Performance based enviroment with emphasis on Key performance indicators. Instrumental in creating new revenue streams into the organisation. Achievements •Launched a new Asset Finance Team who became to most profitable department in the business. •Introduced two new products to the portfolio creating extra 11% of extra income. •Headed up major account relationships.
Andy Hopla Education Details
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Mark Rutherford School
Frequently Asked Questions about Andy Hopla
What company does Andy Hopla work for?
Andy Hopla works for Solecurity
What is Andy Hopla's role at the current company?
Andy Hopla's current role is Cloud Engineer | AI Enabler | Problem Solver |.
What schools did Andy Hopla attend?
Andy Hopla attended Mark Rutherford School.
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