• Pan-Openreach accountability for the definition and delivery of the technology strategy needed to transform the engineering experience and customer service across a workforce of 20,000 engineers to more than 33 million customers across the UK access network. • Accountable for the hardware & device strategy and deployment; dispatching and training engineers to use over 24,000 always-on, app-enabled devices including over 18,000 iPhones; the most significant device deployment in Openreach history and making us the biggest corporate user of iPhones in the UK according to a senior Apple account manager.• Delivered a step-change in productivity enabled by an industry-leading, device-agnostic, Tools platform supporting 20,000 engineers now being leveraged to transform the customer-engineer interaction and provide state of the art diagnostics and context at our engineers’ fingertips.• Defined & led on the ‘Apps revolution’ roadmap fully exploiting our investment in smart devices and utilising every aspect of the new devices. Ranging from ‘Magic Maps’ to pinpoint a fault location on a map bringing our customer back into service more rapidly, ‘Enhanced duty of care’ providing our engineers with a safety net when working alone, through to ‘Wired’ connecting our engineers together and to the business through an Openreach social network.• Externally recognised by the Institute of Customer Services receiving the 2015 award for ‘Best deployment of technology to improve customer service’.

• Accountable for voice application development across 5 platforms; Windows, Web, iPhone, Android & Blackberry.• Direct management of 13 employees split geographically between US and UK and functionally across development, test and support.• Management of matrixed teams including usability and E2E test.• Management of multiple third party software vendors with a total spend of c. £200k/annum.• Accountable for e2e development and delivery cycle including collation of requirements through collaboration with market facing units, agile release planning, delivery management against committed scope, quality assurance processes through to deployment.• Accountable for CIT maturity, leading on initiatives to drive up maturity of engineering best practices within the team including test automation frameworks for iPhone and Android devices.• Production of apps and tools to support BT's 'own use' programme to address mobile expenditure. The apps have been deployed to 5k+ ‘high spenders’ in BT resulting in an average reduction of 40%.• Successful development and UK launch of consumer app BT SmartTalk on iPhone and Android forecast c. 2million downloads over first 3 years. • Successful development and global launch of corporate app BT One Voice anywhere available on iPhone, Android, Blackberry.

• Ensured the CIO was well briefed for upcoming meetings, and prepared for internal and external presentations. Board Secretariat for leadership team meetings.• Delivered daily executive briefings to the CIO for meetings with internal leadership teams and external peers. Built up good working relationships to ensure relevant information was sourced in time, led on planning meetings and task delegation• Set up virtual teams to execute a number of CIO led initiatives and chaired weekly forum for all executive business managers to support information flow across the organization and ensure priorities were aligned.

• Business Analyst leading on BT Global Services Transformation & Network Optimisation, addressing 3rd party cost of £2.5bn across 170 countries.• Lead a team of 30 to audit and deliver accurate access inventory across the top 12 BT countries with a total addressable spend of £1bn. Responsible for reconciliation of access supplier invoices with BT contract inventory to identify potential supplier disputes and to realise savings through optimisation.• First phase successfully reconciled and cleansed inventory for BT Australia and France as critical input for negotiations with suppliers resulting in savings of £5m/annum.• Through extensive data analysis, identified mischarging by two major access suppliers in the USA. Savings & cost avoidance resulting from subsequent contract & system changes circa £3.5m/annum.• Identified potential access savings of £16m/annum on a key customer contract through data modeling migrations to newer technology access solutions.

• Lead business engagement and delivery of the BT Intelligent VPN (iVPN) Proposition – BT’s strategic Wide Area Network offering, with global coverage of 120 countries and annual revenues forecast at £850m.• Responsible for the end to end delivery lifecycle from gathering requirements & scoping releases through to delivery & test managing an annual budget of £35m (09/10).• Accountable for planning and delivering iVPN quarterly releases; managing changes across 65 systems and network components in 9 of BT’s global platforms. • Managed iVPN in-life support team – responsible for resolution of defects detected in the live environment within agreed SLAs, and ensuring prevention of recurrence is implemented.• Maintained a clear and direct communication channel with key stakeholders; managing expectations, as well as communicating strategies, milestones and objectives.• Simplified process for capturing & prioritising business demand from stakeholders. The system & process subsequently adopted by all propositions across Product portfolio (£82m of business demand in 09/10).

A series of role rotations as part of the BT Graduate Scheme.Roles included:Data Analyst, BT Design Transformation ProgrammeCollaborative Technologies ConsultantBusiness Manager to the MD, BT Design