Andrew Janssen Email & Phone Number

Nashville, Tn, Us

Wrapping up a career break caring full-time for new addition to family!

Indianapolis, Indiana, Us

• Created comprehensive executive-level report on “Retail Health” business model with actionable recommendations aligning and mitigating strategic business threats from CVS Health and amazon.com• Built business case focused on nascent generative AI technologies to drive executive commitments of strategic investments in both operational efficiencies and new market functionality• Launched digital health newsletter for executive leadership to augment awareness of new AI technologies and health innovations in a concise format that executives valued and requested in higher frequency• Surveyed underwriting market to develop detailed competitor profiles, analyze technology trends, propose roadmap guidance, and provide strategic insights for Carelon digital AI-powered solution

Atlanta, Georgia, Us

• Researched market and performed competitive analysis, defined vision for Relatient Chat 2.0; set 2021 roadmap to execute and gained board approval for strategic product rebuild and ‘patient-first’ model• Realigned focus of reporting solutions and addressed technical and design issues across platform to reduce customization, yield better insights, and support enterprise customer needs• Designed and launched Quick Messages feature to assist users and capture emerging market trends

Nashville, Tennessee, Us

• Led team of product owners, business analysts and a technical writer to re-imagine fragmented print solutions into a unified communications product focused on delighting customers• Conducted more than a dozen active-listening interviews with customers to reveal pain points and inform a "faster, clearer, smarter" design strategy used in collaboration with UX team to build a "clickable" prototype to validate onboarding and job tracking features with customers prior to start of development• Engaged business leadership to initiate change to product team reporting structure to better align incentives to focus product strategy and feature development on external customers first• Managed strategic partner engagement to validate new outsourced business model and enhance existing print management to enable ID-card and welcome-kit printing to increase revenue and 'stickiness' of solutions

Chicago, Il, Us

• Successfully transitioned company to agile development model and repositioned Pareto services into scalable products by managing business analysts to not only gather and refine product requirements from diverse stakeholders, but also to implement processes to match the unique consultative culture• Led cross-functional team of developers, data scientists, and solution consultants to support design and development of flexible new interfaces and actionable analytics culminating in the successful launch of "the New Pareto" Sentinel (suspecting) and Perform (risk capture campaign analysis) products

Chicago, Il, Us

• Engaged Reference Based Benefits customers to advise on benefit designs and help create new tools to optimize reference price while reducing risk of reduced access for affected members link: goo.gl/dQ6xFT• Pitched for, developed, and taught a National Programs innovation initiative, the Operational Innovation Coalition, of more than 30 volunteers to transform the department culture by leveraging proven techniques resulting in workplace and morale improvements (verified via survey) including upgraded conference rooms and new customized training courses while injecting design thinking into processes and projects• Led Tiered Benefits workgroup of 13 independent BCBS licensees pursuing a national product by crafting weekly agenda materials, shaping collaborative discourse and leading discussion, and briefing executive management to successfully persuade the BCBSA board (i.e. licensee CEOs) to focus on personalized algorithms that marry member convenience, provider quality, and treatment costs to leapfrog competition • Analyzed 57 service finder consumer tools, identified critical industry & blue system transparency trends, and created strategic recommendations for National Programs Consumer Experience team to advance development of next generation National Doctor & Hospital Finder web tool. link:goo.gl/kwuuOO• Chosen by executive leadership to represent BCBSA Operations division to offer strategic guidance, brief executive leadership, and craft policy papers regarding the future of personalization, transparency and strategic data in the Blue system by request of the BCBSA CEO board of directors

Leuven, Be

• Created foundation framework for ‘Beer Garage’ – a new entrepreneurial marketing innovation team; promoted 'idea, concept, project' methodology which was adopted by executive sponsors• Innovated solutions for critically outdated digital authentication mechanisms utilized across all ABI brand properties, surveyed the ‘age-gate’ landscape, parsed Google Analytic data, and presented comprehensive recommendations to VP of Digital Strategy for Anheuser-Busch to improve sites. Resulted in new ‘age-gate’ on Budweiser.com as first brand site to address issues. link:goo.gl/nBK4nd• Conducted internal and external ideation sessions to generate innovative marketing solutions focusing on digital, mobile, & social media while conforming to the beer industry 3-tier system; contributed more than 100 ideas, 2 concept pitches, and 1 project during 12 week internship• Surveyed innovation community to find emerging marketing capabilities; resulted in strategic engagements with mobile and social media startups, creative advertising agencies, and IDEO to promote ABI products via TrackYourBud, VideoBottle, & Cheers! campaigns

Chicago, Il, Us

• Identified and executed strategic opportunity to modify support staff organization to hire recent college graduates; managed and integrated three new administrators into full-time support team • Discovered and directed efforts to fix severely overloaded datacenter, resulting in TradeLink’s first server consolidation and asset management processes (refreshing over a third of the company servers), while implementing an checkpoint to cut costs and improve critical trading system reliability and uptime• Conceived new server allocation pricing policy that realigned focus from vendor hardware prices to internal datacenter and labor costs which exposed previously hidden technology expenditures• Analyzed help desk procedures and presented new ticket handling guidelines to improve incident resolution times, clarify scope of service, and buffer senior staff from unnecessary engagements

New York, Ny, Us

• Upgraded monitoring systems on all production servers: surveyed scope of the task, briefed management with identified obstacles, developed solutions with engineering teams, implemented upgrades across environment, and trained customers and teammates to utilize new systems• Consulted and assisted in design for in-house Athena asset management system as a strategic initiative to automate inventory & reporting capabilities to accelerate team projects by 30%• Chosen to lead all primary 2007 objectives for the production support team: server monitoring overhaul, Daylight Savings UNIX system patch project, and systems security & compliance audit

Batavia, Il, Us

• Developed flexible website design to realign the department’s web presence with emerging forms of visual media which was used for over a decade.• Implemented more robust file structure and code; designed site to facilitate easier website maintenance and growth, focusing on client-side JavaScript to allow less experienced web-masters to maintain website• Designed a site menu to improve page load time and visitor’s navigation experience• Produced and refined processing techniques of online lectures and presentations

Master Of Business Administration, Marketing & Strategy

Bs, Computer Science - Engineering