Made permanent head of Enterprise Technology, Projects and Innovation as Chief Technology Officer for Surrey, East Sussex County Council's and Brighton and Hove's shared service partnership "Orbis" as a member of the IT & Digital Senior Leadership team.I have specific responsibility for leading all of the technical infrastructure operations, PMO, project management, applications management and digital application development for all three organisations - consisting of 300 staff who… Show more Made permanent head of Enterprise Technology, Projects and Innovation as Chief Technology Officer for Surrey, East Sussex County Council's and Brighton and Hove's shared service partnership "Orbis" as a member of the IT & Digital Senior Leadership team.I have specific responsibility for leading all of the technical infrastructure operations, PMO, project management, applications management and digital application development for all three organisations - consisting of 300 staff who deliver the following services:• Networks, Telephony and Security (encompassing PSN, Cyber Essentials Plus and N3 compliance)• HCI compute and storage Infrastructure• Messaging and Collaboration• Directory Services• Enterprise Infrastructure Architecture• Data Centre and Private cloud services accredited to ISO 27001• Public and Private cloud operations• Blue light infrastructure• IT & Digital Project management• IT & Digital Project management office• Application Management• Application and Digital Development• Digital innovationI am accountable for an annual revenue budget of circa £15m and am responsible for the capital planning and management of IT & Digital's £26m capital ambition.My teams provide diverse strategic, transformative, project delivery, application support / development and operational services to over 20,000 customers, public sector partners and blue light services located at over 400 sites in the south of England. Show less

Interim Strategic Head of Enterprise Technology, Projects and Innovation and Chief Technology Officer for Surrey, East Sussex County Council's and Brighton and Hove's shared service partnership "Orbis" and a member of the IT & Digital Senior Leadership team.I have specific responsibility for leading all of the technical infrastructure operations, PMO, project management, applications management and digital application development for all three organisations - consisting of 300 staff who… Show more Interim Strategic Head of Enterprise Technology, Projects and Innovation and Chief Technology Officer for Surrey, East Sussex County Council's and Brighton and Hove's shared service partnership "Orbis" and a member of the IT & Digital Senior Leadership team.I have specific responsibility for leading all of the technical infrastructure operations, PMO, project management, applications management and digital application development for all three organisations - consisting of 300 staff who deliver the following services: • Networks, Telephony and Security (encompassing PSN, Cyber Essentials Plus and N3 compliance) • HCI compute and storage Infrastructure • Messaging and Collaboration • Directory Services • Enterprise Infrastructure Architecture • Data Centre and Private cloud services accredited to ISO 27001 • Public and Private cloud operations • Blue light infrastructure • IT & Digital Project management • IT & Digital Project management office • Application Management • Application and Digital Development • Digital innovationI am accountable for an annual revenue budget of circa £15m and am responsible for the capital planning and management of IT & Digital's £26m capital ambition. My teams provide diverse strategic, transformative, project delivery and operational services to over 20,000 customers, public sector partners and blue light services located at over 400 sites in the south of England. Show less

Strategic Head of Enterprise Technology and Chief Technology Officer for Surrey, East Sussex County Council's and Brighton and Hove's shared service partnership "Orbis" as a member of the IT & Digital Senior Leadership team.I have specific responsibility for leading all of the technical infrastructure operation's for all three organisations - leading over 170 staff who deliver the following services:• Networks, Telephony and Security (encompassing PSN and N3 compliance)•… Show more Strategic Head of Enterprise Technology and Chief Technology Officer for Surrey, East Sussex County Council's and Brighton and Hove's shared service partnership "Orbis" as a member of the IT & Digital Senior Leadership team.I have specific responsibility for leading all of the technical infrastructure operation's for all three organisations - leading over 170 staff who deliver the following services:• Networks, Telephony and Security (encompassing PSN and N3 compliance)• Server Infrastructure• Messaging and Collaboration• Directory Services• Enterprise Infrastructure Architecture • Data Centre and Private cloud services accredited to ISO 27001My teams support over 20,000 internal customers, partner and blue light based organisations - spread over 375 + sites in three counties utilising both public and private clouds, delivered via two tier three compliant data centres. Show less

Strategic Head of Infrastructure Operations and Infrastructure Enterprise Architecture for the Surrey County Council side of the Orbis Shared Services Partnership with East Sussex County Council operating at Senior Leadership level.I have specific responsibility for leading all of the technical operation's function on the Surrey side - made up of 150 staff who deliver the following areas:• Service Desk• Networks, Telephony and Security (encompassing PSN and N3… Show more Strategic Head of Infrastructure Operations and Infrastructure Enterprise Architecture for the Surrey County Council side of the Orbis Shared Services Partnership with East Sussex County Council operating at Senior Leadership level.I have specific responsibility for leading all of the technical operation's function on the Surrey side - made up of 150 staff who deliver the following areas:• Service Desk• Networks, Telephony and Security (encompassing PSN and N3 compliance)• Server Infrastructure• Messaging and Collaboration• Directory Services• User experience and Desktop Services• Technical Implementation Best Practice (iTIL)• Infrastructure Solutions Enterprise Architecture • Critical Environments (Surrey Data Centre teams, including ISO 27001)• Blue light (Fire and Rescue) technical teamsMy teams support over 10,000 internal customers, partner and blue light based organisations - spread over 200 + sites within the county utilising both public and private clouds, delivered via two tier three compliant data centres. Show less

Head of the technical delivery service for Surrey County Council leading over 70 staff delivering support in the following technical areas:• Networks, Telephony and Security• Server Infrastructure• Messaging and Collaboration• Directory Services• User experience and Desktop ServicesThe technical group supports over 10,000 internal customers, partner based organisations and blue light services - based across 200 + sites within the county utilising both public and… Show more Head of the technical delivery service for Surrey County Council leading over 70 staff delivering support in the following technical areas:• Networks, Telephony and Security• Server Infrastructure• Messaging and Collaboration• Directory Services• User experience and Desktop ServicesThe technical group supports over 10,000 internal customers, partner based organisations and blue light services - based across 200 + sites within the county utilising both public and private cloud environments from two tier three data centres. Show less

Head of 3rd tier technical support delivery for the OLM Group of companies & their managed “cloud” service customers.My role with OLM encompassed the following main responsibilities:•Management & leadership of the network services team, ensuring that staff performed to their optimal potential in a 24 x 7 x 364 cover system•Establishing the technical strategy & standards for the company•Maintaining the effective delivery of both corporate & managed customer… Show more Head of 3rd tier technical support delivery for the OLM Group of companies & their managed “cloud” service customers.My role with OLM encompassed the following main responsibilities:•Management & leadership of the network services team, ensuring that staff performed to their optimal potential in a 24 x 7 x 364 cover system•Establishing the technical strategy & standards for the company•Maintaining the effective delivery of both corporate & managed customer environments•Introduction of a number of iTIL best practices relevant to operational delivery•Assisting with the setting, profiling & monitoring of revenue & cap-ex budgets•Ensuring that relevant SLA’s & OLA’s were being met •Managing large project delivery, associated UAT & then transition into BAU•Establish & implement the companies architectural standards for customers & group in terms of hardware & softwareDuring my time with OLM I achieved the following:•Ensured relationships were built / maintained with managed service customers, acting as the third line escalation point for both technical & customer issues•Managed the transition into service of the OLM’s largest PaaS offering to BAU. The platform was designed to allow for up to 14,000 legal practices to do business online, in a highly resilient configuration between two T3 data centers.•Developed a number of proof of concept migration scenarios for key business systems such as in-sourced Lync server 2010, SharePoint 2010 & a migration from Microsoft CRM 4 to CRM 2011•Stabilised the reliability & performance of a large managed Citrix XenApp 6.0 infrastructure•Stabilised the corporate Exchange 2010 stretched DAG environment & introduced a number of “appropriate” best practices for on-going management•Brought all P1, P2 & P3 incidents resolutions within their SLA & contractual targets (4 hours, 8 hours & 12 hours)•Delivered a number of standard commercial processes – renewals, business cases, procurement & purchasing Show less

Providing support to ENOW (Microsoft Gold Partner) on an "ad hoc" basis. Essentially my role entailed delivering technical advice to both ENOW's consulting and development teams in the context of Exchange Server 2003 - 2010. This was an exceptionally varied engagement giving support to large Exchange and Active Directory deployments within hosting platforms and on-premises infrastructures for companies of over 9000 + seats globally.

Strategic Head of IT for Hounslow Homes Ltd operating at assistant director level.My role was split between 5 main areas of responsibility:• Client contractor management of our outsourced IT service• Strategic IT direction of the company in-line with the overall business goals• Organisational IT budget setting / profiling / monitoring of £1.1 million capital and £1.5 million revenue• Ensure that relevant regulatory compliance is conformed to across the company (e.g… Show more Strategic Head of IT for Hounslow Homes Ltd operating at assistant director level.My role was split between 5 main areas of responsibility:• Client contractor management of our outsourced IT service• Strategic IT direction of the company in-line with the overall business goals• Organisational IT budget setting / profiling / monitoring of £1.1 million capital and £1.5 million revenue• Ensure that relevant regulatory compliance is conformed to across the company (e.g. DPA, FOI, and Information Governance)• Lead on and manage the internal IT service operational delivery (this was mainly focussed on technical delivery within niche business applications and reporting capabilities)My role also required taking a wider,more senior view of the organisation outside IT, where I contributed to the overall business planning process,being part of a number “Systems Thinking” interventions that focussed on putting the customer (e.g. Tenants and Leaseholders) at the heart of ever thing that we did.Technology was very important in achieving a number of the company’s objectives therefore I defined and gained senior support for a new 5 year business IT strategy which encompassed (amongst other things) agreement for a role out of Document Management and Data Warehousing. The strategy was carefully linked into the needs of the business.I also led on the definition of a number of tendering exercises (which included ratifying the specification,type of tender, selection of procurement framework,determining company risk through indemnity,timeframes and terms) for projects such as the aforementioned Document Management project, Content Management,IT Training and Data Warehousing.Business perception of the IT service was a key part of my objectives, and regular comparison reviews and surveys were undertaken which resulted in the IT team being considered the top performing team (by the wider business) within Corporate Services whilst under my stewardship. Show less

Worked as head of the back office support group, supporting 4900 system users. Hounslow was a very diverse technical infrastructure making use of technologies such as Oracle, VMWARE, Cisco, Citrix, and IBM to name a few.My personal work within the team (aside from the day to day management) included being the lead in Active Directory, Exchange, ISA, SQL and server side scripting. I also served as the escalation point for support for Windows Server based support. Focussing on the development… Show more Worked as head of the back office support group, supporting 4900 system users. Hounslow was a very diverse technical infrastructure making use of technologies such as Oracle, VMWARE, Cisco, Citrix, and IBM to name a few.My personal work within the team (aside from the day to day management) included being the lead in Active Directory, Exchange, ISA, SQL and server side scripting. I also served as the escalation point for support for Windows Server based support. Focussing on the development and Implementation of key projects within the Organisation - for example the installation of Blue Coat / Finjan, upgrades to the TSM infrastructure and working through the replacement of IBM PSeries AIX platform. Show less