Managing a customer or group of customers to ensure financial targets are exceeded.Generate change control and find new areas to expand the contract(s).Contract P&L Management - control of all cost and revenue to contract.Forecasting and volumes over lifetime.SLA Management to ensure contract agreed levels are met and exceeded.Contract Governance to comply with monthly CGR process and be fully SOX compliant and obligations logged/managed.Maintain accurate commercial inventory and ensure billing is accurate and timely.PO and credits process is followed, debt is minimised.Supplier ManagementTo contribute to sector and account strategy and look for ways to innovatively develop contracts.Significant accountability and responsibility for the financial and business performance of a small to medium sized contract or subset of a major contract.Support the Client Lead, in managing the business relationship with the client and management of contract SLAs.Risk Management; identification of contract issues and risks, ownership of the mitigation plans and execution against those plansTo lead cost transformation initiatives across the contract base operating model working with the functional teams including; Commercial Products, Service Delivery and Service Operations teams.Be an active member of the contract management community advocating and sharing best practice

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world• Making sure customers get the additional support and advice to help them access services• Building positive relationships with customers that encourages, motivates and builds trust• Making timely decisions, based on customer needs, and referring them to appropriate help and support

I took some time out but also enhanced my knowledge by completing the following training:• StackSkills - Project Management Fundamentals and Beyond• Commercial Awareness for Better Business Outcomes (World Commerce & Contracting)• AWS Cloud Practitioner Essentials (Second Edition)

• Drive resolution of difficult situations and operational issues that had major business impact• Conduct Service Reviews and manage senior escalation of incidents• Manage and achieve KPI/SLA compliance, analysis, review and reporting• Service Improvement Plan management, communication and preparation• Ticket review and escalation

• Achieved/Exceeded Individual and Team Targets (new business, financial and personal)• Managed Account Business Plan (ABP) and Financial Plan (AFP) for areas of responsibility• Owned and managed in a matrix environment the delivery lines for End User Services (Service Management, Workspace and On-Site Support) and Multi-Supplier Integration • Overall accountability for budget and ensuring forecasting/variance analysis, billing, sales/CRM data and reporting processes were in place and maintained• Oversaw third party procurement processes and vendor management, mainly Asset Resale Services, ensured value for money and timely actions, savings achieved in excess of $500k

• Responsible for Business Operations of assigned client covering Sales/New Business, PMO, Financial P&L and Communications/Administrative support under Multi-Supplier environment• Created and maintained Account processes for Corporate and Business reporting for financial management, resources, sales opportunities and delivery performance• Managed activities of individual contributors under areas of responsibility• Applied expert subject matter knowledge in solving most complex business/technical issues within established policies• Acted as a key advisor to senior management on the development of overall policies and long-term strategy and goals of the organization

• Successfully managed transformation projects to develop and implement new processes on Supplier Satisfaction Surveys• Trained an inexperienced group of PMs in financial control processes that enabled programme to go to green and deliver ahead of budget• Challenged and validated project cost proposals and variance explanations• Analysed PMO support model and ensured it was fit for purpose

• Generated revenue and margin, proactively seeking new business and billing opportunities• Liaised with delivery and commercial organisations on account related business matters and where appropriate managed commercial claims to conclusion • Reviewed, analysed and challenged proposed cost models and forecasts submitted by delivery staff/organisations• In respect of billing matters, managed and responsible for client relationship and negotiation• Represented Senior Managers on business, financial and commercial matters

• Manager of Account Business Office and Account Operations (set-up, on-going operation and closedown)• Planned, directed and co-ordinated the business operations of the account, including commercial review and approval of Service Requests and Proposals for New Business• Responsible for planning, P & L and budget preparation on $100m+ annual revenue• Identified and assessed commercial and financial risks and opportunities • Primary interface with customer on all business and financial matters, such as contract, rates, invoicing and payment

• Responsible for building and managing a chargeable resource pool, with specific experience in the construction and exploitation of skills databases• Delivery of training needs, analyses and strategies• Management of appraisal, salary, recognition, welfare, experience rotation and disciplinary issues and recruitment

• Self-directed team leader responsible for the negotiation and operation of commercial and contractual procedures and monitoring the client contract• Operate within a strategic and commercial environment at senior levels both internally and with the customer• Utilise contractual knowledge and customer relationships to promote new business• Direct process improvement activities and commercial training of peers and customers• Utilise excellent data analysis and modelling skills