Andy Mass Email & Phone Number

United Kingdom

As the Windows 11 Lead, I am responsible for driving the strategic vision and execution of the Microsoft strategy. My primary role is to work with our experienced teams to assess, design, and deploy a high-quality Windows 11 transition, while supporting our customers with the multiple services we offer, such as asset management, imaging, or finance options, to name just a few.Additionally, I work closely with cross-functional teams, including marketing, sales, and customer support, to ensure cohesive and aligned efforts across the organization.In this role, I provide guidance, support, and feedback to team members, helping them improve their Windows 11 skills and productivity. I am responsible for delegating tasks, monitoring performance, and ensuring that deadlines are met on time. I act as a liaison between my team and the board, communicating important updates and addressing any concerns. This role requires strong leadership, communication, and problem-solving skills to efficiently manage and motivate the team.I also develop and deliver training programs, sales tools, and resources to empower the sales team, and engage with our customers to understand their needs and offer tailored solutions.Drop me a message to chat about starting your Windows 11 journey today!

We help businesses enhance their operations, optimize strategies, and improve overall performance. We work with companies to drive growth, increase efficiency and achieve specific business objectives. Our services might include strategic planning, process improvement, organizational development, or other consulting services aimed at delivering measurable results.

United Kingdom

I have developed a comprehensive plan to engage with all users from the Pro-Av vertical and track results through agreed KPI’s with my new team. With any new vertical or partnership there is a plethora of cross functional, internal and external teams to liaise, and negotiate with in readiness for launch. I have created my own content, managed budgets tightly and quickly formed new relationships with the Integrator and in some cases, the end user. I have much more detail on my CV which shows what I have accomplished and learnt during my ten years at Sonos.

South West, Jersey And Guernsey

• Create a strategic, comprehensive plan to engage with multiple channels and track the results through agreed KPI’s• Seek out and qualify new business opportunities across varied verticals • Meet or exceed player registrations, household and revenue targets• Build a strategy to engage and develop new areas such as Marine and Apple APR stores• Ensure the end user experience is the best in class via face to face training and electronic updates, whilst creating knowledgeable and passionate resellers by working simultaneously with all teams• Lead the design and implementation of marketing plans with each of our key partners• Manage budgets tightly to ensure maximum ROI• Forecast and manage inventory by group or at an independent level to ensure availability • Consistently review, analyze and report on the market performance, whilst being aware of our competitor’s activities• Explore, design and execute new partnerships and projects

United Kingdom

Supplying remote clinics to blue chip, public and corporate clients Manage, coach and develop thirty two team members, within multiple branches Present services to clients and manage tendersInventory, quality and SLA management

United Kingdom

Managing existing account portfolio of DSGi, Dabs.com, Misco Insight and specialistsBusiness Develop Harrods, Selfridges, TCR, QVC, Buying Groups and Play.comAchieve quarterly unit and revenue targetsAgree account and business development plansDevelop a clear understanding of the customers business, target markets and objectivesManage stock inventory, product ranges and promotional activities for in store and onlineArrange and carry out monthly reviews with buyers, product managers or DirectorsDevelop strong relationships at all levels within the customer's businessAttend floor walks and create different sales initiatives to help drive sales Identify gaps between actual versus required performance and implement actions to rectifyReview competitor activity and react accordinglyTrain and develop each sales team Supply detailed weekly and monthly reportsCreate and review custom marketing plans within an agreed deadline and budget

Reporting to Director of SalesManaging, maintaining, visiting and growing 22 TV and Retail accounts, these consisted of CPW, M&S, Sainsbury, Virgin, Comet, Phones 4 U, Orange, Vodafone, HOF and Costco.Working with 14 internal staff and working with two other National Account ManagersWork to multiple KPI's to ensure retention and growth within the areaVisit business development accounts and ascertain how to win incremental businessReview existing range of products and sell new ones to increase product mix, sales and profitabilityIntroduce new ranges to multiple areas of the businessWork with key vendors to offer consumers the best products in store or on-lineConduct regular meetings with buyers, senior buyers, Commercial Directors and Managing Directors Analyse and review sales in and sale out data to ensure stock levels are sufficientSupply accurate forecasts to the businessProduce fortnightly reports that summarise my area, my competitor's products and market statisticsConsistently achieve sales, margin and profitability targets

United Kingdom

Reporting to Director of SalesWorking with three team managers and twenty six sales staffManaging, maintaining and growing 140 SME and VAR accountsMaintain and grow a strong working relationship with each accountAchieving daily, weekly and monthly profit and revenue targetsWork on an individual basis with over 100 vendors to help promote focus productsIdentify new business opportunities and win incremental businessProduce a business plan in conjunction with the customer, to maximise sales opportunitiesDrive and facilitate the delivery of the business plan via co-ordination with several departmentsConducting eight visits per weekAttend marketing events and product launchesInitiate and manage the completion of business tendersProduce weekly performance reports, which include market and competitor analysis

Manage 55 accounts 60% Medium Mac based accounts and 40% Medium Corporate PC based accounts Achieve daily, weekly and monthly profit and revenue targets Create, maintain and grow customers working relationship Complete specialized quotations and tenders for clients within a service level agreement Attend customer site to resolve any major issues Document, monitor and resolve all quality issues for my team Run reports daily and assist team members in achieving their targets Won several awards for being the best performing account manager and over achieving on my target

Taking high call volumes from internal and external staffLogging calls, prioritizing and transferring to other teamsSupplying first, second and third line support to retailers, dealerships, internal and external staffReview on-going issues and implement a resolutionSupply excellent customer services to all clients at all timesAttending site regularly to conduct reviews, resolve technical issues and provide on-site trainingBuild new and repair faulty systems

Diploma, Business And Finance

Gcse'S Including Math'S, And English